Blue Ribbon Community Care (South West London)

12 Kingsmill Business Park, Chapel Mill Road, Kingston upon Thames KT1 3GZ
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9.9 47 Reviews
  • Blue Ribbon Community Care (South West London), Kingston upon Thames
Blue Ribbon is an independent home care provider, offering personalised care and support services throughout the UK to people in the comfort of their own homes.

Blue Ribbon understands the difficulties that people in need of home care can sometimes face and are dedicated to providing personal home care services which don't compromise on your independence. Ultimately, the aim is to help you continue to lead your life the way you always have.

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Care Provided by Blue Ribbon Community Care (South West London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Duffy (Manager)

Funding & Fees Guide for Blue Ribbon Community Care (South West London)

  • Prices

  • From £25.00 per hour

Blue Ribbon Community Care (South West London) Reviews (47)

Total of 47, showing 41-47
9.9

Blue Ribbon Community Care (South West London) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Blue Ribbon Community Care (South West London) has 47 reviews.

Overall Experience

  • 46
  • 1
  • 0
  • 0
  • 0

Date Published

47
3
6
9
38

Review from Violet B (Client) assisted by family/friend published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Blue Ribbon very reliable. The staff are excellent. I would never have managed without the support since I returned from hospital.

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Review from D H-M (Nephew of Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relationship with Blue ribbon commenced 3 years ago, and since then they have provided us with support and personal care for my 91 year old Aunt on an ongoing basis.


Her principal care nurse is wonderful, caring and understanding with my aunt, who despite her dementia, looks forward to the quality-time

that they spend together.
When her principal nurse is not available either one of two senior carers come, both of whom are mature carers with experience of dementia patients, who also provide excellent care and support.


Any care agency is only as good as the dedicated care given by their care staff, we have been blessed.


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Review from Marian N (Daughter-in-law of Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and well organised service which allows for flexibility in arranging care. Carer selection and matching to client has been excellent. My mother-in-law loves spending time with her carer and the carer spends time doing things with her which she enjoys doing. The service I have received
has given me real peace of mind that my mother-in-law is very happy with her carer and in safe hands.

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Review from Irene M (Client) published on 28 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with the Blue Ribbon company now for 2 years and feel lucky to have chosen them.
Their manager is very pleasant and can always be relied on in emergencies.
Since the start I have had good helpers, the first one and I was very pleased with, since she left I have a regular carer. She is
a good time-keeper, respectful, kind and caring, I look forward to her visits and don’t know what I would do without her. Both my sons have met her and are content to leave my care to her. On her off days, another carer comes instead and lives up to those standards.
Thank you, and your team.

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Review from Pearl L (Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Blue Ribbon for over 3 years and I am more than happy with the professional service I have received. My main carer is wonderful, so very caring and helpful. I don't know what I would of done without her, after coming out of hospital she sorted out all my medication for me.
I feel so
much more confident and settled knowing that carers visit me every day to help me with medication, personal care, meals and any other chores I need. My daughter lives a 30 minute drive away, it gives her peace of mind as well.
Other carers I have had with Blue Ribbon have also been very good and I am very grateful.

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Review from David S (Son of Client) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good service. The only comment but not directly related to the quality of care is the invoicing could be improved but invoicing is from the head office not local agency.

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Review from B P (Daughter of Client) published on 10 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after by the two carers, who visit her regularly. The carers are friendly and look smart and professional.
The manager at Blue Ribbon, who trains and organises the carers is always available to discuss any concerns and is very flexible about providing extra care and support
when needed.


I have every confidence in Blue Ribbon.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Blue Ribbon Community Care (South West London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Blue Ribbon Community Care (South West London) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (South West London) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (17)

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Meet the Team (1)

Sarah

Sarah Duffy

Job Title: Branch Manager

Joined: 2019

Sarah has been Managing the Kingston branch since 2022.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (South West London) to verify any information. View our terms and conditions. Blue Ribbon Community Care (South West London) has a Platinum Service – more info.