Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ
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10 79 Reviews
  • Home Instead (Wimbledon & Kingston), New Malden
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her a clear understanding of the need for quality, compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead because of the companionship-based care it provides where much effort is given towards matching the right care giver with each client and ensuring consistent service of each care giver with each client. Through this attention to detail, its caregivers often establish strong bonds with clients and clients' families and become valued companions.

Its care and support ranges from companionship to home help services and personal care through to specialised dementia care. It is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

It’s as much about the training as it is the people it employs at Home Instead – passionate and warm-hearted care givers who recognise that it’s the little things that make the difference.

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Care Provided by Home Instead (Wimbledon & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Jefferies (Managing Director)

Funding & Fees Guide for Home Instead (Wimbledon & Kingston)

  • Prices

  • £32.50 - £34.50 per hour

Home Instead (Wimbledon & Kingston) Reviews (79)

Total of 79, showing 21-40
10

Home Instead (Wimbledon & Kingston) has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Wimbledon & Kingston) has 79 reviews.

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Review from M K (Client) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after by my two carers and thoroughly recommend this organisation.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to complete this review.


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Review from J B (Friend of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has always been the wish of our friend to be able to stay in her own home, even if she could not look after herself any more. Home Instead has made this possible during the past three years. Our friend is helped with getting up in the morning and going to bed at the end of the day. Her meals are
prepared and shopping, washing and medication are taken care of, while there is always time for a chat and a laugh. Several of the caregivers have remained the same from the start and have become like friends. Even during a recent stay in hospital caregivers made sure that our friend had all the care she needed, while she was there.
We cannot rate Home Instead (Wimbledon & Kingston) highly enough.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for your kind words. We love caring for her!


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Review from Z A (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer. She always arrives on time. She works very hard and I enjoy her company. I see her as a friend rather than just as my carer.

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Review from Lindsey W (Husband of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent and so understanding. The back office workers support me and help me make changes to sure the care is excellent.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Great to read. We are delighted you are happy! Thank you for taking the time to tell us.


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Review from Helen S (Niece of Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is very happy with the standard of care provided by Home Instead. She reports that her carers are warm and friendly and take a genuine interest in her well-being. We do not live near to my aunt so we rely on the Home Instead carers to help her follow a specific diet related to her health issues.
They have also taken the initiative to involve her in various social activities which she has very much enjoyed. Home Instead are quick to inform us of any concerns with our aunts health and safety, We feel that she is in good hands.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to complete this review. It is important to us to know how you feel about the service we are providing.


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Review from Michael P (Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personal care and related care. Over three years with Home Instead and my 100% level of satisfaction continues. Very hard worker and carer - doesn't stop working when she is with me. Copes very well - English is a second language but you wouldn't know it! She is always very full of life -
also with companionship skills as well. I can't fault her at all.

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Review from Michael A (Husband of Client) published on 25 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients on Home Instead 2013. The fact that we are still clients is a good indication or the satisfaction we have with the service provided. There have of course been 'drops' in service, but overall we could not manage without the help of Home Instead, and their carers and staff. We have
recommended it to several friends.

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Review from Josephine W (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had the benefit of care providers from Home Instead for just under a year. The different care givers were all very kind to my father, respected his independence and individual needs, and gave him just the right amount of support and companionship that he needed. Many thanks.

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Review from C R (Wife of Client) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of care, assistance, administrative and emotional support have been excellent more than one could ever expect. Communication with administration is welcoming and efficient. I remain endlessly grateful for this agency involvement in our lives.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Lovely to read you are happy - it was lovely to meet you the other week too!


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Review from Joan H (Client) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two principal caregivers during my six-week rehabilitation were exceptional in carrying out their care for me following my recent hospitalisation. They carried out their care with professionalism, kindness, consideration, constant encouragement and in many instances, humour. My experience with them
over this period was an excellent one, for which I am most grateful.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to send us such a glowing review. We are glad you are happy with the care received from Home Instead.


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Review from Kathleen D (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank and praise the Care giver from Home Instead (Wimbledon & Kingston). She was outstanding.
Her ability to adapt and fit like one of the family. Her knowledge and skills were so helpful in a period where we as a family were struggling to cope.
She was kind helpful and efficient. My mum
really liked her.
She was there to provide support at difficult times
I would definitely recommened Home Instead again.

