Radfield Home Care Worcester, Droitwich & Malvern

6 King Charles Place, St John's, Worcester WR2 5AJ
Submit a Review
9.7 77 Reviews
  • Radfield Home Care Worcester, Droitwich & Malvern, Worcester
Radfield Home Care Worcester, Droitwich & Malvern prides itself on the quality and variety of services they offer, from live-in care to companionship care, medication assistance, personal care, and dementia care. Their comprehensive approach ensures that all aspects of a client’s well-being are addressed.

Every care recipient is treated with respect and dignity, with services tailored to their unique needs through a bespoke care plan. Radfield’s dedicated Care Professionals are committed to delivering care that is both compassionate and personalised, making a genuine difference in their clients’ lives.

Acknowledged as a (2024) Top 20 Home Care group by homecare.co.uk and honoured with the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels through their exceptional Care Professionals. Their team’s warmth, honesty, and unwavering dedication are central to their outstanding service.

Anyone wanting to discover how Radfield Home Care Worcester Droitwich & Malvern can benefit them and their loved ones is invited to reach out. They are always available to discuss needs and provide the necessary support.

Show Radfield Home Care Worcester, Droitwich & Malvern on the Map

Care Provided by Radfield Home Care Worcester, Droitwich & Malvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dawn Phillips (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Worcester, Droitwich & Malvern

  • Prices

  • From £30.00 per hour on weekdays, £31.50 per hour on weekends.
    Live in care fees are different and provided upon request

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Worcester, Droitwich & Malvern Reviews (77)

Total of 77, showing 61-77
9.7

Radfield Home Care Worcester, Droitwich & Malvern has a Review Score of 9.7 (9.654) out of 10, based on 27 reviews in the last 2 years. Over all time Radfield Home Care Worcester, Droitwich & Malvern has 77 reviews.

Overall Experience

  • 54
  • 22
  • 1
  • 0
  • 0

Date Published

77
0
12
27
50

Review from Miles W (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Radfield team are very good and essential to my mother’s care package. Without them, my mother would not be able to cope at home and would inevitably have to sell her home and live in a care home full time. We appreciate everything the team does from the company they provide, the food and drinks
they make, the washing assistance and finally the trips out/walk they take my mother on (before the pandemic). I can not fault what they do, and we are so very grateful to the team for making sure my mum is looked after in the best way possible when she needs it most. She has Dementia/ Alzheimer’s disease.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John S (Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were punctual, presented themselves well, smiling and friendly. Wearing clean and smart company tops with the Radfield Home Care logo, put on gloves and apron (disposable). Always cheerful and encouraging. They gave gentle and safe, thorough care. I was assisted with undressing, washing (including
feet and hair) and dressing. Making sure that I was comfortable and seated before leaving. A schedule of carers was provided for each day. Helpful administrative staff.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review. It was our pleasure to meet you and support you. Keep well and best wishes from all the Radfield Home Care Worcester, Droitwich and Malvern team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Niece of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was looked after very well most of the time. Some carers went the extra mile e.g. altering her skirts. The only downside was a few did not seem very experienced at using the microwave for the prepared foods. Not much imagination for lunch snacks at times and breakfasts. However, overall we could
not have coped without their care and support as the family live a distance away. Thank you all.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your review. We were all extremely fond of your Aunt, she was a very kind lady. She always had a smile even on her worse day. We are mortified to now know via this review that we didn't always get things right for her, it simply didn't reach our ears, which we can only now apologise. All of the senior management team attended her beautiful service, they all had undertaken care during the time we were privileged to be charged with her care. She is greatly missed. Best wishes to you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne (Daughter of Client) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Radfield Home Care. The management went out of their way to find me carers for my wheelchair-bound mother, at very short notice.
I was at my lowest when I discovered Radfield, worrying how I was going to continue to care for my mother by myself 7 days a week. They came
to my rescue and I cannot praise their carers enough for their caring attitude, friendliness and absolute professionalism. Since my mother's stroke 13 years ago I can honestly say these are the best carers we have ever had.
Thank you Radfield for giving me my life back!

Reply from Dawn Phillips, Radfield Home Care Worcester, Droitwich & Malvern at Radfield Home Care Worcester, Droitwich & Malvern

We are very humbled by your lovely review, it's our privilege and pleasure to help in any way we can. Thank you all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen (Daughter-in-law of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have been very reliable which had been an issue with a previous care agency. Staff are all highly professional but also friendly and helpful.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your lovely review and kind words, we very much enjoy helping to support your loved one. Best wishes Dawn and all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edwina (Daughter of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Approachable and professional care professionals. Punctual and supportive and caring.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your review of our services, it's our pleasure to support your loved one. Best wishes, Dawn and all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Daughter of Client) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield cared for our Mum who has Dementia. She became wary of going outside so spent most of her time indoors. Radfield visited twice a day to ensure that she was fed and had her medication. They monitored her personal care and made she was clean and her clothes changed. They weren't just carers,
they took the time to learn about her early life, family and hobbies, and they spent time with her mainly singing as Mum used to be on the stage and in a choir. Mum could be quite challenging sometimes due to the illness but they always treated her with kindness and respect. They kept us informed if there were any concerns regarding her safety.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

We have very fond memories of mum, she is such a wonderful singer and we enjoyed hearing her on our visits. Thank you for the kind words and taking the time to do this lovely review for us. Best wishes Dawn and all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrian A (Son of Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer team are fantastic for my mum who has dementia.


