Home Instead (Wimbledon & Kingston)

Aspley House, Apsley Road, off Wellington Crescent, New Malden KT3 3NJ
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10 79 Reviews
  • Home Instead (Wimbledon & Kingston), New Malden
As the first home care provider in the country to be rated 'Outstanding' three times in a row by the CQC (most recently December 2020), the Home Instead (Wimbledon and Kingston) office is very proudly owned by Clare Jefferies who herself struggled for five years to find the right sort of care for both her parents who were terminally ill.

Being a daughter and dealing with this first hand, gave her a clear understanding of the need for quality, compassionate care, which is flexible and built around the needs and aspirations of the client.

Many clients choose Home Instead because of the companionship-based care it provides where much effort is given towards matching the right care giver with each client and ensuring consistent service of each care giver with each client. Through this attention to detail, its caregivers often establish strong bonds with clients and clients' families and become valued companions.

Its care and support ranges from companionship to home help services and personal care through to specialised dementia care. It is recognised for the quality of Alzheimer's and dementia care and even has a City and Guilds accredited training programme that provides staff with the tools to provide the best care possible.

It’s as much about the training as it is the people it employs at Home Instead – passionate and warm-hearted care givers who recognise that it’s the little things that make the difference.

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Care Provided by Home Instead (Wimbledon & Kingston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare Jefferies (Managing Director)

Funding & Fees Guide for Home Instead (Wimbledon & Kingston)

  • Prices

  • £32.50 - £34.50 per hour

Home Instead (Wimbledon & Kingston) Reviews (79)

Total of 79, showing 61-79
10

Home Instead (Wimbledon & Kingston) has a Review Score of 10 (9.960) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Wimbledon & Kingston) has 79 reviews.

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Date Published

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Review from Colin S (Husband of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife passed away two days ago.
Until the coronavirus lockdown, carers from Home Instead (Wimbledon) had been providing my wife with personal care and support for up to 8-hours each week for a period of three years. All the carers were wonderful: sympathetic, supportive and helpful. They made my
wife's life more comfortable as her mobility diminished and they displayed great patience as dementia, secondary to behavioural variant frontotemporal degeneration, ate away her brain.
I would have no hesitation in giving them the highest accolade. Nothing was too much trouble. Although I was able to provide most of her personal care, their support meant that I could have a little time for myself every week. Their support has been invaluable. My heartfelt thanks go to all of them.

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Review from P F (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both been clients of Home Instead Senior Care from 2015 and since that time we have only experienced, maybe once a year, when we have been let down. We have both found the carers have been well-trained and understanding of the situations they have had to cope with. We have become friends and
they are absolutely trustworthy.

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Review from A T (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considerate, warm, inspires confidence.

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Review from H R (Daughter of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are good communicators; so all the needs of the client are considered and acted upon. The carers are all very caring and keen to do the best they can for the patient with understanding and dignity.

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Review from S D (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We get good service. The carers are thoughtfully kind and always willing to help if there is a problem. We would be lost without their kindness. I am impressed by how the carers remember where things are put. It is good that we nearly always have the same carer. This way they really get to know the
client and are able to talk to him about things he is interested in; makes his day. Washing him is done with great dignity.

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Review from A B (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very good relationship with our carer - she is excellent.

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Review from B G (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from T M (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer and the care company.

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Review from M G (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with Home Instead. If I have any queries; they are dealt with very quickly. The carers I have are wonderful, real carers. The care is quite expensive, but I always say "you can't take it with you".

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Review from D F (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!
No complaints at all.
Would recommend Home Instead to anybody.

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Review from Linda H (Daughter of Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has given me peace of mind. My Mum has Alzheimer's so everyday tasks are difficult. My Mum is unable to do everyday tasks like personal care, cooking meals, keeping the house clean etc. The carers do all of these things, also give twice-daily medication. The same carers are used and I am
informed of any changes, also if Mum is unwell. The carers are very patient with Mum and treat her with dignity. I will be using Home Instead for myself when I need to.

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Review from Alison D (Daughter of Client) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t begin to tell you the peace of mind I now have; knowing my Mum and Dad are in safe hands.
Having experienced different carers for quite some time, the difference in care, professionalism, with Home Instead is outstanding. I would have no hesitation in recommending them to others.
Thank you
so much!

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Review from A E (Daughter of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was amazing that all my mother's regular caregivers managed to find the time and change their own plans to help and to be a companion to my mother when I was ill with flu. They usually only do nights and juggled themselves to be able to look after her during the day. They were special stars and took
her out in their cars and kept her happy.

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Review from Geoff S (Son of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wimbledon is the first agency I have experienced. It provides carers to sit with my mother when I am out of the house. I was apprehensive about using an agency but was recommended Home Instead Wimbledon. I can only truly form an opinion from my experience which is that this agency has been
truly outstanding. I can hardly believe how efficient it is and the very fine, suitable, well trained, kind carers provided: my mother adores them. And behind the scenes the organisation is supreme. Different requests or changes to normal are taken in their stride and there seems such genuine courtesy throughout the operation. Brilliant. How fortunate we are.

Reply from Clare Jefferies at Home Instead (Wimbledon & Kingston)

This review has brought tears to my eyes! I set the company to provide the best care we possibly could to our clients. And judging by this review - we really are getting it right! Very very proud!


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Review from M W (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my wife, I’ve been a client for at least six years. In the early days, Administration was rough, particularly in the area of billing and provision of locums.


Those rough days are long gone. Administration earns 10/10. Accounts are rendered on time and the management of locums is faultless.


We

are fortunate to have had the services of a top carer throughout our association.


To go further would be OTT.


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Review from Jennifer S (Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a marvellous service and they have provided first class care to both my parents. Home Instead were recommended to me by multiple friends and on countless occasions have gone above and beyond.
My parents look forward to each visit and the carers are all patient, professional and
knowledgeable about my parent's health conditions.
I have complete faith in the team and they have provided me and my family much needed peace of mind.

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Review from M H (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe that Home Instead Senior Care has become outstanding for several reasons. The carers were hand-picked and accurately matched with clients. Once a call has been completed I feel I have been well looked after. They have very good initiative and invariably suggest how to overcome any problems
no matter how big or small. I have been with them for four and a half years and have rarely met a caregiver who is not up to the usual high standard.
The schedulers always find a caregiver who will cover holiday. I think that for what must be an extremely difficult job they carry it out extremely well. They nearly always find carers for sick leave very quickly.

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Review from Rebecca T (Daughter of Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received up to the end of his life was exceptional. All the caregivers who visited him really understood him and what he liked and disliked.
My father wasn't an easy man and yet they managed to make him laugh and smile and drink lots of tea!
Thank you Home Instead for all you did
to make his life as good as it could be given his dementia.

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Review from Josephine W (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the very best care from every lady who has come to see me and I would happily recommend Home Instead to anyone who needed care and attention.

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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Home Instead (Wimbledon & Kingston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Home Instead (Wimbledon & Kingston) is calculated as follows: ( (95 Excellents x 5) + (4 Goods x 4) ) ÷ 99 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wimbledon & Kingston) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Clare

Clare Jefferies

Job Title: Owner & Director

Joined: 2010

Clare has led our team from start-up to the largest Home Instead office in the country whilst achieving 3 successive Outstanding CQC ratings along the way.


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