Prestige Nursing & Care (Edinburgh)

Rolland House, Unit 10, Cliftonhall Road, Newbridge EH28 8PJ
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9.3 14 Reviews
  • Prestige Nursing & Care (Edinburgh), Newbridge
Working closely with both social services and private clients, Prestige Nursing and Care in Edinburgh provides versatile home care services ideal for the needs of older people, infirm or disabled.

Requirements can start from simple one hour visits and go up to round-the-clock nursing care.

The focus is on a responsive, high quality service provided by staff that understand the needs of service users and their families. All staff are PVG scheme members and are trained and supervised on an on going basis to ensure the highest possible standards are maintained.

Edinburgh Branch Care Inspectorate scores reflect a desire to provide perfect care standards.

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Care Provided by Prestige Nursing & Care (Edinburgh)

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Healthcare Assistant
  • Support Worker
  • Other Care Provided
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Nursing Care (on a contracted hours basis)
  • Respite Cover

Good to Know

  • Person in charge
  • Jaclyn Anderson (Branch Manager)

Prestige Nursing & Care (Edinburgh) Reviews (14)

9.3

Prestige Nursing & Care (Edinburgh) has a Review Score of 9.3 (9.258) out of 10, based on 8 reviews in the last 2 years. Over all time Prestige Nursing & Care (Edinburgh) has 14 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 1
  • 0

Date Published

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8
6

Review from Caroline B (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service.
The carers are very friendly and they always ask if I am ok, they shower me very well.
They take their time.
I like that they chat to me, they keep to their time.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete this review and thank you for your kind words.


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Review from Rosie W (Guardian of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter's care has been delivered by Prestige for the past 10 years. The standard of service provided is professional, with very good communication between the management and the carers and the carers and ourselves. When it is necessary for us to communicate directly with management, the response
is prompt and professional and any issues are dealt with efficiently. The team supporting our daughter have been her carers for a long period and is committed to ensuring that our daughter's health and wellbeing needs are met to a high standard.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete the review and thank you for your kind words.


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Review from D M (Wife of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The carer arrived at 10:15 am should be here at 9:45 am. Stands scowling at door "Have you removed the dog" she said, I replied, "Yes I have". My husband was already in the bath. She said you have to get out now, did not have time to wash his hair. He got out of the bath. Carer dried his back. She dried
him a bit, not properly, helped him put clothes on and left at 10:28 am.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete the review, we will look into what you have said of your and your husbands experience and make the appropriate adaptions.


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Review from V W (Wife of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have always been punctual, kind, friendly and put my husband at ease.
He is blind and gets quite anxious but the carers cope with him very well.
They play countless games of dominoes and even sometimes get him out for a short walk. He is always comfortable and happy when I return.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete the review and thank you for your kind words.


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Review from S S (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is in respect to the care given to my dad. The staff are excellent. polite and always treated with respect and dignity, they treat him as a friend and use friendly banter throughout the visit.
On occasion when they are running late, management always informs me by phone to explain and inform
when they will be there. Thank you.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete this review and thank you for your kind words.


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Management

Treated with Dignity

Value for Money

Review from Robina H (Wife of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home from the hospital, don't know what I would do without the help from our carers. Very polite and professional when dealing with my husband who looks forward to them coming in the morning and the evening.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete this review and for your kind words.


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Management

Treated with Dignity

Value for Money

Review from Simon M (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff have been helpful and efficient. Have used their own initiative as needed. Pleasant to have in the home. Look forward to continuing in 2024.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete this review and for your kind words.


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Review from Gavin T (Client) assisted by family/friend published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is given in a very cheerful. positive, caring and dignified way.

Reply from Jaclyn Anderson, Branch Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to complete this review and for your kind words.


