Tailor Maid Home Care Ltd

1 Spiersbridge Way, Spiersbridge Business park, Thornliebank, Glasgow G46 8NG
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10 59 Reviews
  • Tailor Maid Home Care Ltd, Glasgow
Tailor Maid Home Care is an award-winning family-run business which delivers first-class care at home.

Delivering care and support to people in their own homes, helps people retain their independence, which is what the team is committed to do.

Care packages are tailored to individuals needs, personalised to ensure only excellent quality care is provided.

Staff all undertake SVQ2/3 in Health and Social care as part of their training.

It is fully registered and regulated by the Care Inspectorate and all staff are fully disclosure checked and trained to National Care Standards. They are specialists in dementia care; all staff complete the Best Practice in Dementia Care course in conjunction with Stirling University dementia Centre.

The care inspectorate report is available for 2019.

There were also finalists in the Scottish Care "Care at Home " Provider of the Year in 2017 ,2018 and 2020.

East Renfrewshire Chamber "Most promising new Business 2013"
East Renfrewshire Chamber "Family business of the year 2014"
East Renfrewshire Chamber "Outstanding Performing Business 2015"
East Renfrewshire Chamber "family business 2017"

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Care Provided by Tailor Maid Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Tailor Maid Home Care Ltd
  • Person in charge
  • Shirley Dickson (Care Director)

Funding & Fees Guide for Tailor Maid Home Care Ltd

  • Prices

  • Depends on length of visit

Tailor Maid Home Care Ltd Reviews (59)

Total of 59, showing 41-59
10

Tailor Maid Home Care Ltd has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time Tailor Maid Home Care Ltd has 59 reviews.

Overall Experience

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  • 5
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Date Published

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Review from F S (Daughter of Client) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Confident Dad will be looked after as if he were their own relative. All carers are professional and truly care about their client's health and wellbeing. On the rare occasion an issue arises, it is dealt with promptly and professionally. We have all had to adjust to a new normal with COVID restrictions
and to Tailor Maid's credit, they have done a sterling job in very difficult circumstances. Service provision has been maintained to a very high standard, which our family appreciates and are very grateful.

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Review from E D (Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no doubt that if asked I would certainly recommend Tailor Maid Home Care, they are dealing with the virus very well, which can't be easy.

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Review from C S (Wife of Client) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very grateful for the excellent standard of care and support that is provided. He has built up a tremendous rapport with his carers and looks forward to their visits. This is a great support for me, his wife, to do things like housework/shopping/go out for a coffee.

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Review from I W (Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Tailor Maid Home Care are trained to the highest standard in their care, compassion and cheerful attitude towards clients, and they are always prepared to go the extra mile. The "girls" become dear friends.

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Review from S D (Son of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with all aspects of the service provided by Tailor Maid since moving the care of my father into their hands in January 2020. Dementia can mean unpredictability in the demeanour and cooperation of the cared and Tailor Maid have been empathetic and supportive in the provision of
their services. Without exception their staff have been polite, respectful and engaging, never hesitating to go the extra mile. They have eased a considerable burden on my mother and all this through the coronavirus crisis.

Reply from Shirley Dickson, Care Director at Tailor Maid Home Care Ltd

Thank you so much for your response. The team have all worked so hard particularly throughout the pandemic. It's always so nice to have excellent reviews. Much appreciated.


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Review from A W (Client) assisted by family/friend published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with level of care and communication.

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Review from S M B (Daughter of Client) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents (now just my Dad) have used Tailor Maid for more than a year and we really value the care received.
Carers are well-matched and all attempts are made to ensure consistency of personnel in the care team.

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Review from Jane C (Daughter of Client) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service that Tailor Maid provides has enabled my mother to continue to live in her own home safely. Her support is provided by carefully selected staff who understand and respect her individual needs and interests.
I have a great level of trust and comfort when she is with a Tailor Maid when I
can't be there myself. They act as an extended family!

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Review from Ross M (Son of Client) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 3 years, Tailor Maid has provided an extremely professional and caring service to my mum. Their expertise and focus in dementia care is invaluable. They are extremely well managed and implemented by the carers on an individual level. Attention to detail by all the staff is continuously
observed. The carers have all formed an emotional attachment to my mum which has added to her enjoyment of the help provided. So too has the continuity of care. Tailor Maid definitely go out of their way to offer a value-added service; an example of this was seen during the recent harsh winter where they never failed to get to my mum. I thoroughly recommend Tailor Maid.

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Review from James G (Husband of Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All caring staff who have attended to my wife thus far have been of a very high standard. Please see boxes below. The kindness to my wife has been exceptional.

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Review from A H (Client) assisted by family/friend published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to Wednesday afternoons when a lady comes for and takes me on an outing.

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Review from M W (Client) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service I get. They try hard to accommodate a package to suit me.

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Review from J N (Son of Client) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Tailor Maid Home Care Ltd is absolutely first class. The staff are very caring and pay attention to every detail to ensure that my mother is well looked after.

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Review from Nan B (Daughter of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always seems very happy with the care provided by Tailor Maid. All the Carers are very resp[ectful and my mother enjoys their company.
Any time I have raised any points regarding my mother's care, they are dealt with promptly.

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Review from Ian M (Client) assisted by family/friend published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our home care is excellent. Very professional and helpful in every way.

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Review from A T (Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly helpful staff who goes out of their way to assist the client and encourage them to feel comfortable in their care.

Reply from Jennifer Woods, Director at Tailor Maid Home Care Ltd

Thank you for your kind comments.


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Review from Margaret R (Client) assisted by family/friend published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Tailor Maid Home Care for 3months and I am delighted with the service. The carers all take great care when putting on my pressure stockings. They always have plenty of time and I never feel rushed. The staff (both care and office) are all extremely pleasant, helpful and nothing is
too much trouble.
My family are reassured and confident that the care I receive is of the highest standard.

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Review from R R (Client) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for having been recommended Tailor Maid Home Care Ltd by a user and have no regrets at starting with them. I find them most professional in every way and of very high standard. I look forward to them visiting my home and also the help and understanding given to me. I also enjoy
a wee chat with them, which makes my day.

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Review from Susan F (Daughter of Client) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the service from Tailor Maid is excellent. Mum initially was not keen on people in her house. Over the weeks and months, the team looking after her have endeared themselves to her and are the new and internal part of her life bringing fun (sometimes a roll and a sausage), companionship
and giving her a view into other lives, which she appreciates greatly.

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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for Tailor Maid Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for Tailor Maid Home Care Ltd is calculated as follows: ( (98 Excellents x 5) + (2 Goods x 4) ) ÷ 100 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tailor Maid Home Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 2 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (0)

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