Accessible Care - Maidstone

Unit 8, Priory Gate, 29 Union Street, Maidstone ME14 1PT
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9.1 29 Reviews
  • Accessible Care - Maidstone, Maidstone
Accessible Care is a provider of home care services in Maidstone, Kent, helping people live at home as independently as possible.

The staff team has a wealth of experience within the care industry, ranging from residential care, hospital and community settings.

Care services are designed to help the elderly, those with mental health needs, learning disabilities and the physically disabled.

Staff are chosen for their compassion and for their past care experience. Candidates are only selected that are fully referenced and CRB checked.

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Care Provided by Accessible Care - Maidstone

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Connor (Registered Manager)

Funding & Fees Guide for Accessible Care - Maidstone

  • Prices

  • Starting from £19.90

  • Futher details available upon request.

Accessible Care - Maidstone Reviews (29)

Total of 29, showing 1-20
9.1

Accessible Care - Maidstone has a Review Score of 9.1 (9.119) out of 10, based on 11 reviews in the last 2 years. Over all time Accessible Care - Maidstone has 29 reviews.

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Review from Christine S (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer can do more with Mum than I ever could. She is wonderful. Mum really likes the carer and misses her when she leaves. So if Mum is happy with the carer, so am I. Carer works really hard and is Mum's favourite.

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Review from M B (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are caring and always make me smile, there is nothing left undone that they can't help with.

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Review from H J (Client) assisted by family/friend published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the carers are very good at performing their care as required by me. Sometimes the office fails to inform me of changes to the schedule, especially on the day.

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Review from L R (Daughter of Client) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service overall. We use the service to supplement the care we give, this works well for us with the level of care our parents need at the moment.

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Review from R S (Wife of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care we receive.

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Review from S B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally very good, sometimes I get a late carer which I don't like.

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Review from J P (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been with Accessible Care for two years in May. Having moved in that time still in care. The carers I have experienced have varied but on the whole have, all been most kind and I enjoy meeting them as they are half-hour social life while being washed and dressed. Saving my husband one job. Being
house bound I do need this help. I like a regular time so I can keep to my routine when getting up. Overall the service is just what I need. Thank you.

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Review from G N (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, very good staff. Very satisfied.

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Review from J S (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything ok so far, thank you.

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Review from J B (Husband of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are very friendly and helpful and generally on time within the given margins.
Having the same two ladies as much as possible is a great help, both to me and the patient, my wife, getting to know them. This helps a lot especially as my wife is blind as well as suffering from dementia etc,
she chats to them in her own way, also the carers benefit, they get to know the best way to attend to their patient and how to deal with their moods.
For example, sometimes I've had to assist new carers and tell them which creams to use and where to apply them. Perhaps they have been let out in the field too soon, maybe the training programme should be revised.
I never give full marks, as an ex-quality manager I always think there's always room for improvement.

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Review from L P (Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a client of Accessible Care for a few years now and I am well-known among the staff care and get along well with the carers, generally, I have a good experience 90% of the time. However I do think there is some room for improvement, I would like to see more communication between the office and
the client like courtesy text or call if late or if they are coming early. Secondly, I see a lot of stress in some of the carers either because they have too many calls, no travel time and no timely lunch breaks, this only adds to their stress. Lastly, I have noticed that there are many new staff that have not seemed to be correctly trained meaning I have had to train them myself in pressure-related wounds as lots of people will be in the position of having bed sores. I think this is very important. Also, I think that new staff do not have long enough to observe on the job before being sent alone.
Overall they do a great job I just wanted to have some good criticism for improvement!

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Review from P H (Client) assisted by family/friend published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful and caring. They are extremely polite and thoughtful. They are very gentle and adaptable.

Reply from Chantelle Mackenzie, Registered Manager at Accessible Care - Maidstone

Thank you very much for your kind review. We are pleased to hear that the team are working so well. Kind regards.


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Review from T W (Husband of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and understanding. Their experience with other patients has been been very helpful with our problems. We have seen many carers over time and everyone has been a pleasure to have assist us. Although 'Accessible' are the only carers we have seen, I would still highly recommend.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your kind review. We hope you are well.


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Review from L E (Wife of Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very caring but always pushed for time, e.g. if a previous client has needed extra care and support, it makes the carer late.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your review; unfortunately, from time to time this does happen.


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Review from S J (Sister of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been totally satisfied with the service my brother receives from Accessible Care. The carers are extremely efficient and very kind, caring and motivating in their carrying out of the essential tasks that are required for my brothers personal care. We consider ourselves very fortunate to have
this wonderful team of carers helping him.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your lovely review. We are very pleased and proud of our staff.


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Review from L C (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and office workers are very nice, helpful and treat me with respect.
They always do everything I need, are always kind and patient.
They always help with my particular needs.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your review. We are pleased to hear you are happy.


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Review from G S (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Accessible Care for sometime now and always feel comfortable with the staff.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your kind words, we are happy to hear you are so comfortable with us.


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Review from Keith R (Husband of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are extremely pleased with our morning carers. All the carers have good communication skills and are both very professional and helpful. If I declared that they are almost close to being family friends; that is not to support familiarity, they are all very polite and courteous at all times.
Well done team! Communication from the office is always timely, helpful and appropriate.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your lovely words Keith, we are pleased to hear this.


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Review from Jennifer P (Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers have been very good and I have complete confidence in them. My only concern is that they do not have enough travelling time and as some clients take longer than others, they do not always have time for a break during the day, which I feel they need.

Reply from Amy Hill, Field Care Assessor at Accessible Care - Maidstone

Thank you for your review, we appreciate all comments with regard to the service and will pass over your concern - Amy.


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Review from C C (Wife of Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had 5 different carers over the time we have had carers. All are very caring, efficient and very nice people.

Reply from Amy Hill at Accessible Care - Maidstone

Thank you for your review, we are very glad you are pleased with our service. Amy


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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for Accessible Care - Maidstone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.219 for Accessible Care - Maidstone is calculated as follows: ( (28 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 64 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Accessible Care - Maidstone is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Conner

Job Title: Registered Manager

Joined: 2017

I have been working for Accessible Care since May 2017. I started my journey as an Extra Care Manager. From here, I then progressed in my career to become the Registered Manager for Accessible Care.


Along my journey, I welcomed my first child. Although enjoying motherhood, I was eager to return. Since returning, I have continued to grow my career and continue to support myself.


It has always been a passion of mine to help others and make a difference in people's lives.


Frequently Asked Questions about Accessible Care - Maidstone

What Type of Services does Accessible Care - Maidstone offer?

Accessible Care - Maidstone offers Home Care.

How many Carers does Accessible Care - Maidstone employ?

Accessible Care - Maidstone employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Accessible Care - Maidstone to verify any information. View our terms and conditions. Accessible Care - Maidstone has a Platinum Service – more info.