They are always there on time.
They treat my mum as an individual.
They go beyond just the activities but really try to look after her and genuinely “care” for my mum.
The team are consistent so we have had regular careers over the last

3 years who have got to know my mum and her habits.
This is critical since they recognise changes in mum and alert the family.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such kind words, we are very humbled, and take great pleasure in helping to support and understand mum's particular needs, she is very special to us. Best wishes Dawn and all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ellen B (Daughter of Client) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are excellent. They are kind always put mom first no matter what her needs may be. I just wish the office would not send some weeks as many as 7 different members of staff as this unsettles mom.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

We would like to thank you for spending the time to write a very lovely review of our services. I am pleased you feel able to raise any concerns you have and that the office team was able to assist you with it and there has been a positive outcome. Best wishes Dawn and Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel H (Client) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been fortunate enough to receive care from Radfield for a number of years and can only say that the care I have received has been excellent.

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your review, it is our pleasure to support you. Many thanks, Dawn and team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B E (Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A prompt and very efficient response to a short term problem.


I have recommended Radfield Home Care to a friend in Yorkshire.


Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you, It was our pleasure assisting you with a little short term support, we hope you continue to stay well. Best wishes from all of the Radfield Home Care Worcester team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am finding the home care workers very helpful, friendly and happy. They are all enthusiastic about their work and are very caring. They have opened up my life a lot. I am not so isolated now thanks to them. Managers in the office are very knowledgeable and helpful too, well done!

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Dear Sue, It's wonderful to know that we are all helping to make a difference in your life and that we are a comfort to you. Thank you for your kind words and such a lovely review of our service. Best wishes Dawn, Helen & your team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Daughter of Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience has been dealt with so well by a very dedicated team of wonderful carers. No task big or small has in anyway impeded the welfare of my parents.
They have been treated with the utmost dignity and respect throughout the few months they have been helping out the family. So much so
they have already been re-booked for later this year to provide cover for my parents.
Great job!

Reply from Dawn Phillips at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for the very kind words, as a team we are extremely proud of the collective work we do. It's our pleasure helping to support your mum and dad. We look forward to seeing you all a little later in the year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane G (Daughter of Client) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wished I had found them sooner! Anybody looking for an agency with passion and true, honest values for both the person they are caring for and their immediate family will not be disappointed.
I used them after my mom came out of hospital - phoned them up at 4.30pm on the Monday and they were in
place the very next day following a comprehensive assessment. The only reason I will no longer be using them is due to my mom changing to a different care setting. They have been angels on my shoulder and Mom always loved and responded well to them. I have used care for my mom for 2 years now and only just found Radfield a month or so ago. If you are looking to review your agency please consider Radfield as they will be an extended part of your family you wished you'd found sooner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda L (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother is receiving.

Reply from Angela Freeman, Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for the lovely review and we are so glad that you are pleased with the service we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R B (Client) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely likely to recommend.

Reply from Angela Freeman, Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank so much for your lovely review. We really do appreciate you taking the time to review our service and it has been a pleasure to support you over the last few years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian G (Son of Client) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your homecare service is excellent. We would definitely recommend your homecare to everyone. The staff who cared for our mother were excellent, caring, supportive and understanding. Sometimes our mother could be quite cantankerous but they showed respect.

Reply from Angela Freeman, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you Ian for your lovely review of our service. We always try hard to deliver the very best standards of care and we love hearing positive feedback when we are able to make a difference. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Radfield Home Care Worcester, Droitwich & Malvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Radfield Home Care Worcester, Droitwich & Malvern is calculated as follows: ( (110 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 159 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Worcester, Droitwich & Malvern is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Dawn

Dawn Phillips

Job Title: Registered Care Manager

Joined: 2014

Dawn has worked in the care sector for over 20 years initially as a Home Carer and then in management positions. She has previously worked as the branch manager at Radfield Home Care Worcester branch and in that time established and built the branch up to be a highly respected care service covering Worcester, Droitwich & Malvern areas. She then worked in a Head office role undertaking Compliance and Monitoring Care Quality for the Radfield Home Care branch network.


Dawn brings her drive and passion, not to mention her experience and skillset to be able to offer clients the highest standards of care in their own homes.


Dawn is an Alzheimer's society approved Dementia Champion and has achieved her Level 5 qualification in Leadership and Care Management.


Sarah

Sarah Underhill

Job Title: Care Manager

Joined: 2019

Sarah has worked in the health and social care sector since the age of seventeen and a manager since the age of twenty-four. During this time, Sarah feels privileged to have worked with some great people, passionate about caring for others.


Sarah’s career has taken her across the country into Oxfordshire, managing a multi-services care provider in the county, and back into Worcestershire managing a more local home care service.


Sarah explains, “After working in the care sector for over 21 years, I still feel very passionate about providing good quality care that I feel everyone is entitled to on a daily basis, and continually strive to make sure that the team I manage, have the necessary support, training and guidance they need to do their job.”


“I also enjoy developing individuals to reach their full potential and inspired when seeing clients gain greater confidence and become more independent in their daily lives, when introducing care and support to suit their needs.”


Sarah joined Radfield Home Care Worcester, Droitwich & Malvern in December 2019, with overall responsibility for the safe operational running of the office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Worcester, Droitwich & Malvern to verify any information. View our terms and conditions. Radfield Home Care Worcester, Droitwich & Malvern has a Platinum Service – more info.