Tailor Maid Home Care Ltd

1 Spiersbridge Way, Spiersbridge Business park, Thornliebank, Glasgow G46 8NG
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10 58 Reviews
  • Tailor Maid Home Care Ltd, Glasgow
Tailor Maid Home Care is an award-winning family-run business which delivers first-class care at home.

Delivering care and support to people in their own homes, helps people retain their independence, which is what the team is committed to do.

Care packages are tailored to individuals needs, personalised to ensure only excellent quality care is provided.

Staff all undertake SVQ2/3 in Health and Social care as part of their training.

It is fully registered and regulated by the Care Inspectorate and all staff are fully disclosure checked and trained to National Care Standards. They are specialists in dementia care; all staff complete the Best Practice in Dementia Care course in conjunction with Stirling University dementia Centre.

The care inspectorate report is available for 2019.

There were also finalists in the Scottish Care "Care at Home " Provider of the Year in 2017 ,2018 and 2020.

East Renfrewshire Chamber "Most promising new Business 2013"
East Renfrewshire Chamber "Family business of the year 2014"
East Renfrewshire Chamber "Outstanding Performing Business 2015"
East Renfrewshire Chamber "family business 2017"

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Care Provided by Tailor Maid Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tailor Maid Home Care Ltd
  • Person in charge
  • Shirley Dickson (Care Director)

Funding & Fees Guide for Tailor Maid Home Care Ltd

  • Prices

  • Depends on length of visit

Tailor Maid Home Care Ltd Reviews (58)

Total of 58, showing 21-40
10

Tailor Maid Home Care Ltd has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Tailor Maid Home Care Ltd has 58 reviews.

Overall Experience

  • 53
  • 5
  • 0
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  • 0

Date Published

58
5
8
16
42

Review from N C (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tailor Maid provide a carer for 45 minutes each morning to assist me with washing and dressing plus carrying out domestic activities such as dishwashing. I am happy with all of this, the only complaint being that the rostered times of arrival vary too widely.

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Review from G P (Son of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the service provided. The carers are very attentive to her needs and always have a smile on their faces. The carers listen to her needs and action them appropriately. It is nice for her to have their visits and my mother looks forward to their chats. We would recommend Tailor
Maid home care.

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Review from Carol Z (Daughter of Client) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of the Tailor Maid Homecare team has provided my elderly father with exemplary care. He is always treated with kindness, patience and respect and all tasks are carried out to an excellent standard. It is very reassuring to know that, in my absence, my father is being given the best
of care - because they care.

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Review from K W (Son of Client) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my mother do a terrific job. They are very caring, professional, well trained and respectful. We are very happy with the service provided and would certainly recommend Tailor Maid home care.

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Review from David E (Husband of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are well presented and generally on time. Well trained in all aspects of care, especially moving and handling. If there is a downside, it's a communication issue as changes are made to rotas and clients are not advised, especially when clients are used to particular carers.

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Review from Adrian F (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care assistants are very good, they are careful, competent and concerned for the client. They care for the client and this is apparent in the extra effort they put in to make sure the client is looked after, both physically and mentally.

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Review from Tom H (Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service used for respite care for myself looking after my wife with advanced dementia. Standard of service is good. Carers provided are excellent. However, as the service is to assist me as the prime carer to get a break, it is vital that there is a level of consistency in the hours required. These
breaks are vitally important to me. Varying start times and duration of respite are difficult to deal with. I already have difficulty with staff analysing, but the carer support is as important as that to the cared for.

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Review from J G (Wife of Client) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion received by my sick husband and myself were superb.

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Review from Margaret F (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive!

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Review from Sandra (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to your company, via my daughter-in-law.
At this time, I have had service from carers for over one and a half years. I'm fighting my council to be assessed for more help, especially as I am losing my fingers.

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Review from H I (Client) assisted by family/friend published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent engagement prior to commencement of service. Very professional and supportive service. Managers and staff are extremely supportive and knowledgeable. Very much the extra mile approach.

Reply from Shirley Dickson, Care Director at Tailor Maid Home Care Ltd

Thank you so much for your kind comments; your 5-star review is much appreciated.


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Review from A J (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and competent staff. Willing to help and provide useful information when necessary. Office staff easily contacted and helpful in resolving any problems or changes in appointment times. Carers are reliable in fulfilling timed appointments.

Reply from Shirley Dickson, Care Director at Tailor Maid Home Care Ltd

Thank you so much for your kind comments. We strive to provide care packages with high standards and a small team of staff for good continuity of care.


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Review from Elizabeth M (Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small company, which I like, for they keep a tight grip on staff and office management. Should one of their staff have been held up in keeping their appointment with me, then I receive a call immediately from head office, to keep me informed o the reason. Each morning, I get help from one
of the team to assist in washing and dressing, make my bed, or change it, wash breakfast dishes, or put out the rubbish. One on the rota is capable and will do anything to help in a willing and cheerful way. I look forward to their visits.

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Review from M W (Daughter of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for by Tailor Maid for over five years. The carers are helpful, willing and respectful. We are so happy with their service, and Tailor Maid look after my mother-in-law now too.

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Review from K M (Client) assisted by family/friend published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and friendly staff.

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Review from Mark W (Son of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used this service provider for mum's care at home for the last two years, we have been very pleased and satisfied with the level of care provided. The staff provide a high level of friendly care to our mum and treat her with kindness, care and dignity. The staff are scheduled on a rota basis
and where possible, this is maintained with the same staff for consistency and to the benefit of mum's care.

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Review from Ian D (Husband of Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Tailor Maid Home Care is excellent. The carers are very pleasant and very efficient in all that they do. We have been with them for over a year, and the carers almost feel like members of the family It is very comforting they are such reliable support.

Reply from Shirley Dickson, Care Director at Tailor Maid Home Care Ltd

Thank you so much for completing the review. So lovely to hear that our team are like members of your family. Thank you.


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Review from Arthur H (Client) assisted by family/friend published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well trained, respectful, obliging, considerate and very skilled in their vocation. A breath of fresh air. The management team seem very experienced and accommodating.

Reply from Shirley Dickson, Care Director at Tailor Maid Home Care Ltd

Thank you so much for your review - we aim to please.


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Review from Elizabeth G (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A group of pleasant and helpful ladies. Efficient, well trained and warm-hearted.

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Review from F S (Daughter of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Confident Dad will be looked after as if he were their own relative. All carers are professional and truly care about their client's health and wellbeing. On the rare occasion an issue arises, it is dealt with promptly and professionally. We have all had to adjust to a new normal with COVID restrictions
and to Tailor Maid's credit, they have done a sterling job in very difficult circumstances. Service provision has been maintained to a very high standard, which our family appreciates and are very grateful.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Tailor Maid Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Tailor Maid Home Care Ltd is calculated as follows: ( (92 Excellents x 5) + (2 Goods x 4) ) ÷ 94 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tailor Maid Home Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (0)

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