Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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9.9 47 Reviews
  • Blue Ribbon Community Care (South West London), Kingston upon Thames
Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.

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Care Provided by Blue Ribbon Community Care (South West London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Duffy (Manager)

Funding & Fees Guide for Blue Ribbon Community Care (South West London)

  • Prices

  • From £25.00 per hour

Blue Ribbon Community Care (South West London) Reviews (47)

Total of 47, showing 1-20
9.9

Blue Ribbon Community Care (South West London) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Blue Ribbon Community Care (South West London) has 47 reviews.

Overall Experience

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Review from N B (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon Community Care carers looking after my mum are fantastic. They're very polite and helpful and the care they give my mum is 5 star. Always on time, keep me updated on any problems with my mum, nothing is too much trouble, am very pleased with the care my mum is getting.

Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for taking the time to share your experience.


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Review from Doug S (Husband of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from Alzheimer's for several years, I consequently, provided full-time care for about seven years. For six of these, Blue Ribbon provided the best of care, the last couple of years needing to attend twice a day. A key factor was the continuity of care, with two of the carers covering
the whole six-year period and another for the last two years. Having spoken to other carers, I know this continuity is not always the case. Furthermore, the practical and emotional support and advice they gave was invaluable and much appreciated. I am thoroughly satisfied with Blue Ribbon - they made a very difficult time a lot less difficult.

Reply from Noel Williams, MD at Blue Ribbon Community Care (South West London)

Thank you for your kind and thoughtful words. We are honoured to have supported your wife's care and to know that our team made a positive difference during such a challenging time. Your appreciation means a great deal to us and inspires us to continue providing an outstanding level of care.


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Review from Gina C (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, an excellent service, especially as my mother became more frail. Blue Ribbon Community Care also offered support at the end of her life which was much appreciated.
Mum enjoyed the cheerfulness and care the team took and I was pleased that she was being so well cared for. Thank you team!

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Review from Natalie M (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for my elderly mother. Staff that genuinely care about the welfare of their clients unlike some other companies we have used in the past. Always punctual for calls, and treat clients with the dignity and respect they deserve. My mum looks forward to her visits. Would highly recommend it!

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Review from A A (Granddaughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon Community Care has been caring for my elderly relative, I was nervous at first but I have total confidence in them now. I live quite far away so it was a concern but they have been really great!
I can leave them in charge and have peace of mind, so a big thank you.

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Review from L M (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received care from Blue Ribbon Community Care for over ten years. His life was enhanced greatly by the great personal and professional care he received each day. The carer's practical advice and genuine care gave us confidence and peace of mind when health issues arose. There was always someone
to guide me and always someone to make my father smile. Blue Ribbon became part of our family and good friends. They not only cared for my father but were amazing emotional support for us too.
The office staff are professional and very empathetic and always there to help with advice and always make that extra effort to accommodate the client's needs and their family.
We were very fortunate to have found Blue Ribbon, it made caring for my father so much easier.
Blue Ribbon staff played an important, supportive and loving role in my father's last years and I will always be grateful for the positive impact on our life as a family.

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Review from Janice K (Wife of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from hospital with a palliative care package in place. Hitherto unknown to me Blue Ribbon provided excellent service - any two from a team of six insured continuity and were professional, caring, reliable, considerate and always encouraging.

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Review from C L (Daughter of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with Blue Ribbon. The carers we now have are wonderful they really care for our dad in the full sense of the work providing physical and emotional support and giving advice to the family. People in the office always respond quickly and efficiently to any problems. We would
recommend Blue Ribbon to anyone looking for a reliable caring team.

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Review from R S (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received domiciliary care from Blue Ribbon in addition to live-in care, during the last few weeks of her life.
All the carers were kind, helpful, compassionate and efficient. They treated my mum with dignity and professionalism and I would have no hesitation in using them again. As a family,
we were confident Mum was in safe hands and had no worries in leaving her in their care.

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Review from Liz W (Wife of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Blue Ribbon for some years to provide home care for my husband, who has terminal cancer and is bed bound. They are completely reliable and go out of their way to help, always ready to respond to requests for one-off extra assistance to allow me to have some time off. We have good continuity
of carers, who are all very kind and friendly. I would not hesitate to recommend.

