Accessible Care - Maidstone

Unit 8, Priory Gate, 29 Union Street, Maidstone ME14 1PT
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9.1 29 Reviews
  • Accessible Care - Maidstone, Maidstone
Accessible Care is a provider of home care services in Maidstone, Kent, helping people live at home as independently as possible.

The staff team has a wealth of experience within the care industry, ranging from residential care, hospital and community settings.

Care services are designed to help the elderly, those with mental health needs, learning disabilities and the physically disabled.

Staff are chosen for their compassion and for their past care experience. Candidates are only selected that are fully referenced and CRB checked.

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Care Provided by Accessible Care - Maidstone

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Connor (Registered Manager)

Funding & Fees Guide for Accessible Care - Maidstone

  • Prices

  • Starting from £19.90

  • Futher details available upon request.

Accessible Care - Maidstone Reviews (29)

Total of 29, showing 21-29
9.1

Accessible Care - Maidstone has a Review Score of 9.1 (9.119) out of 10, based on 11 reviews in the last 2 years. Over all time Accessible Care - Maidstone has 29 reviews.

Overall Experience

  • 13
  • 13
  • 3
  • 0
  • 0

Date Published

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11
18

Review from P J (Husband of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers all of them do a thorough job of cleaning, dressing and encouraging the client to follow the advice of the physiotherapist who requires exercises to be carried out and their approach is friendly and helpful. Their work is more effective than anything I can do and my wife looks forward to their
visits. She is very cheerful when they come.

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Review from Hazel H (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service and attention I have received from Accessible Care. All the assistants have been considerate and helpful and I have no complaints at all about my treatment.

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Review from B W (Client) assisted by family/friend published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have no problems when the regular carer attends but problems to arise when she is off or on holiday. We particularly find that hourly appointed carers lack basic training and it can be very a difficult experience. The weekend when regular carer is off can be nerve racking as the time varies. It would
help the carers if the office staff were more aware of the area and the difficult road conditions.

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Review from Andrew B (Son of Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the girls are very good. I do speak to them when I'm there and they are always polite and friendly.
I would find their job very difficult but they handle my mum very well. As my mum is not always compliant.

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Review from Betty B (Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been satisfied with the care and staff since May 2017 when I started using accessible care.

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Review from David B (Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are kind. Thoughtful and helpful.

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Review from Ernest C (Wife of Client) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory

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Review from L S (Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care I get from my carers and look forward to them coming into my home which they treat with respect. Lots of different things to chat about and laugh. My cooked meals are always dished up on the plate and made to look very appetising. Washing up and kitchen left
nice and clean. Thank you girls.

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Review from D L (Son of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers do seem to care and are generally well trained and competent. The only criticism would be a lack of continuity in the attendance. Which carers will arrive is not really known from one week, sometimes day to the next.

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Current Review Score: 9.1 (9.119)

Overview of Review Score

The Review Score of 9.1 (9.119) out of 10 for Accessible Care - Maidstone is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.219 for Accessible Care - Maidstone is calculated as follows: ( (28 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 64 Ratings = 4.219

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Accessible Care - Maidstone is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Conner

Job Title: Registered Manager

Joined: 2017

I have been working for Accessible Care since May 2017. I started my journey as an Extra Care Manager. From here, I then progressed in my career to become the Registered Manager for Accessible Care.


Along my journey, I welcomed my first child. Although enjoying motherhood, I was eager to return. Since returning, I have continued to grow my career and continue to support myself.


It has always been a passion of mine to help others and make a difference in people's lives.


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