Home Instead (East Northants)

3 Regent Park, Booth Drive, Park Farm South, Wellingborough NN8 6GR
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8.8 47 Reviews
  • Home Instead (East Northants), Wellingborough
Home Instead (East Northants) focus its care packages on supporting the dignity and independence of service users in their homes, taking pride in consistent professionalism.

Care Professionals are chosen for a caring and respectful approach, with their skills enhanced by a robust training programme as the provider remains committed over the long term to quality and reliable care.

Areas of specialisation include:
Live in Care
Respite care
Dementia care
Parkinsons Care
End of life care
Palliative care
Holiday cover
Young Adults
Personal Care
Catheter Care
Stoma Care
Nail Care

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Care Provided by Home Instead (East Northants)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark & Rosina Darnell (Owners)

Funding & Fees Guide for Home Instead (East Northants)

  • Prices

  • £37.00 - £44.00 per hour depending on the needs of the client's service.

Home Instead (East Northants) Reviews (47)

Total of 47, showing 1-20
8.8

Home Instead (East Northants) has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (East Northants) has 47 reviews.

Overall Experience

  • 34
  • 12
  • 1
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Date Published

47
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4
43

Review from A H (Wife of Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy experience.

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Review from Harriet M (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the company and look forward to the day they come.
Very good care and staff in office very good.

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Review from M W (Client) assisted by family/friend published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been using Home Instead (East Northants) since April when I left hospital they were very supportive and put 24 hour care in place very quickly. I look forward to seeing the ladies every day who are very caring, friendly and professional.

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Review from L W (Niece of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my aunt who has had Alzheimer’s since October 2022. She lives alone and they provide a friendly face everyday. The ladies ensure she has taken her medication, carry out household chores, help with general tidying, check her fridge for sell-by dates, and take her
food shopping. To her keep fit, they go on outings to the garden centre or local park. Before leaving, they prepare a hot meal and drink. I live forty miles away and it gives me real piece of mind to know they are there. They are very caring and professional and the visit app allows me to see what activities they have done each day, so I can include these in conversations with my aunt. They have also made suggestions on how to make things easier for her, such as having a whiteboard listing who is visiting when and what they’ve planned to do. I have no reservations about recommending Home Instead, their visits ensure my aunt is able to continue living in her own home.

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Review from Tarnia C (Granddaughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the entire service was lovely. The caregivers were kind and helpful and genuinely wanted the best for Nan.
I particularly appreciated getting calls from Home Instead when Nan had been upset about something or in pain. I was then able to help her wort it out quicker.
I love that the
caregivers would do anything she asked of them - it made her life (and ours) much easier. Thank you ever so much.

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Review from Gavin T (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped with washing. Took me to the town for fast food. Played cards. Keep me company.

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Review from J C (Daughter of Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional service was given and we were generally satisfied with the level of care given over a four year period.

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Review from Sally M (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I need home help only first thing in the morning as I am able to take reasonable care of myself for the rest of the day after a fall my family said they would feel better if I had someone to help in the early morning. The girls I have had have been kind, helpful and friendly and are willing to do anything
I ask. I would happily recommend them to anyone.

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Review from M C (Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the wat I am treated by my carers. They have covered all my needs.

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Review from Anne L (Daughter of Client) published on 27 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (East Northants) are the best carers my mother has had over the years. Very professional but kind, caring and helpful in every way. She was never let down by the company and a credit to the training given to all the carers.

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Review from J F (Daughter of Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only used Home Instead for a short period, we found them to be extremely professional and caring. From the first phone call, they discussed and helped provide excellent overnight care. The carers were well matched for my mother and she was comfortable in their presence. I would definitely
use again should the need arise.

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Review from S M (Client) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care delivered at short notice. All staff very professional and very flexible. Excellent service all round.

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Review from W W (Wife of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care excellent.
The company never let me down in three years.
The carers were most considerate, kind and always jolly and bright, which my husband up no end.

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Review from Ros B (Daughter of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 93 and has been a client since 2017. We have been happy with her care - indeed I sent in a card praising the level of her care.


Unfortunately, there seems to be a problem with the procedure when care is no longer possible. My mother went into hospital unexpectedly after a fall. I

contacted the office the next day and they suspended care. After two months in hospital, she deteriorated badly and the consultant recommended a nursing home. During this time I kept the office informed of Mum’s demise; we thought that she would be coming home despite needing 2 carers to get her in and out of bed.


