Surrey Homecare

Mabel House, 1 Weston Green, Thames Ditton KT7 0JP
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10 Reviews
  • Surrey Homecare, Thames Ditton
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Care Provided by Surrey Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Surrey Homecare Ltd
  • Person in charge
  • Paulina Wolyniak (Registered Manager)

Funding & Fees Guide for Surrey Homecare

  • Prices

  • £20.85 - £26.55 per hour
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Surrey Homecare Reviews (10)

Over all time Surrey Homecare has 10 reviews.

Overall Experience

  • 5
  • 4
  • 1
  • 0
  • 0

Date Published

10
0
0
0
10

Review from R D (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received care from Surrey Homecare for 10-months, which has enabled me to remain in my own home, which is my wish. I have found the care and support very satisfactory and the carers in the whole efficient, gentle and kind. As regards the 'rota' I would wish to be advised before changing my attendance
times, as on occasions difficulties have arisen when I have not asked if I agree. In total, I am satisfied with my general care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Client) assisted by family/friend published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, they have been polite, considerate and professional. 100% reliable service. They are caring almost to being outside the brief they listen to problems and make helpful suggestions that might sort things out.
Overall, I am very happy with their service.

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Treated with Dignity

Value for Money

Review from W M (Wife of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care given to my husband for some months. All the carers are lovely and we enjoyed their visits.

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Management

Treated with Dignity

Value for Money

Review from J P (Husband of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted the care company, very pleasant over the phone a prompt appointment was made and an assessment of the care we needed was very caring and professional. We have found the care package to be absolutely brilliant and has gone far beyond our expectations.

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Treated with Dignity

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Review from S W (Daughter of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers at Surrey Homecare have always been reliable, professional and caring. My mother is very happy with her care and considers her carers as friends.

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Treated with Dignity

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Review from A B (Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Rotas received late on many occasions (should be received Saturday, not the following Tuesday)!

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Review from P F (Wife of Client) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional approach, listened carefully to our needs, attentive and friendly approach at all times.
Timekeeping excellent but never hurried or make us feel they are anxious to be moving on.
Attention to detail in the physical well-being of their client's needs is excellent.
More care in making
sure carers speak enough English to be understood would be appreciated.

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Management

Treated with Dignity

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Review from V P (Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service I get from my carers.

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Review from H D (Wife of Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The gentleman is always on time. Does anything I require.
He talks to my husband about Chelsea and all football, my husband has dementia. I have no complaints.

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Review from G C (Husband of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We commenced using this service in August 2019 and are very pleased with how things have settled down after a rather uncertain start when we saw too many individuals. We have now a regular carer who has established an excellent personal relationship with my wife. The service has proved flexible to our
needs, and our confidence is such that we shall be moving from the basic, we started with a service tailored to our needs, which I am sure will increase the ratings which currently reflect the initial bedding in process.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Surrey Homecare

What Type of Services does Surrey Homecare offer?

Surrey Homecare offers Home Care.

How many Carers does Surrey Homecare employ?

Surrey Homecare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Homecare to verify any information. View our terms and conditions. Surrey Homecare has a Basic Service – more info.