Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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9.9 47 Reviews
  • Blue Ribbon Community Care (South West London), Kingston upon Thames
Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.

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Care Provided by Blue Ribbon Community Care (South West London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Duffy (Manager)

Funding & Fees Guide for Blue Ribbon Community Care (South West London)

  • Prices

  • From £25.00 per hour

Blue Ribbon Community Care (South West London) Reviews (47)

Total of 47, showing 21-40
9.9

Blue Ribbon Community Care (South West London) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Blue Ribbon Community Care (South West London) has 47 reviews.

Overall Experience

  • 46
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Date Published

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38

Review from S H (Son of Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad feels very comfortable with is carers. They are kind and reliable.

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Review from A J (Daughter of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Blue Ribbon for a year now, to supply carers for my father who suffers from dementia.
Initially, the management took great care to match my father with suitable carers and also they aim to supply as few changes of carers as possible to cover holidays and sick leave etc.
All the carers
provided have been efficient, kind, sympathetic and caring in a way that has given my father a new lease of life.
Together with good communication from management and carers, I am very reassured.

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Review from Lisa K (Client) assisted by family/friend published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very helpful and always had a positive attitude. We could not have managed, let alone enjoy the holiday without her.

Reply from Noel Williams at Blue Ribbon Community Care (South West London)

Thank you very much for your kind words.


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Review from Peter C (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am perfectly happy with the service. The carers know what they are doing and make an excellent job of it. One of the carers has just recently saved my life by calling for an ambulance when I stopped breathing. I felt far more secure in my predicament with a trained carer who knew exactly what to do
in what was a life and death situation. Thank you very much.

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Review from Maureen C (Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Christine P (Daughter of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Blue Ribbon. My mother's carers are very personable, caring, reliable and trustworthy and it is evident that they enjoy their job.
I have established a very good relationship with her two regular carers (who always 'go the extra mile') and the office manager and nothing
is too much trouble.
She now needs extra support at the day centre she attends and one of her carers spends time with her there too.
We used Blue Ribbon for live-in care last year while we were on holiday. The lady who came was 'a treasure' who looked after my mother and her bungalow to perfection. My mother was singing her praises and didn't want her to leave. We have booked her again for this year.
My mother has dementia so she often doesn't remember her carers names but she enjoys their company, is very well looked after and always has good things to say about them. They, in turn, like being with her and liaise with me regularly.

Reply from Noel Williams at Blue Ribbon Community Care (South West London)

Thank you very much for taking to the time to provide us with your review :)


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Review from Samantha G (Daughter of Client) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and manager really good at what they do I'm so pleased with the company they really do help look after my dad and help him with his everyday needs. I just wished I found them sooner.

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Review from George L (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Son has early onset of Alzheimer's disease. Blue Ribbon staff provide a very caring service and I cannot praise them enough. My Son is cared for in a very professional way. He can be difficult but the carers always provide a wonderful service.

Reply from Noel Williams at Blue Ribbon Community Care (South West London)

Thank you very much for taking to the time to provide us with your review :)


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Review from Zoe S (Granddaughter of Client) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan really enjoys spending time with the carers. They are always professional and compassionate towards her and make her feel very comfortable.

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Review from Dale H (Nephew of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's regular carers are part of an essential support network that enables me to provide continuing care for my 93-year-old aunt.

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Review from Soraya R (Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, warm and friendly team of staff, always make you feel cared for. Very flexible, genuinely nice with nothing too much trouble.

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Review from Scotty M (Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good I have confidence in the people who run things making sure a carer turns up. The specific carer allocated to me is truly great and is backed up a newish member of the management team who has been great too. It's a relief knowing she's there for holidays etc.

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Review from Alison W (Daughter-in-law of Client) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was cared for by a lady from Blue Ribbon. She was very kind, caring, gentle and able. She became a friend to my father in law and the family as well as being his carer. I found Blue Ribbon very prompt and efficient in finding us a carer, I would highly recommend his carer and Blue Ribbon.

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Review from C W (Daughter of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had hospice at home treatment and as part of the package, he was provided with three care visits per day.
All the carers that visited were polite, caring and very knowledgeable.
Dad's face would light up when they walked into the room.
The carers made a real difference to dad's last precious
days - huge thanks from me (daughter) too as you made my life much more tolerable in what were very stressful times.

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Review from Amanda R (Daughter of Client) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that mummy now needed 24-hour care, we absolutely did not want her to go into a home, as this has always been her biggest fear,
We met with the organiser, who really put our minds at rest and assured us that we could train the carer to attend to mummy's needs the way she likes to be
helped.
We couldn't be happier with our carer. There is a huge relief we feel knowing that she is there and will answer the phone to us and let us know what is happening. Mummy is so relaxed and happy. She is eating better than she has for years and I have been able to concentrate on my children, knowing mummy is safe.

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Review from Liz G (Relative of Client) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Blue Ribbon Community Care were very kind, respectful and personable to a wonderful lady that was so dear to me and at the end of her life.
They made her feel comfortable and she looked forward to seeing them each day.
It was a relief and comfort to us to know that she was in such
good hands.
They are dedicated to their profession and I would recommend them highly. I am so grateful especially to the young ladies that were regularly assigned to her care. When they would show up, I could take a break and feel confident that such a dear sweet elderly lady was being treated with dignity and kindness.
The whole sad experience was made easier knowing that my family had the help and support from a high--quality service that went above and beyond their duties to help us ease through the inevitable end result.

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Review from Des M (Friend of Client) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to Blue Ribbon for their excellent service in caring for an elderly family friend at the end of her life. Not only was the level of care extremely professional and of the highest standard but the carers themselves were gentle, kind and compassionate. It was also
a great relief for my family to know that everything was being taken care of, in fact, it was as if she was being looked after by family. I cannot recommend them highly enough.

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Review from C P (Client) assisted by family/friend published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Review from Shirley C (Wife of Client) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful and caring. They are always willing to fulfil our needs.

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Review from Lawrence W (Client) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been my carer since 20th June 2016. Reliable, honest and trustworthy and highly professional. Has given me excellent advice regarding walking aids, encouraged me to walk increasing distances. Help with medication and understands the main aspects of diabetic care with the insulin pen and home
glucose testing machines. Discusses concerns with health and safety issues. She is a good cook, a pleasing companion and good household manager.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (South West London) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (1)

Sarah

Sarah Duffy

Job Title: Branch Manager

Joined: 2019

Sarah has been Managing the Kingston branch since 2022.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (South West London) to verify any information. View our terms and conditions. Blue Ribbon Community Care (South West London) has a Platinum Service – more info.