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Management

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Value for Money

Review from I R (Client) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are overworked and not enough to cover all clients who require a lot of care. Last-minute changes of clients and venues often leave them working very late. I appreciate the pandemic has created a shortfall in all occupations, and recruitment is difficult. Hope things improve sooner than later.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Edinburgh)

Thank you for your review and your understanding of the current situation affecting the care sector regards staffing. We are doing all we can to attract and retain the best carers.


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Review from I S (Husband of Client) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given that my wife may have 2, 3 or 4 different carers attending every morning, each week she encounters a range of individuals. Each one has their own nationality, personality and demeanour. They have all given a competent performance in washing, drying, attention to personal hygiene and have never
caused my wife any psychological or physical discomfort! For all these things we are very grateful.

Reply from lisa fisher, Marketing Operations Manager at Prestige Nursing & Care (Edinburgh)

Thank you for taking the time to leave us a review.


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Review from Liz (Wife of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since this care package started I have noticed a big difference in my husband, the carers are always chatting away to my husband giving him the best care possible and he has really come out his shell. If the carers notice anything unusual with him, they are always quick to let me know, which is so much
better for me as I have to pass this feedback onto district nurses.

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Review from Jim S (Husband of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only state the three 'A's - my wife's carers are - Always on time, always cheerful and always competent. When things have gone wrong that are out of their control e.g. a sudden snowfall, there has been an instant re-organisation of care that leaves no gaps.

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Review from Linda S (Daughter-in-law of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided to be of a very high standard. The staff are professional and knowledgeable about the tasks they are being asked to provide. They are polite and appear to genuinely enjoy what they are doing. They have been a lifeline to my mother in law as their care has allowed her
to remain in her own home rather than having to go into a nursing home. We would recommend this service to anyone who requires home care.

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Review from Robert E (Husband of Client) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers supply and excellent service they are polite and very helpful.

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Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Prestige Nursing & Care (Edinburgh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.558 for Prestige Nursing & Care (Edinburgh) is calculated as follows: ( (29 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 43 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Edinburgh) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 7 Jan 2025

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (1)

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Meet the Team (3)

Jaclyn

Jaclyn Anderson

Job Title: Care Planner

Joined: 2016

Jackie started working the care environment in 1997 as a domestic in a care home, she enjoyed working in care so much that she moved on to work as a care assistant for the elderly. Jackie then moved on to support adults in day services and in their own flats. She then moved on to work with adults and children in autism which she really enjoyed. While working as a support worker, Jackie gained her SVQ 3 in health and social care. Jackie started working with Prestige Nursing + Care in February 2016 as a care worker. In between all of this Jackie has brought up two girls who are 18 and 13 years old.


Emma

Emma Smart

Job Title: Field Care Supervisor

Joined: 2013

Emma joined the Edinburgh Branch in July 2013 as a trainee on our Introduction to Care scheme which provides a formal platform for the basic requirements of a care worker. Emma impressed us, with her dedication to work ensuring the highest possible standards of care were being delivered, we supported Emma into the SVQ 2 Social Services and Healthcare certification where she successfully completed the qualification in August 2015. Emma has recently been promoted to the role of Senior Carer within the Edinburgh branch.


Eve

Eve Brown

Job Title: Field Care Supervisor

Joined: 2021

My name is Eve Brown, I have worked in the care industry for the past 7 years, I gained my SVQ 3 level 7 in health and social care which I qualified in July 2020, I have recently joined the Edinburgh Branch as Field Care Supervisor, I look forward to working alongside the staff and service users expanding my knowledge and skills. Out of work, I enjoy spending time with family and friends, going on long adventures with my dogs.


Frequently Asked Questions about Prestige Nursing & Care (Edinburgh)

What Type of Services does Prestige Nursing & Care (Edinburgh) offer?

Prestige Nursing & Care (Edinburgh) offers Home Care & Nursing Care.

How many Carers does Prestige Nursing & Care (Edinburgh) employ?

Prestige Nursing & Care (Edinburgh) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Edinburgh) to verify any information. View our terms and conditions. Prestige Nursing & Care (Edinburgh) has a Platinum Service – more info.