Radfield Home Care Worcester, Droitwich & Malvern

6 King Charles Place, St John's, Worcester WR2 5AJ
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9.7 77 Reviews
  • Radfield Home Care Worcester, Droitwich & Malvern, Worcester
Radfield Home Care Worcester, Droitwich & Malvern prides itself on the quality and variety of services they offer, from live-in care to companionship care, medication assistance, personal care, and dementia care. Their comprehensive approach ensures that all aspects of a client’s well-being are addressed.

Every care recipient is treated with respect and dignity, with services tailored to their unique needs through a bespoke care plan. Radfield’s dedicated Care Professionals are committed to delivering care that is both compassionate and personalised, making a genuine difference in their clients’ lives.

Acknowledged as a (2024) Top 20 Home Care group by homecare.co.uk and honoured with the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels through their exceptional Care Professionals. Their team’s warmth, honesty, and unwavering dedication are central to their outstanding service.

Anyone wanting to discover how Radfield Home Care Worcester Droitwich & Malvern can benefit them and their loved ones is invited to reach out. They are always available to discuss needs and provide the necessary support.

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Care Provided by Radfield Home Care Worcester, Droitwich & Malvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dawn Phillips (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Worcester, Droitwich & Malvern

  • Prices

  • From £30.00 per hour on weekdays, £31.50 per hour on weekends.
    Live in care fees are different and provided upon request

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Worcester, Droitwich & Malvern Reviews (77)

Total of 77, showing 41-60
9.7

Radfield Home Care Worcester, Droitwich & Malvern has a Review Score of 9.7 (9.654) out of 10, based on 27 reviews in the last 2 years. Over all time Radfield Home Care Worcester, Droitwich & Malvern has 77 reviews.

Overall Experience

  • 54
  • 22
  • 1
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Date Published

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Review from F C (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are accommodating in what care is needed for my mother and she is happy with the regular weekly help given. As long as enough notice is given then we can change the care provided so it suits our mum best.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such a lovely review, it means a lot to us that we're able to help and that the service we provide is flexible to your mum's and your needs. Kindest wishes from the care team.


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Review from K D (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield took over the care of my mother in January 2022 and the experience has been extremely positive. From the initial meeting where time was no issue, and everything was explained to my mother and family, to now, where the care has been provided twice daily exactly as promised, the service has been
excellent. I was very sceptical as to whether the times at the start and end of the day that was agreed would be achievable but they have been met at all times, with no exceptions. Further, it is a small resource pool that cares for my mother so the service feels personal, and they stay for as long as is needed to ensure the care is delivered to meet the requirements at that time. As a family member, it's very comforting to know Mum is in great hands.
Thanks, Radfield - keep it up!

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your extremely kind review. That's fantastic to know how well your mum is getting on and how you feel supported as a family; that's really important too. Thank you, kindest regards from all the care team.


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Review from John W (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with my carer's is excellent. The service couldn't be better. Each carer is more than happy to help, and nothing seems too much trouble for them. They help me with my washing, making breakfast and any other things I need help with on the day. They all sit and have a chat with me once they
have finished their jobs, which I enjoy as it is lovely to have the company. The staff are always pleasant. Whenever I have a query the office are always at the other end of the phone, and are very helpful.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, it really means the world to us too that you get so much from your visits and that you feel well supported. We too enjoy our lovely chats with you. Thank you so much. Kindest wishes from all of your care team.


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Review from S C (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has started having a pop-in call every morning and we have been pleased how well she has adapted to this. This is mainly down to the lovely nature of the staff and the way in which they talk to her. We would recommend Radfield Carers.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your time writing a lovely review of our care services, we thoroughly enjoy supporting your mum on a daily basis, thank you also for the recommendation.
Kind regards
Sarah and the Team


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Review from P P (Client) assisted by family/friend published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experienced and very good from all carers. What we would do if we didn't have them to help my husband in the morning and to put him to bed at night? He is incontinent and they understand what needs doing and get on with it. I, his wife help in the daytime.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your lovely comments, it is a pleasure supporting your husband.


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Review from Stephen C (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the service. The carers are kind and treat me with respect. The office are very helpful and will support me with my needs. Nothing is too much trouble.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your lovely review of our service this is so kind and we are grateful for the time you have taken. Kindest regards.


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Review from Susan A (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall support, Mom is treated with kindness and consideration by the carers.
Office staff are always pleasant and, when there have been issues, these have been resolved quickly in a professional manner.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for taking the time to give us your kind review, it’s our pleasure to look after your mum, kindest regards from all the Radfield team


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Review from Julie B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Radfield for our elderly mum because they were recommended by two friends and they were right. The coordinator who came to see us was lovely and so kind to mum who was very unsure about having carers at all as she wants to be independent but we needed help with her medication as she was getting
very muddled. After they have organised her tablets they always ask if they can do anything to help, as she declines they talk to her instead so she gets regular conversation, which we appreciate. We look forward to the day when they don’t have to wear a mask as mum will be able to see their faces and remember them better. It is so easy to contact the office, phone or email, it is replied to very quickly. Thank you.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind reviews, it's our privilege to be able to support your mum, the carer very much enjoys their conversations, we will look to send some pictures of your mum's carers so that she can see what they look like under their facemasks. Kindest regards from all the Radfield team.


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Review from G D (Client) assisted by family/friend published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care all of the staff are kind and caring and professional.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, it's our privilege to help. Best wishes from the care team.


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Review from Doreen W (Client) assisted by family/friend published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been brilliant. I have been well treated with both sympathy and respect, always willing to oblige.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review and lovely words, these mean a lot to the whole team and especially your carers. Kind regards.


