Radfield Home Care Worcester, Droitwich & Malvern

6 King Charles Place, St John's, Worcester WR2 5AJ
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9.7 77 Reviews
  • Radfield Home Care Worcester, Droitwich & Malvern, Worcester
Radfield Home Care Worcester, Droitwich & Malvern prides itself on the quality and variety of services they offer, from live-in care to companionship care, medication assistance, personal care, and dementia care. Their comprehensive approach ensures that all aspects of a client’s well-being are addressed.

Every care recipient is treated with respect and dignity, with services tailored to their unique needs through a bespoke care plan. Radfield’s dedicated Care Professionals are committed to delivering care that is both compassionate and personalised, making a genuine difference in their clients’ lives.

Acknowledged as a (2024) Top 20 Home Care group by homecare.co.uk and honoured with the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels through their exceptional Care Professionals. Their team’s warmth, honesty, and unwavering dedication are central to their outstanding service.

Anyone wanting to discover how Radfield Home Care Worcester Droitwich & Malvern can benefit them and their loved ones is invited to reach out. They are always available to discuss needs and provide the necessary support.

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Care Provided by Radfield Home Care Worcester, Droitwich & Malvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dawn Phillips (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Worcester, Droitwich & Malvern

  • Prices

  • From £30.00 per hour on weekdays, £31.50 per hour on weekends.
    Live in care fees are different and provided upon request

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Worcester, Droitwich & Malvern Reviews (77)

Total of 77, showing 21-40
9.7

Radfield Home Care Worcester, Droitwich & Malvern has a Review Score of 9.7 (9.654) out of 10, based on 27 reviews in the last 2 years. Over all time Radfield Home Care Worcester, Droitwich & Malvern has 77 reviews.

Overall Experience

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  • 22
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Review from Brian P (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it's our pleasure to support you, it means a lot to our teams to receive your feedback. Kindest regards


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Review from Cynthia H (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service.
All the staff are kind and efficient.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you, you make the carer's day with your kindness. Kindest regards


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Review from Patricia P (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. I am building a great rapport with the ladies helping me. Thank you.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it's our pleasure to support you, it means a lot to our teams to receive your feedback. Thank you for your kindness, kindest regards


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Review from Alice E (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is so settled with all his carers, they look after him, and listen to him if there is a problem! The office staff are brilliant they give such support in hard times and rectify any issues straight away, I would highly recommend Radfield!

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your kind words, it is our pleasure to be so supportive and caring to your father, kind regards.


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Review from R R (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Radfield Home Care after we as a family decided we needed more help with Mum, who has severely restricted mobility due to Parkinson’s. The office staff were friendly and helpful: the lady who came out to do an assessment was likewise helpful and approachable and Mum was booked in for daily
visits quite swiftly. Since then the carers have turned up reliably within the stated timeframe and have proved very kind, pleasant and professional: Mum is washed, dressed and brought downstairs and treated with kindness and respect throughout. I am extremely glad I contacted Radfield and would not hesitate to recommend them.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your lovely review, we will pass this feedback to the care professionals as it's always good to hear positive reviews, it is lovely being able to support and care for your mum. Best wishes.


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Review from Carole S (Ex Family Member) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with respect and dignity at all times, carers always find time to chat with the client which can be just as important as other tasks. Friends and family are also treated with the same respect and information is shared regarding the ongoing care given. We as a family are very lucky and grateful
to have the carers.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your lovely review of our services, it is a pleasure supporting and caring for your family member.


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Review from K B (Granddaughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care staff have been amazing to help us as a family with my grandad with Alzheimer's. They have provided excellent care as needed and nothing is too much hassle. They put our minds at ease when needed and always there at the end of the phone. All members of staff are professional and reliable.
Would always recommend Radfield Home Care to anyone wanting and needing care.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for taking the time to review our care and support services, and thank you for the lovely review, it is our pleasure supporting your grandad.


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Review from S A (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Majority of time the service is ok. Some carers are more conscientious than others but generally, they are ok. Mother seems happy with them.
They treat her with dignity and it's good to know someone sees her every day so peace of mind.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your review of our service, we will be sure to pass your lovely comments to our care professionals.


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Review from Carolyn M (Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All good here, but do need a carer with a car to collect my food shopping on a Friday lunchtime.
Other than that I find the carers respectful, charming, not neglectful They see to all my needs as I'm recovering from a double stroke.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your lovely review, we will be sure to pass your comments on to our care professionals.


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Review from E C (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable and professional services which enable my dad to remain living in his own home, despite being elderly and having health issues. The carers carry out a number of tasks, from specialist personal care, to preparing a meal or a cup of tea.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, it's our pleasure to support your father and the family. Best wishes from all the team


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Review from Judith B (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have found mum's carers to be supportive, helpful and polite. Helping with personal care, preparation of meals and administering medication.
They break the day up for mum and clear things away before leaving.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it's our absolute pleasure to support your mum every day.
Kindest regards from all your Radfield team.


