Saxon Care (Chippenham)

Saxon Court, 21 Gladstone Road, Chippenham SN15 3BW
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9.8 59 Reviews
  • Saxon Care (Chippenham), Chippenham
Saxon Care is a versatile home care agency that offers a wide range of domiciliary support to Wiltshire communities, committed to quality care, on-going assessment and the continual improvement of services.

The agency focuses on in-depth staff training in order to keep standards high, while care workers are supported in their goals with innovative care technology, such as electronic call monitoring.

Independence and quality of life are at the centre of all decisions taken. Together with care for older people the team specialise in support for adults with mental health and physical disabilities, dementia, Huntingdon's, motor neurone disease and terminal illness.

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Care Provided by Saxon Care (Chippenham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Kesby (Manager)

Funding & Fees Guide for Saxon Care (Chippenham)

  • Prices

  • From £34 per hour


  • At Saxon Care, we work with both local authority-funded and self-funding clients, as well as a number of other commissioning groups such as the NHS. Our care fees are calculated on a per-hour basis.


    If you prefer to self-fund your care, we have transparent and competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.


    Saxon Care is proud to work with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.


    For fees please feel free to call or email

Saxon Care (Chippenham) Reviews (59)

Total of 59, showing 1-20
9.8

Saxon Care (Chippenham) has a Review Score of 9.8 (9.821) out of 10, based on 16 reviews in the last 2 years. Over all time Saxon Care (Chippenham) has 59 reviews.

Overall Experience

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Review from I T (Son of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care over a 2-3 year period before he passed away earlier this month.
Every carer who looked after my father did a first class job, was polite, cheerful and very efficient.
We also found the care to be flexible to meet my father's changing requirements.

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Review from C M (Son of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care provides an excellent service. My mother has been delighted with the standard of care and service she has received from all of the Saxon Care staff. The staff have taken the time to get to know my mother and have shown genuine care and compassion towards her.

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Review from C H (Son of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care staff are all highly trained and very caring. They are always punctual and provide excellent caring for my mother. They listen to her stories, questions and suggestions and allow her to be as independent as possible.

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Review from M M (Client) assisted by family/friend published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful

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Review from Shirley U (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful review, pleasant young lady going through details etc. Pleased with care received from Saxon Care.

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Review from S S (Daughter of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, polite staff, who Mum looks forward to each day. They have allowed a sense of calm and practical care, whilst providing a friendly face. Would highly recommend, for all the above reasons and peace of mind their care in the home brings to Mum and I.

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Review from Kay F (Daughter of Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are providing excellent care for Dad and always make sure he has everything he needs. He always looks forward to their visits. When his son died recently they came to our rescue by helping transport him to the funeral and we can't thank them enough.

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Review from R C (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My twice daily care has changed my life. I cannot walk so have to be hoisted into an electric chair and back daily. Also, every morning I receive a thorough top to toe washing and moisture creaming. Then I am dressed. The carers are very good and able. I am lucky to have found them.

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Review from Mark G (Son of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother took a fall, Saxon Care were very responsive and proactive, helping me and my mum. They stayed with her until I could get there and provided extra sessions in addition. Many thanks to them.

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Review from Jackie P (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care comes highly recommended. I am treated with the utmost care and respect by all members of their team. Everybody has a story to tell and I feel they are more friends than carers. My dignity is preserved at all times and for that I am very grateful.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

We really appreciate you taking the time to write this review, thank you. We're always here when you need our support.


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Review from S H (Wife of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care Solutions went above and beyond to help with the needs of my husband, who had Alzheimer's, and support me, particularly when I requested additional help at very short notice. I wholeheartedly recommend the carers and admin staff for their professionalism, efficiency and, above all, their
empathetic approach to what it often a difficult and emotional time for patients and their families.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

Thank you so much for your very kind words, we really do appreciate it. The whole team here at Saxon Care are here to support you, whenever you may need us.


