Radfield Home Care Worcester, Droitwich & Malvern

6 King Charles Place, St John's, Worcester WR2 5AJ
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9.7 77 Reviews
  • Radfield Home Care Worcester, Droitwich & Malvern, Worcester
Radfield Home Care Worcester, Droitwich & Malvern prides itself on the quality and variety of services they offer, from live-in care to companionship care, medication assistance, personal care, and dementia care. Their comprehensive approach ensures that all aspects of a client’s well-being are addressed.

Every care recipient is treated with respect and dignity, with services tailored to their unique needs through a bespoke care plan. Radfield’s dedicated Care Professionals are committed to delivering care that is both compassionate and personalised, making a genuine difference in their clients’ lives.

Acknowledged as a (2024) Top 20 Home Care group by homecare.co.uk and honoured with the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels through their exceptional Care Professionals. Their team’s warmth, honesty, and unwavering dedication are central to their outstanding service.

Anyone wanting to discover how Radfield Home Care Worcester Droitwich & Malvern can benefit them and their loved ones is invited to reach out. They are always available to discuss needs and provide the necessary support.

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Care Provided by Radfield Home Care Worcester, Droitwich & Malvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dawn Phillips (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Worcester, Droitwich & Malvern

  • Prices

  • From £30.00 per hour on weekdays, £31.50 per hour on weekends.
    Live in care fees are different and provided upon request

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Worcester, Droitwich & Malvern Reviews (77)

Total of 77, showing 1-20
9.7

Radfield Home Care Worcester, Droitwich & Malvern has a Review Score of 9.7 (9.654) out of 10, based on 27 reviews in the last 2 years. Over all time Radfield Home Care Worcester, Droitwich & Malvern has 77 reviews.

Overall Experience

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Review from Felicity C (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield carers helped my late mother with her morning care and evening care needs for about 7 years, my mum was very reserved to personal care and didn't always gel with some carers, although this sounds negative, the company supported Mum in adjusting to having her care needs attended to with decency.
Mum also had issues with liking her own routine and if that was slightly altered it would take a while for Mum to get used to things. But my mum did grow to love many of her regular carers like friends and she did look forward to the care visits. The care staff were very respectful and the managers were very attentive when Mum became end of life, they also showed my brother and myself care and compassion. I would definitely recommend their services.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

It was a pleasure to support your Mum for so many years, All of the care team miss her a great deal. Thank you so much for taking the time to write a lovely review and don't forget there is always coffee in the office if you are in the area, be great to see you both, Take care


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Review from Jeanette B (Daughter-in-law of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided. The carer who visits my mum-in-law has worked hard to build her trust and confidence, and she looks forward to her visits. Always very helpful and caring in the office too.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for taking the time to write a lovely review, your feedback is valued, best wishes from the team


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Review from Claire G (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, competent and compassionate caregivers, always arrive with a smile. My mother always looks forward to their visits, always on time and good communication from the office via rota etc, many thanks.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you very much for taking the time to write a lovely review, it is our pleasure to support your Mum, all of her regular carers love going to see her. Thank you once again, from all of the team.


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Review from Madelaine W (Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do think that they treat their clients in a genuine caring manner and try to cater for their individual requirements. It is apparent that situations can change unexpectedly but they do not panic they just sort it the best way. One characteristic of this way of operating is that you feel part of a
family, which is a comfort.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such kind words and taking the time to review our service.


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Review from J M (Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been a client for this week and have had good service so far. Carers have been on time and did what was required. They have been very polite and talked with me so overall no complaints with anyone. I am unable to make any further comments as they have only been coming for two days.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you JM for such a lovely review at the start of your journey with us.


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Review from Karen F (Power of Attorney of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Radfield to support my mother-in-law following a stroke for the last 2 years and have been very happy with their service during this period. She can be a challenging patient on occasions and they show patience and professionalism when dealing with her.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your review and taking the time to showcase how happy you are with our service.


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Review from Sonia P (Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support given to me.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, and it's really great to hear that you're happy with the care you receive from us, this will be fed back to the team. Kind regards the Team.


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Review from Brenda M (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, this means a lot to the whole team, we think they're excellent too. Kind regards.


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Review from A H (Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Homecare are very good to help people who are like me and can help people to improve with their mobility problems at their own pace. I have them come in a morning to get me up and again at night to help me with my night-time routine.
Nothing is too much trouble for the Radfield team.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, it's really lovely to know that you are getting the tailored care support that meets your needs, and goals. Keep up the great work with your mobility. Kind regards the director and team


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Review from A L (Husband of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are, without exception, very good, caring and compassionate. They are conscientious and friendly and have interacted with my wife and she responds to them.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review; we value your feedback and the compliments for the carers are lovely and will be passed on. Kindest regards.