On ringing the office to terminate the contract, I was told that under the terms agreed in 2017 my Mum was to pay for 2 weeks care, which she obviously didn’t receive. At such a stressful time, this feels so unfair. How can she give 2 weeks' notice when she doesn’t even comprehend what has happened to her?


Perhaps the contract needs amending?


Reply from Jackie Rafferty, Care Manager at Home Instead (East Northants)

We would like to say that it has been a pleasure providing care services for your mother and we wish her all the best for the future. We understand that as a family, making the decision to support your mother to move into residential care would have been difficult and we would not have wanted to add to the emotional upset. However, we feel we must explain that our consultation process prior to service commences ensures service agreements are discussed fully with clients and their families. During this process, we always point out the required notice period upon closing a contract.


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Review from K H (Sister of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A marvellous team of people supported us through a difficult time. They were kind, dedicated and professional. Thank you to them all.

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Review from Sue W (Daughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care provided and mum feels she has made some new friends. She likes the fact that it is usually the same carer which gives her increased confidence. I also receive regular phone calls to check I am happy with the service.

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Review from Brian D (Son of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers have been absolutely lovely with Dad. They treat him with respect and will chat to him while here. He is very happy with them and as am I. There have been a few occasions when Dad has been in difficulty when the carer arrives, usually due to management of his catheter. The carers have
always sorted him out and often call me or text me to update. I also really appreciate the online log - very useful.

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Review from B F (Daughter of Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother receives Home Instead care, via four visits a day and two longer visits per week. It has transformed her confidence, happiness and my reassurance. The caregivers are kind, patient, proactive and treat her with dignity and warmth. The management/crisis out of hours support is diligent,
proactive and instils confidence in me that Mum will be ok. We are both hugely thankful to Home Instead.

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Review from C R (Son of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care provided by Home Instead. Very caring and attentive staff and very well organised.

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Review from C B (Daughter of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very difficult time during coronavirus and I was working as a key worker. Home Instead managed to send the same three carers to ensure midday meal and cleaning was done. Mum is very anxious about letting people in but was put to rest owing to high professionalism. Only stopped because as their daughter,
I took a career break to look after them. We now know what to ask for in the way of help when we next engage them.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Home Instead (East Northants) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Home Instead (East Northants) is calculated as follows: ( (13 Excellents x 5) + (11 Goods x 4) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Northants) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (3)

Sheri

Sheri Brown

Job Title: Operations & Registered Care Manager

Joined: 2014

Sheri joined Home Instead in July 2014. She has worked in the care industry for 10 years as a CAREGiver and in a supervisory role. During this time Sheri studied for and gained an NVQ Level 3 in Health and Social Care along with many other valuable qualifications within the care industry including Understanding Dementia and End of Life care.


Since joining Home Instead, Sheri has been promoted to Assistant Care Manager as well as recently gained her QCF Level 5 Diploma in Leadership and Management in Health and Social Care. This has enabled Sheri to accept a further promotion to become our Operations & Registered Care Manager. Sheri has a great passion for everything she does and enjoys meeting new people and supporting our clients.


Outside work, Sheri enjoys spending time travelling with her husband and 2 daughters and meeting up with friends.


Jackie

Jackie Rafferty

Job Title: Care Manager

Joined: 2016

Jackie has worked in the care industry for over 20 years, starting off as a care assistant in a residential home for the elderly and then a day centre for Adults with Learning Disabilities. Jackie has also supported people with very complex needs; acquired brain injury and tracheotomy ventilated care. During this time, she gained her level 3 NVQ.


Jackie came to us in 2016 as a Care Manager. She spends much of her time, meeting with her clients, and supporting them to achieve what is important to them. Since Jackie joined our team, she has gone on to gain the Level 5 Diploma in Leadership for Health and Social Care.


Jackie is our champion for nutrition. She has taken a keen interest in her own wellbeing these last 12 months, becoming healthier and fitter, and taking up running in her spare time.


Angela

Angela Burke

Job Title: Care Manager

Joined: 2013

Angela has recently become one of our Care Managers. She has worked in the care industry for over 10 years as a Senior Care Coordinator and in 2014 won the Regional Great British Care Award for HomeCare Coordinator


Frequently Asked Questions about Home Instead (East Northants)

What Type of Services does Home Instead (East Northants) offer?

Home Instead (East Northants) offers Home Care.

How many Carers does Home Instead (East Northants) employ?

Home Instead (East Northants) employs 158 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Northants) to verify any information. View our terms and conditions. Home Instead (East Northants) has a Premium Service – more info.