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Review from H H (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are providing caring, reliable and consistent care for my mum. Not only fulfilling the things that need doing, but also the way and the time talking to Mum. Engaging her in conversation and asking her what she wants or needs is so important.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

Thank you very much for taking the time to leave this review; we really appreciate it. The team are very fond of your mum!


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Review from S T (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are respectful and encouraging. Excellent care and ready to provide the help I need and other things I might request. My regular carer is a great help and support. Problems when a substitute carer doesn't know the routine and where things go. A substitute carer is not really required, but I don't
want to be offensive to new carers, and it is important that other carers learn my routine. Thank you.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

Thank you so much for your kind words and feedback. We really appreciate it!


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Review from Bryan M (Son of Client) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care is very good at their home visits.
Nothing is too much trouble.
Keep up the good work.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

Thank you so much for your kind words. We really appreciate hearing this feedback!


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Review from Julie B (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care has provided in-home care for my mum for several months now. Both Mum and I are very happy. It genuinely is care, and each carer works hard to help Mum and to make sure she’s happy and comfortable, often going above and beyond to help. Mum looks forward to each visit and has good relationships
with all her carers. Saxon has an app that enables me to see an update after each visit, including how she’s feeling, what she’s eaten, which meds she’s had and that she’s had a lovely chat during the visit. Really can’t recommend Saxon highly enough - lovely people.

Reply from Nathan Clifft, Marketing Manager at Saxon Care (Chippenham)

Thank you so very much for your wonderful testimonial; we really appreciate it. The team are very fond of your mum, and it's fantastic to hear you are happy with the service we provide.


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Review from Helen E (Daughter-in-law of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak more highly of Saxon Care. My mother-in-law has had carers since June/July last year, 2022. The service has been fantastic and has been adapted to her needs throughout. For example, when my mother-in-law came out of the hospital last summer, and she needed a great deal of care, including
support with a catheter. This was handled brilliantly, and my very private mother-in-law came to fully trust those that came to her home. Now that my mother-in-law is much better, she is encouraged by the Saxon team to be as independent as possible. The service that I’m most impressed with is how friendly and chatty the carers are. My mother-in-law's biggest issue is loneliness since her husband died in 2018. Saxon has hugely helped in this regard and has provided companionship to her. This, in turn, has relieved much pressure from the wider family. My mother-in-law does not want to live in a care home, and along with family support, Saxon has helped to ensure that this hasn’t been necessary. Thank you to the team, from HQ to all the carers.

Reply from Stuart Webster, Business Coordinator at Saxon Care (Chippenham)

Thank you so much for your kind words. The team are all really fond of your mother-in-law, and we are so glad that you are happy with our service.


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Review from L A (Wife of Client) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, professional staff, reliable attendance and helpful to have a schedule of times of attendance.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely words, and we look forward to working with you again.


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Review from Sue D (Wife of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received from Saxon Care was outstanding. Each carer treated him with respect and dignity and quiet efficiency. I would happily recommend Saxon Care.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you for your lovely words and it is our pleasure.


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Review from Mavis L (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory for my needs. Reassuring for my family to know someone sees me most days.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

It's always a pleasure. Thank you for taking the time to review us.


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Review from Ken M (Husband of Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in every category.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you for such a first-class review. The carers take great pride in caring for her and really enjoy spending time with her. She is a true inspiration to them.


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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Saxon Care (Chippenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Saxon Care (Chippenham) is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saxon Care (Chippenham) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

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Debbie Kesby

Job Title: Registered Manager

Joined: 2023

Debbie Kesby is the Registered Manager for all three of our Wiltshire offices across Saxon Care.


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Anne Walsh

Job Title: Care Manager

Joined: 2015

Anne Walsh is the Care Manager at our Chippenham office.


Frequently Asked Questions about Saxon Care (Chippenham)

What Type of Services does Saxon Care (Chippenham) offer?

Saxon Care (Chippenham) offers Home Care.

How many Carers does Saxon Care (Chippenham) employ?

Saxon Care (Chippenham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saxon Care (Chippenham) to verify any information. View our terms and conditions. Saxon Care (Chippenham) has a Platinum Service – more info.