Home Instead (East Northants)

3 Regent Park, Booth Drive, Park Farm South, Wellingborough NN8 6GR
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8.8 47 Reviews
  • Home Instead (East Northants), Wellingborough
Home Instead (East Northants) focus its care packages on supporting the dignity and independence of service users in their homes, taking pride in consistent professionalism.

Care Professionals are chosen for a caring and respectful approach, with their skills enhanced by a robust training programme as the provider remains committed over the long term to quality and reliable care.

Areas of specialisation include:
Live in Care
Respite care
Dementia care
Parkinsons Care
End of life care
Palliative care
Holiday cover
Young Adults
Personal Care
Catheter Care
Stoma Care
Nail Care

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Care Provided by Home Instead (East Northants)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mark & Rosina Darnell (Owners)

Funding & Fees Guide for Home Instead (East Northants)

  • Prices

  • £37.00 - £44.00 per hour depending on the needs of the client's service.

Home Instead (East Northants) Reviews (47)

Total of 47, showing 21-40
8.8

Home Instead (East Northants) has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (East Northants) has 47 reviews.

Overall Experience

  • 34
  • 12
  • 1
  • 0
  • 0

Date Published

47
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0
4
43

Review from J M (Daughter of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first needed care (April 2017) Home Instead were able to put together a team to support her within a few days which enabled Mum to leave hospital and go home. Thereafter they provided care until Mum went into hospital again (Jan 2019). Care was provided at times which suited Mum and the carers
were, without exception, excellent. They became firm friends. Home Instead were always flexible, helpful and responsive.

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Review from Paul (Relative of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed help with my father who has dementia first thing in the mornings as she was unable to cope any longer. The cover was arranged easily and at very short notice which we were really pleased about as it made a great deal of difference to my mother. The cover was excellent staff were very
good. We knew it wouldn't be a long term thing as my father needed to go into a nursing home but that was no problem.

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Review from J S (Daughter-in-law of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that supported my mother-in-law were all genuinely lovely people. They truly cared and gave so much to myself.
We only have 1 difficult lady and you were very swift to deal with it when we alerted you to our concerns.

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Review from W P (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entirely satisfactory.

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Review from Linda C (Niece of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was first introduced to the staff of Home Instead when she needed help with her lunch. During the last couple of years she was treated with kindness and respect and she looked forward to their visits. As time passed the staff also made her tea on their lunchtime visit leaving in her fridge for
her to enjoy later on. During the last weeks of my aunt's life, the visits were stepped up to four a day and the office staff went the extra mile making sure our requests were put into place, bringing us peace of mind at a difficult time.

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Review from S P (Granddaughter of Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided the appropriate guidance and support when transferring the care package. Excellent response and care to my grandfather to allow him to stay at home.

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Review from Angela W (Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the dealings I have had with Home Instead have always been very good, they explained everything to me. The usual carer was very nice, friendly and it was so good to have the care person for each visit. I will certainly get in touch again for anything I may need in the future.

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Review from Helen G (Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed home care after total hip replacement. Arrangements were handled professionally and efficiently. Carers were friendly and willing to help however they could. I was treated with dignity throughout. Would use again if necessary.

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Review from Shirley H (Wife of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a positive experience. Good to be able to rely on a carer arriving on time with a timely phone call about the last minute change. Carers all friendly as well as efficient. The client was always treated as a person with good humour. I consider the regular carers as my friends and I miss the daily
chat.

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Review from Elizabeth K (Daughter of Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for in an excellent way for several years. She had care several times a day until she went into the hospital.

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Review from Linda B (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Using Home Instead to be part of my fathers care packages was a great success, especially as his main carer had an interest in common, Horses and riding. This was a good match! Thank you.

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Review from Jacqueline E (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only arranged for caregivers one hour a day and only weekdays it was money well spent. It was reassurance for us as a family that all was well. Although dad was quite independent he was in early stages of dementia, he required prompting regarding medication and sometimes preparing food.
The caregivers were kind, professional and caring. Dad passed away on February 25th, 2018.

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Review from Karen P (Daughter of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company providing a very high standard of care. Your services made my parents' last few weeks in their own home manageable and enjoyable and provided me with peace of mind.

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Review from R F (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care given, professionally.


Good timekeeping.


Kept well informed by the office if there are any delays eg traffic hold-ups.


I have had other agencies - but Home Instead stood head and shoulders above the others.


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Review from J J (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from this service are always kind, friendly and competent. Any issues or niggles are dealt with promptly by the office staff.


I'm fairly young, just turned 50, a stroke survivor so not expecting to need this service but I am not made to feel anything out of the ordinary.


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Review from Phil H (Nephew of Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers from Home Instead are all absolutely brilliant. My aunt had very restricted mobility and needed help with personal care.


They treated her and me, with the utmost dignity. They were all very professional but also very friendly. They put us all at ease.


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Review from Sheila R (Wife of Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers were always willing to do anything that we required. They were very kind and personable and we always enjoyed their company.
The care package was set up in one day as I had gone into hospital and knowing that my husband was being looked after was very reassuring.

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Review from Samuel T (Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are satisfactory and pleasant.

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Review from C H (Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, I would recommend the company to everyone, they do a fantastic job and go above and beyond, without them I would be lost, they are very supportive and helpful, a shoulder to cry on and an ear to listen to. The company needs to have an award for their excellent service, one of the
best.

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Review from Pauline B (Client) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent.

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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Home Instead (East Northants) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Home Instead (East Northants) is calculated as follows: ( (13 Excellents x 5) + (11 Goods x 4) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Northants) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (3)

Sheri

Sheri Brown

Job Title: Operations & Registered Care Manager

Joined: 2014

Sheri joined Home Instead in July 2014. She has worked in the care industry for 10 years as a CAREGiver and in a supervisory role. During this time Sheri studied for and gained an NVQ Level 3 in Health and Social Care along with many other valuable qualifications within the care industry including Understanding Dementia and End of Life care.


Since joining Home Instead, Sheri has been promoted to Assistant Care Manager as well as recently gained her QCF Level 5 Diploma in Leadership and Management in Health and Social Care. This has enabled Sheri to accept a further promotion to become our Operations & Registered Care Manager. Sheri has a great passion for everything she does and enjoys meeting new people and supporting our clients.


Outside work, Sheri enjoys spending time travelling with her husband and 2 daughters and meeting up with friends.


Jackie

Jackie Rafferty

Job Title: Care Manager

Joined: 2016

Jackie has worked in the care industry for over 20 years, starting off as a care assistant in a residential home for the elderly and then a day centre for Adults with Learning Disabilities. Jackie has also supported people with very complex needs; acquired brain injury and tracheotomy ventilated care. During this time, she gained her level 3 NVQ.


Jackie came to us in 2016 as a Care Manager. She spends much of her time, meeting with her clients, and supporting them to achieve what is important to them. Since Jackie joined our team, she has gone on to gain the Level 5 Diploma in Leadership for Health and Social Care.


Jackie is our champion for nutrition. She has taken a keen interest in her own wellbeing these last 12 months, becoming healthier and fitter, and taking up running in her spare time.


Angela

Angela Burke

Job Title: Care Manager

Joined: 2013

Angela has recently become one of our Care Managers. She has worked in the care industry for over 10 years as a Senior Care Coordinator and in 2014 won the Regional Great British Care Award for HomeCare Coordinator


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