Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ
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10 79 Reviews
  • Home Instead (Wimbledon & Kingston), New Malden
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her a clear understanding of the need for quality, compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead because of the companionship-based care it provides where much effort is given towards matching the right care giver with each client and ensuring consistent service of each care giver with each client. Through this attention to detail, its caregivers often establish strong bonds with clients and clients' families and become valued companions.

Its care and support ranges from companionship to home help services and personal care through to specialised dementia care. It is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

It’s as much about the training as it is the people it employs at Home Instead – passionate and warm-hearted care givers who recognise that it’s the little things that make the difference.

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Care Provided by Home Instead (Wimbledon & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Jefferies (Managing Director)

Funding & Fees Guide for Home Instead (Wimbledon & Kingston)

  • Prices

  • £32.50 - £34.50 per hour

Home Instead (Wimbledon & Kingston) Reviews (79)

Total of 79, showing 41-60
10

Home Instead (Wimbledon & Kingston) has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Wimbledon & Kingston) has 79 reviews.

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Review from Alexandra A (Daughter of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend Home Instead more highly! They get 10/10 from us on every level. The office/support team have put together the perfect care package for my mother: they have exacting standards, are approachable and responsive to changing needs. My mother's trio of carers are wonderful: reliable,
friendly, caring and they dovetail with one another seamlessly.
Our experience of Home instead is that they go above and beyond 'what it says on the tin'. They exude a family feeling which is priceless and reassuring beyond measure. I have no hesitation in recommending their care and support which has given my mother everything she needs to continue living safely in her own home and her children peace of mind.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Wow - thank you so much for your wonderful words. We work hard every day to provide outstanding care. We have such an incredible team of CAREGivers who really truly care. Clare


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Review from D B (Wife of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead are very accommodating with change of plans. Our carer is very quick at noticing things she can do - like wheelie bins on the right day. I'm very happy to have someone who is so willing and to chat when needed.

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Review from Jacqui H (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I met the owner of Home Instead (Kingston and Surbiton) eleven years ago at an event. I heard her story of how she came to be part of Home Instead. Her compassion, warmth, experience and integrity shone from her kind face. I took her contact details saying that I would recommend her and Home Instead
to anyone needing support at home and that, should my beloved mother ever require care, I would go to her and her alone. My mother has required care in her home for the past year and I have been overwhelmed by the kindness, gentleness and love that her two carers have shared with her. Both carers are exceptional, they combine compassion and empathy with an impeccable professionalism, efficiency and reliability. I cannot recommend Home Instead more highly or thank them enough for all the love and support they have given my mother, my husband and myself. Thank you.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Wow - what lovely words. I am so glad we met all those years ago and we have provided the care for your mother that you were looking for. Clare


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Review from Anne S (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer’s, is 89 years old and lives at home with her husband who is 92. They are helped by a team of four carers who are superb and kind. They are always cheerful and nothing is too much trouble. They frequently go above and beyond and do little things that give my parents a lot of
pleasure. I wish I could name them since they deserve recognition for their services.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you, we are delighted to be caring for your mother.


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Review from Roger H (Son of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Wimbledon & Kingston) has been caring for my father since January 2018, and one of the original caregivers still visits him almost every day. The level of care provided is outstanding, both from the caregivers and from the team in the office. They have helped at every stage as my father
has gradually been less able to care for himself. They work with me and my father, constantly matching the level of care with what is required, often at short notice. They're all deeply caring and are always concerned for my father’s wellbeing and needs, quickly alerting me when there is a problem and working hard to resolve issues. While being utterly professional, the care team feel like family - sometimes even joining in the FaceTime calls I have with my father. During the pandemic, when I have been unable to visit, reassurance has been vital, and it's been important to have a team that I can have total confidence in. I’m very grateful to every one of them.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

We love looking after your father - he is gentleman personified!


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Review from C G (Niece of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I am unable to visit my relative regularly, as I live 200 miles away, it is reassuring to know that Home Instead, through its weekly visit, keeps an eye on my relative and keeps the house clean and hygienic. Communication with them is good, and it is obvious that my relative gets on well with his
helper who lends a sympathetic ear in these lonely times. My ratings of 'Good' are in fact very good, as I only rarely rate anything as 'Excellent'.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you for taking the time to respond - I wish there was a very good star - but we will settle for 4 stars. Clare


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Review from Kate (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead Carers go above and beyond. They are also managed particularly well! Its like night and day comparing them with other care companies! Worth paying a little more to have peace of mind, outstanding care and carers who actually 'care'!
My mother looks forward to seeing her carers, enjoys
talking with them and now trusts them. The carers do more than expected, for instance, they have bought my mother flowers, done her washing for her when her machine broke down and stay extra time when my mother needs help. All in all fantastic service from management and carers combined!

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for taking the time to write such lovely words. We love caring for your mother.


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Review from Susan W (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing a care service to my Father for almost a year, we previously used Home Instead for my Mother so had no hesitation in using them for my Father. The carers who look after my Father are both exceptional, showing kindness and compassion and look after his well-being, ensuring
he has taken his medication and how he is feeling on their visits.
I can see a difference in Dad since we have increased his hours during lockdown, the extra company has made a big difference to him and he looks forward to the visits.
I’m very impressed in the way the carers have been matched to Dad’s personality and his requirements. Also, in the way the office staff reacted so efficiently when we needed to increase Dad’s cover quickly to overnight hours for a few days when he was poorly. Regular management meetings are carried out and by using the App, details of visits are easily accessible. I cannot recommend Home Instead highly enough for anyone looking for home care.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you - we are so pleased that you are happy. Your words mean a lot to us.