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Review from Gianna R (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Home Instead (Wimbledon & Kingston) has been amazing! As a family we have been shown, empathy, flexibility, understanding and above all a deep sense of care.
Our relationship with Home instead has gone from strength to strength in the continued care of our dad. We cannot thank you
enough!

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you Gianna. We are delighted that you are happy with everything. Thank you for taking the time to write this beautiful review.


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Review from Robert B (Son of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a truly wonderful care company. We have used their services for well over a year now and have found the entire team - from the office to dad's carer - to be utterly supportive, helpful and caring in their support of my dad. They have gone out of their way to do everything to make my
dad comfortable and have been a blessing during some very difficult times.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you Robert for taking the time to write such lovely words. The team will bed delighted to read it.


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Review from Tina C (Daughter-in-law of Client) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care from an excellent team
My Mother-in-law recently benefited from the support of Home Instead following a fracture
Client liaison were wonderful - they visited her during a temporary care home admission and helped to facilitate discharge to her own home - they were very professional
but also had a wonderful manner with Mother-in-law and gave us all confidence that she would be in good hands - this was well-founded!
She required overnight care plus twice-daily visits for help with personal care
The team worked extremely hard to support her at short notice and to provide the same Caregivers on a regular basis - this continuity of care was excellent and very important for my Mother-in-law.
The Caregivers were introduced to M by the Client Liaison Team prior to their first visit - all were warm, kind, professional and good communicators - administrative support and communication have also been excellent
The team are compassionate, experienced and professional - I can't recommend them more highly.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much Tina for taking the time to say such lovely words.


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Review from Susan M (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of falls, and a brief stay in hospital, it became clear that my mother was going to need extra assistance with her day-to-day care. On contacting Home Instead, I was immediately impressed by their professional attitude. At no time did they pretend to be able to supply anything that
wasn't achievable. They introduced the carer to myself and my mother before we had to make any commitment. They guaranteed the same carer at the same time, and always kept us fully informed. They have been highly supportive over the phone, whenever an emergency has arisen. I would have no hesitation in recommending their services to anyone in a similar situation.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to write such a lovely review. We are so pleased you are happy with the service.


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Review from Richard J (Son of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A marvellous care service we have been using twice a day for over a year now for my elderly mother who currently lives alone with moderate Alzheimer's. There is an excellent core of regular carers who have all formed very positive relationships with my mother and occasional others who pick up the baton
admirably when the usual carers are unable to visit. My mother is in denial about her condition and is inclined to politely refuse help with most tasks, but the carers devise clever ways to coax and persuade without distressing. They will assist with showering, cleaning, shopping, providing meals, ensuring medication is taken, going for walks and general companionship. I couldn't recommend them more.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

What a fabulous review - thank you, Richard. We are delighted that you are so happy with the service.


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Review from Stuart M (Son of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the period that Home Instead provided care for our mother, we found them extremely helpful and flexible in the support provided. They went to considerable trouble to identify and provide caregivers who were a good match for the needs of our mother. We found all members of the team helpful and always
willing to give advice and assistance.

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Review from Anne B (Daughter of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Home Instead by a colleague in the care industry who had experience of them in a different county. I contacted Home Instead (Wimbledon & Kingston) to discuss options and from the moment they made contact I found them helpful, sympathetic and flexible. From the office staff to the
carers themselves, they did all they could to support our mum from initial companionship visits during lockdown to more personal care visits until such a time as Mum decided to move into a care home. Mum has come away with friends from the experience and we are so grateful for that.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to write such lovely words. We will miss your lovely mother.


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Review from R E (Client) assisted by family/friend published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very professional, caring and helps with daily exercises regime, as well as assisting with personal care. This has significantly improved functionality and mobility and generally helped Parkinson's symptoms. It's been a great service to date.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to share this lovely review. Clare.


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Review from P R (Client) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers collected me from hospital following an operation. They were charming and looked after me for two weeks cooking me vegetarian meals. They kept asking for housework to do and they cleaned my house. They were friendly and thoughtful.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Home Instead (Wimbledon & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Home Instead (Wimbledon & Kingston) is calculated as follows: ( (95 Excellents x 5) + (4 Goods x 4) ) ÷ 99 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wimbledon & Kingston) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Clare

Clare Jefferies

Job Title: Owner & Director

Joined: 2010

Clare has led our team from start-up to the largest Home Instead office in the country whilst achieving 3 successive Outstanding CQC ratings along the way.


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