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Review from G B (Wife of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to our house to care for and help with my husband are wonderful people, always happy and relaxed to be here with us. Makes me as a wife cared for too. I have great respect for them all "our angels".

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review of our service, this is why we do what we do, making this kind of difference with our clients and you as their family is so very important to us. What a joy it is coming to see you all.
All our love and best wishes from your Radfield team.


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Review from Paula D (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service invaluable as a cancer patient I couldn't have coped with my 86-year-old mother on my own. Carers are smart, friendly and very attentive which is reassuring to my mother who also has MCI - so she can be a challenge at times. Would highly recommend Radfield.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your review and very kind words, we're proud to be of great support to your mum and yourself its our pleasure. kindest wishes from all of the team


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Review from S J (Wife of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Radfield Home Care services for 18 months now, we are still extremely happy with their services. They continue to provide us with all the help we require. Everything is done in a kind, caring and efficient manner for my husband, as the client, and also for myself in order to help support
him in the best way. We are very grateful to each professional carer that visits and all members of staff.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your review and kind words, it's our pleasure to support your husband and all the family. As always we're here whenever you need us. Kindest regards from the whole team.


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Review from A A (Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Started using Radfield a few weeks ago and my experience is excellent always happy friendly staff cannot fault them or the service they provide. I would definitely recommend Radfield for homecare always on time

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for a lovely review, we are pleased that you are happy with the service.


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Review from Robert K (Client) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving weekly care from Radfield for about a couple of years now, supplied through my county council's Social Services. I receive an hour of care every week. The care has been consistently good, and the carers who come are nothing but nice and accommodating to me. They make sure that
everything is fine before they leave, and they've made me feel comforted. I would like to receive care from Radfield for as long as I can.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your really lovely review, we're here for as long as you need us, it's our pleasure supporting you and the carers enjoy coming to see you. Kindest regards from the care team.


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Review from C S (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield care have been providing care for my father at home and previously my mother for over eight years. The carers have been friendly, caring for my father as an individual and respecting him, making him laugh and giving peace of mind for me.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for a lovely review and for taking the time to say such lovely words.


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Review from Alison S (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally happy with the care received from Radfield Home Care. There are a few niggles, (mugs, glasses and cutlery put away in the wrong place etc) which is understandable when there are different carers.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for taking the time to write a lovely review, we are happy that we can provide you with a service that meets your needs.


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Review from Pat C (Wife of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers allocated to care for my husband treat him with respect and care. My husband gets on well with them and can relate to them. If he does not feel able to have a shower he will allow them to give him a washdown to ensure he is clean and comfortable. They always talk to him and tell him what
they are going to do and involve him in his personal cleanliness. The carers are usually on time, cheerful, professional in their approach and have always done what is required of them, sometimes more. We have had a positive experience over the last 18 months or so. I would have no problem in recommending the company in the future.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such a lovely review of our services, we are so happy to be able to provide a service which involves your husband in the care needs.


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Review from S A (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad are very pleased with the overall care provided, the carers are willing to do the extra things to help their day go more smoothly and help to keep them in their own home! Thank you to all the carers involved.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such a lovely review of our services.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Radfield Home Care Worcester, Droitwich & Malvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Radfield Home Care Worcester, Droitwich & Malvern is calculated as follows: ( (110 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 159 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Worcester, Droitwich & Malvern is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (2)

Dawn

Dawn Phillips

Job Title: Registered Care Manager

Joined: 2014

Dawn has worked in the care sector for over 20 years initially as a Home Carer and then in management positions. She has previously worked as the branch manager at Radfield Home Care Worcester branch and in that time established and built the branch up to be a highly respected care service covering Worcester, Droitwich & Malvern areas. She then worked in a Head office role undertaking Compliance and Monitoring Care Quality for the Radfield Home Care branch network.


Dawn brings her drive and passion, not to mention her experience and skillset to be able to offer clients the highest standards of care in their own homes.


Dawn is an Alzheimer's society approved Dementia Champion and has achieved her Level 5 qualification in Leadership and Care Management.


Sarah

Sarah Underhill

Job Title: Care Manager

Joined: 2019

Sarah has worked in the health and social care sector since the age of seventeen and a manager since the age of twenty-four. During this time, Sarah feels privileged to have worked with some great people, passionate about caring for others.


Sarah’s career has taken her across the country into Oxfordshire, managing a multi-services care provider in the county, and back into Worcestershire managing a more local home care service.


Sarah explains, “After working in the care sector for over 21 years, I still feel very passionate about providing good quality care that I feel everyone is entitled to on a daily basis, and continually strive to make sure that the team I manage, have the necessary support, training and guidance they need to do their job.”


“I also enjoy developing individuals to reach their full potential and inspired when seeing clients gain greater confidence and become more independent in their daily lives, when introducing care and support to suit their needs.”


Sarah joined Radfield Home Care Worcester, Droitwich & Malvern in December 2019, with overall responsibility for the safe operational running of the office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Worcester, Droitwich & Malvern to verify any information. View our terms and conditions. Radfield Home Care Worcester, Droitwich & Malvern has a Platinum Service – more info.