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Review from Sophia B (Daughter-in-law of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Caregiver is marvellous. She mixes warmth with professionalism and we cannot praise her highly enough. She is respectful of and sensitive to my mother-in-law's increasing needs and difficulties whilst friendly, positive and optimistic at the same time. She communicates clearly with my mother-in-law
and with us as a family and we feel supported by her - I hope she also feels supported by us as we appreciate her so much. The staff member in the office has been very helpful with practical ways to deal with obstacles and we've installed equipment to keep my mother-in-law safe. Home Instead has been vital to her staying in her own home.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you - we love reading that our CAREGivers are marvellous!


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Review from Mark B (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service you provide.
Your carer goes above and beyond the business of looking after my mother.
In fact, my mother considers her a friend.
I feel that she is in good hands as long as she is able to stay in her home which is a great comfort for me as l cannot easily visit
myself.
I would certainly recommend your company to those looking for home care.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

We are delighted that you are happy with the service. Your mother and her CAREGiver have a very special relationship!


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Review from Emily H (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead. My mother has received outstanding care since being a client. Home Instead have gone above and beyond in caring for my mother. Living abroad and not being close to my mother is difficult at the best of times but especially in this trying year but I have full trust
and confidence in the care Home Instead provides and I feel relieved in knowing that my mother is in exceptionally safe and good hands. They have been quick to reply and execute any requests my mother or I have had and with updates via an app with every hour my mother has been cared for has given me reassurance and an insight into my mother’s care. Home Instead provides outstanding care and my mother and I couldn’t be happier!

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for your feedback, we are so happy to be caring for your mum.


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Review from Richard P (Friend of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Home Instead (Wimbledon & Kingston) from the office management to the day time and night carers have shown admirable qualities in caring for a friend whose family are abroad and whose friends are unable to offer as much help as they would like due to the restrictions of the Covid pandemic.
All of them have shown kindness and compassion, shown true care and friendship even in a recent emergency where they pulled out all the stops to help her in need.
We have been most impressed that Home Instead went to such lengths to make sure that everyone involved in our friend's care were selected to match her personality and needs so that she could rely and depend upon them as if they were old friends.
We are most grateful to them all, particularly under the stresses of the current pandemic. Thank you all.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you so much for taking the time to give us your feedback.


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Review from Natasha P (Niece of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff team have been exceptional over the past few weeks and I would highly recommend Home Instead, New Malden. They provide care and companionship for my aunt who lives on her own and requires various levels of care depending upon her current state of health. At the moment, my aunt is incredibly
unwell, requiring additional attention and support throughout the day. The team have been responsive, adapting to the various levels of needs and making changes at the very last moment, all whilst dealing with a pandemic - truly amazing. I would like to thank the team for their ongoing support and appreciate all that they do, each and every day.

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Review from S D (Daughter of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead to anyone.

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Review from Timothy J (Son of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Home Instead to provide a daily visit to my Mother to prepare an evening meal we found that following a stay in hospital we needed more visits. The office quickly and efficiency were able to increase the care to four visits per day.
All the carers were safely wearing PPE due to covid. They
were very kind to Mum and often went beyond the call of duty.
I would not hesitate to recommend their efficient and kind service.

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Review from Kevin G (Son of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was a great company to deal with from the moment I first contacted them, through to not requiring their service anymore. The carers who looked after my mother on a daily basis were always on time, polite, and friendly. I would recommend this company to anyone who wants their loved ones
to receive proper care. Many thanks.

Reply from Clare Jefferies, Director at Home Instead (Wimbledon & Kingston)

Thank you, Kevin. It has been a pleasure looking after your mother. We hope she is happy in her new home.


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Review from Y C (Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always received good care and attention from my team of carers. Nothing is too much trouble for them.

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Review from Philip C (Friend of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing a carer service to my friend since the end of December 2019. The company was able to put this into place at very short notice and has continued to provide excellent service since then. My friend lives alone in a flat and the small team of ladies who look after her, visiting
twice a day, has been a lifeline providing assistance with dressing, laundry, cleaning, tidying and more recently with shopping and food preparation. They have also provided great companionship and got to know her and she enjoys hearing about their families. The management of the organisation is exemplary, with regular assesments and daily visit reports which can be viewed by myself and by members of her family overseas using an app. This enables any issues to be identified early and addressed. I heartily recommend the service.

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Review from J H (Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience so far has been satisfactory. It is based on only a few visits as the lockdown constraints were imposed soon after I started. My visits have only just started with a new carer but to date, both carers have been very caring and understanding of my wife's condition and shown empathy with
her.

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Review from S P (Husband of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a revelation after our previous carers. We know what we wanted after our previous experience, and our expectations were fully understood and implemented.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Home Instead (Wimbledon & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Home Instead (Wimbledon & Kingston) is calculated as follows: ( (95 Excellents x 5) + (4 Goods x 4) ) ÷ 99 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wimbledon & Kingston) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Clare

Clare Jefferies

Job Title: Owner & Director

Joined: 2010

Clare has led our team from start-up to the largest Home Instead office in the country whilst achieving 3 successive Outstanding CQC ratings along the way.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wimbledon & Kingston) to verify any information. View our terms and conditions. Home Instead (Wimbledon & Kingston) has a Platinum Service – more info.