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Review from Peter H (Son of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided for my 102-year-old father. I live in Scotland so I need the assurance that he is being looked after in his own home. He has a carer going in three times a day to attend to his needs, which is a great reassurance for me.

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Review from Aspy S (Nephew of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon has been looking after my uncle who suffers from dementia and is 94 years of age for over 3 years. The management team have been excellent and very approachable if a problem needs resolving. We have had the same in house carer looking after him throughout this period. She has been very friendly
and understanding of my uncle’s requirements. When the carer is given time off the management always replace her with another high-quality carer taking into account my uncle’s needs.
I would have no hesitation in recommending Blue Ribbon who are a first-class outfit.

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Review from Stacy S (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for Blue Ribbon Community Care.
They are professional and offer a very personal service.
The manager and assistant manager go above and beyond for their service users and we are extremely happy with all their help. The carers are happy and really have put my mother at ease
as at times she can be a handful!

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Review from Shiva S (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency is perfect in every way. Good management, kind carers and continuity of care. My mum is 91and demanding partially disabled. I cannot express how grateful we are for her to be looked after by Blue Ribbon carers.

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Review from P J (Daughter of Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management is excellent and very approachable, caring in a friendly understanding way to the service user, family and also their staff. This is a key factor to Blue Ribbob's success. The 3 live-in carers we have had are all high calibre, very experienced, trustworthy, reliable, cheerful and friendly
to the service user, his family and friends. Management ensures staff have regular Covid tests and Covid inoculations and provide PPE for them. The staff are given time off and another high standard carer comes with informed handovers.

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Review from Sarah K (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon has been looking after my father with dementia for the last 7 years and has always provided the best care possible for him. There is always lots of communication between the staff and myself to make sure my father has everything he needs. I live 45 minutes away so having Blue Ribbon look
after him has been a godsend as I know he is in good hands.
Thank you

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Review from Brian W (Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class organisation. Extremely well run with excellent carers and sensitive to elderly clients. Very helpful in all aspects of daily life and their dignified approach is to be commended. Always a pleasure to see my carers.

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Review from Kenneth B (Husband of Client) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked after my wife at home, always with cheer and dignity, for a few years as she deteriorated with dementia and other problems.
My wife was happy to see them each day.
I can't thank them enough.

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Review from Kelven S (Son of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suffered the services of Council provided care - I turned in desperation to Blue Ribbon for the care of my mother firstly on a part-time basis and then full-time. Their management are so willing to help, go the extra mile, and be flexible and arrange things very quickly when needed. What can
I say about the carers - absolutely outstanding - the care, attention and company they provided to my mother in the last months of her life was exemplary and far beyond my expectations. When my mother slept they cleaned, did the washing and tidied for my mum. The detailed notes they kept on every event was left in the house at all times so I knew exactly what had happened and when. They could be totally fully trusted with my mother's food, cleanliness and tablets. It was lovely going to my mother seeing her peaceful, content and receive the briefing from the carers. Have no hesitation in using Blue Ribbon - outstanding.

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Review from Susan C (Daughter of Client) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has multiple disabilities but is fiercely independent. For years she had refused to even consider having a carer. However since February, she has been receiving personal care from Blue Ribbon, and now has a new lease of life. She loves her carers and loves the fact that they help her
to maintain her independence. Since the Covid-19 lockdown Blue Ribbon have literally been life-savers. I can not recommend them too highly.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (South West London) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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Meet the Team (1)

Sarah

Sarah Duffy

Job Title: Branch Manager

Joined: 2019

Sarah has been Managing the Kingston branch since 2022.


Frequently Asked Questions about Blue Ribbon Community Care (South West London)

What Type of Services does Blue Ribbon Community Care (South West London) offer?

Blue Ribbon Community Care (South West London) offers Home Care.

How many Carers does Blue Ribbon Community Care (South West London) employ?

Blue Ribbon Community Care (South West London) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (South West London) to verify any information. View our terms and conditions. Blue Ribbon Community Care (South West London) has a Platinum Service – more info.