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Review from Hayley H (Daughter-in-law of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Outstanding.
During this time when care is struggling, we have nothing but good things. We feel, as a family, that she matters, which is the most important thing. All during Covid, never once didn't turn up.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind words and review; this makes us all feel very proud of the work we do. We are dedicated to supporting our wonderful clients who rely on us each and every day. Kindest regards.


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Review from Colin M (Wife of Client) assisted by family/friend published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good timekeeping. Cheerful and caring. Willing to help.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, it’s our absolute pleasure to help.


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Review from Elizabeth (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It got to the stage where I needed support to care for my Mum and I was very grateful when we were referred to your company. Having a Carer to get Mum up and dressed in the morning and then check in on her at lunchtime, gives me the peace of mind that Mum is happy, safe and clean. On the two occasions,
I have met Mum’s Carers they have been polite, friendly and answered any of my queries which has also put my mind at ease. Thank you for providing a great service for those families that need the extra support.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review and feedback. It's great to hear that the service we provide supports your mum as well as giving you valuable peace of mind, which is so important when charging others with the care of a loved one.


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Review from Michael B (Son of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield carers provided excellent care for my late father. They were polite, caring and arrived on time. On many occasions, they went the extra mile to give my father security, companionship and compassion.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for taking the time to write us a review, it was an absolute pleasure supporting your Father.


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Review from A C (Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel rather apprehensive at having strangers in my home but all your staff were very understanding, kind and efficient. All the work was done in a happy atmosphere. Staff were very punctual. Many thanks.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your lovely comments and kind words, it has been our pleasure supporting you.


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Review from Paul F (Son of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mom has received from this team has been fantastic, nothing is too much trouble. Very friendly and caring and very reliable. The communication with myself has also been great.
Thank you so much.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it's our absolute pleasure to look after your mum.
Best wishes from all the team


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Review from P M (Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are wonderful.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, it's our privilege supporting you with your care needs.


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Review from Clare (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much to all the Carers and Staff at Radfield, especially during this extremely difficult time. They are wonderful. Our mother requires personal care and hoisting, and the lady carers are essential to her. As a family, we are already aware of their importance. Every Thursday we are outside
clapping for you as well as the NHS. You are a very important and valued part of the Healthcare sector and deserve more recognition.
I would most definitely recommend Radfield. Their Carers are punctual and polite. We receive weekly timesheets and names. This is appreciated as our mother needs routine. I know that extra precautions are being taken - such as the wearing of aprons and masks, and using hand sanitiser on arrival and when leaving. It is stressful for all concerned. They are doing a great job in such worrying times.
Thank you to you all.
For Carers in general - I hope that the whole country now realises their worth, their caring nature and commitment in the work they do.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

These are extraordinary times, it's our pleasure to be charged with the care and support of your mum. Thank you for your appreciation and support of all carers we are a community and team. Take care, stay safe and well. Kind regards from all of us here at Radfield.


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Review from Elizabeth H (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that my mother cannot have any visits from family and friends, she relies totally on the visits from the carers, all of whom she has come to know and like. They are particularly friendly, kind and very efficient and she enjoys hearing their news and having a laugh too. We are very happy with the
service and appreciate their loving care and support in these difficult times.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, we are very proud to be charged with the care and support of your mum, especially during this scary time. Stay well, kind regards from all the team.


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Review from Rosemary C (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Radfield Home Care have been so kind to my elderly father. Not only have they been kind but also trustworthy and provided great companionship for him during a long day. He really enjoys their conversation while they are completing an excellent job of personal care and gives him an opportunity
to have a laugh!
The home app for my father is very useful for me (living abroad), and it reassures me that he's as well as can be expected.
Well done carers!

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, the pleasure is equally ours, your father makes all of us laugh as he is such a kind man. Thank you from all the team.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Radfield Home Care Worcester, Droitwich & Malvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Radfield Home Care Worcester, Droitwich & Malvern is calculated as follows: ( (110 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 159 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Worcester, Droitwich & Malvern is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Dawn

Dawn Phillips

Job Title: Registered Care Manager

Joined: 2014

Dawn has worked in the care sector for over 20 years initially as a Home Carer and then in management positions. She has previously worked as the branch manager at Radfield Home Care Worcester branch and in that time established and built the branch up to be a highly respected care service covering Worcester, Droitwich & Malvern areas. She then worked in a Head office role undertaking Compliance and Monitoring Care Quality for the Radfield Home Care branch network.


Dawn brings her drive and passion, not to mention her experience and skillset to be able to offer clients the highest standards of care in their own homes.


Dawn is an Alzheimer's society approved Dementia Champion and has achieved her Level 5 qualification in Leadership and Care Management.


Sarah

Sarah Underhill

Job Title: Care Manager

Joined: 2019

Sarah has worked in the health and social care sector since the age of seventeen and a manager since the age of twenty-four. During this time, Sarah feels privileged to have worked with some great people, passionate about caring for others.


Sarah’s career has taken her across the country into Oxfordshire, managing a multi-services care provider in the county, and back into Worcestershire managing a more local home care service.


Sarah explains, “After working in the care sector for over 21 years, I still feel very passionate about providing good quality care that I feel everyone is entitled to on a daily basis, and continually strive to make sure that the team I manage, have the necessary support, training and guidance they need to do their job.”


“I also enjoy developing individuals to reach their full potential and inspired when seeing clients gain greater confidence and become more independent in their daily lives, when introducing care and support to suit their needs.”


Sarah joined Radfield Home Care Worcester, Droitwich & Malvern in December 2019, with overall responsibility for the safe operational running of the office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Worcester, Droitwich & Malvern to verify any information. View our terms and conditions. Radfield Home Care Worcester, Droitwich & Malvern has a Platinum Service – more info.