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Review from J H (Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind and caring.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, we value your feedback, our carers are all indeed very kind and caring. Kindest regards.


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Review from V G (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers fulfil my personal needs and keep me good company.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, and very glad you enjoy the company the carers give you. Kindest regards Dawn and team


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Review from M W (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Changing my needs into visits and a timetable is a new experience and is bound to have teething problems. I have an illness which is difficult to predict.
From the start of my association with Radfield, I felt confident that I was going to be cared for although my first week was testing my sensitivity
to having ‘all male’ attendants. Once I was able to accommodate an all-male situation and try to relax, I understood the logistical problems and admired how well the staff coped with my variable requests.
I was never made to feel a nuisance and my problems were dealt with in a very pleasant manner. It is still an issue of shyness with regard to washing which requires diplomacy and patience with an attendant within shouting distance should a problem arise. All the male carers have reassured me that they can be relied upon to be discrete which I sincerely hope is the case. The only criticism or anxiety I have is one of confidentiality and security of the client’s information.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, I hope I can reassure you that all data is kept safely in line with data protection and our systems are not shared with others, only your Caring Professional will have access to your information and only what is pertinent to the duties and tasks they are helping you with that day. Please do call any time you need to query anything, we are here for you. Kindest regards


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Review from I E (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, it means a lot to the whole team, it’s our pleasure to support you. Kindest regards from all the team.


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Review from I D (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support is very good.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. Kindest regards


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Review from J P (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good support and care given. Deal with everything very professionally.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, its our pleasure to support you, it means a lot to our teams to receive your feedback. Kindest regards


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Review from Dorothy H (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, very helpful.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. Kindest regards


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Review from Marilyn P (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support. Can't fault it.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you, you make the carer's day with your kindness. Kindest regards


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Review from Kathleen B (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Who ever comes are A1.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you, you make the carer's day with your kindness. Kindest regards


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Review from Heather F (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite satisfied with the service provided. Carers are always on time and pleasant.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you. Kindest regards


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Radfield Home Care Worcester, Droitwich & Malvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Radfield Home Care Worcester, Droitwich & Malvern is calculated as follows: ( (110 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 159 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Worcester, Droitwich & Malvern is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Dawn

Dawn Phillips

Job Title: Registered Care Manager

Joined: 2014

Dawn has worked in the care sector for over 20 years initially as a Home Carer and then in management positions. She has previously worked as the branch manager at Radfield Home Care Worcester branch and in that time established and built the branch up to be a highly respected care service covering Worcester, Droitwich & Malvern areas. She then worked in a Head office role undertaking Compliance and Monitoring Care Quality for the Radfield Home Care branch network.


Dawn brings her drive and passion, not to mention her experience and skillset to be able to offer clients the highest standards of care in their own homes.


Dawn is an Alzheimer's society approved Dementia Champion and has achieved her Level 5 qualification in Leadership and Care Management.


Sarah

Sarah Underhill

Job Title: Care Manager

Joined: 2019

Sarah has worked in the health and social care sector since the age of seventeen and a manager since the age of twenty-four. During this time, Sarah feels privileged to have worked with some great people, passionate about caring for others.


Sarah’s career has taken her across the country into Oxfordshire, managing a multi-services care provider in the county, and back into Worcestershire managing a more local home care service.


Sarah explains, “After working in the care sector for over 21 years, I still feel very passionate about providing good quality care that I feel everyone is entitled to on a daily basis, and continually strive to make sure that the team I manage, have the necessary support, training and guidance they need to do their job.”


“I also enjoy developing individuals to reach their full potential and inspired when seeing clients gain greater confidence and become more independent in their daily lives, when introducing care and support to suit their needs.”


Sarah joined Radfield Home Care Worcester, Droitwich & Malvern in December 2019, with overall responsibility for the safe operational running of the office.


Frequently Asked Questions about Radfield Home Care Worcester, Droitwich & Malvern

What Type of Services does Radfield Home Care Worcester, Droitwich & Malvern offer?

Radfield Home Care Worcester, Droitwich & Malvern offers Home Care.

How many Carers does Radfield Home Care Worcester, Droitwich & Malvern employ?

Radfield Home Care Worcester, Droitwich & Malvern employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Worcester, Droitwich & Malvern to verify any information. View our terms and conditions. Radfield Home Care Worcester, Droitwich & Malvern has a Platinum Service – more info.