Saxon Care (Chippenham)

Saxon Court, 21 Gladstone Road, Chippenham SN15 3BW
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9.8 59 Reviews
  • Saxon Care (Chippenham), Chippenham
Saxon Care is a versatile home care agency that offers a wide range of domiciliary support to Wiltshire communities, committed to quality care, on-going assessment and the continual improvement of services.

The agency focuses on in-depth staff training in order to keep standards high, while care workers are supported in their goals with innovative care technology, such as electronic call monitoring.

Independence and quality of life are at the centre of all decisions taken. Together with care for older people the team specialise in support for adults with mental health and physical disabilities, dementia, Huntingdon's, motor neurone disease and terminal illness.

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Care Provided by Saxon Care (Chippenham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Kesby (Manager)

Funding & Fees Guide for Saxon Care (Chippenham)

  • Prices

  • From £34 per hour


  • At Saxon Care, we work with both local authority-funded and self-funding clients, as well as a number of other commissioning groups such as the NHS. Our care fees are calculated on a per-hour basis.


    If you prefer to self-fund your care, we have transparent and competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.


    Saxon Care is proud to work with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.


    For fees please feel free to call or email

Saxon Care (Chippenham) Reviews (59)

Total of 59, showing 21-40
9.8

Saxon Care (Chippenham) has a Review Score of 9.8 (9.821) out of 10, based on 16 reviews in the last 2 years. Over all time Saxon Care (Chippenham) has 59 reviews.

Overall Experience

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Date Published

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Review from Sally L (Client) assisted by family/friend published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Saxon carers treat me with dignity and allow me to like my life as I choose.

Reply from Julia, Registered Manager at Saxon Care (Chippenham)

Dear Sally, thank you for your review it was very much appreciated. We sincerely hope that you find our care services and the carers that care for you good. Remember if you ever have a problem with any of our services you can always give us a call. We look forward to continuing to care for you.
Best wishes


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Review from Peter W (Son of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my mother. Three visits a day. All the care staff were friendly, professional and really did care about my mother's wellbeing. She really enjoyed seeing all of the care staff who cared for her.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you for such a lovely review. The girls loved caring for your mum and clearly miss her. They are happy to hear that she has settled into her placement.


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Review from Nigel B (Son of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Saxon Care for our elderly mother enabled her to stay in her own home for as long as possible. All staff I encountered were friendly, professional, helpful and extremely caring towards mum. They were very reliable. The only thing I would say was that sometimes there were quite a few different
carers visiting mum. Overall I found the staff caring and fond of mum and got to know her well. She could be difficult at times and on an odd occasion with I think for newer members of staff, this is how they experienced mum and would not have known how she was in the past.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you for your lovely feedback. It is always difficult when a client has a large package to reduce the number of carers. The girls loved caring for your mother. We wish her and your family well for the future.


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Review from G W (Son of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother needed urgent care after hospitalisation for bad leg ulcers. Saxon Care provided a complete, thorough and very prompt review of her capabilities and needs during this period of very limited mobility. Throughout the three and a half months the carers were needed for, their attitude
and level of care was excellent. Nothing was too much trouble and made this worrying time for both my mother and myself so less stressful. Communication throughout was excellent, as was value for money. I cannot recommend them highly enough. Thank you.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you, Graham, for your wonderful review.
All our carers loved seeing and caring for your mum.
Best wishes from us all at Saxon Care.


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Review from T C (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care came to my rescue at a very difficult time. They were able to find lovely carers at very short notice, even though it was a weekend. Since my initial contact, they have continued to work with the family and listened to all our comments, leading to appropriate and friendly carers. My parents
and all the family are in a much better place now due to this help. Thank you.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you for your lovely words. We pride ourselves in trying to help families in crisis. We have passed on your lovely words to the carers that cared for your parents, and they feel very valued and appreciated. Thank you.


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Review from P B (Father of Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care has provided domiciliary support to us for a number of years and has been thoroughly professional throughout. They have never let us down through staff shortages, and their team is as thoughtful and supportive as they are diligent and thorough. One key attention is how flexible they are and
adaptable to meet our needs.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely review and kind words; your family is part of the Saxon Care family, and we are grateful to have you in our team.


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Review from Dave B (Son of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Saxon Care to help my mum who is elderly and suffers with vascular dementia. They have a great team, very professional with a wealth of knowledge. We have used other companies in the past and they cannot compare to Saxon. I would recommend them and no one else. Great job Saxon
Care...keep it up!

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely words. It has been a pleasure working with yourself and your Mum and we are so pleased you are happy with the team. We look forward to continuing to build a great relationship. Much love from us all at Saxon Care


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Review from Susan T (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of receiving Saxon Care has been all good. The carers discerned what I needed and responded sensitively. Their positive attitude at all times has been invaluable and I shall miss their visits and interesting chats. They have helped me back to a better place in being able to manage personal
care, but I am so glad to know there is such good care to call on should I need in future. My grateful thanks to all concerned.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely review. We are always here for you if you ever need any help or advice and look forward to speaking with you in the future. Love from us all at Saxon Care.


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Review from B H (Son of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care gave my father a consistent, quality level of care. They were all very patient and thorough. The service made me feel my father was in good hands.

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Review from M L (Niece of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you for everyone involved in my aunts care, she really adored one certain member of staff and spoke fondly of another. We live in Kent, 3 hours drive from Devizes, but I knew she was in good hands so I did not have to worry. I was always informed of any issue.

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely words. It was a pleasure looking after your Aunty and we are always here for you and your family. The Saxon Family


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Review from B D (Wife of Client) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care have provided carers for my husband since April 2019. I cannot speak too highly of the agency. All the carers are very efficient and show great kindness to both of us. They have never let us down and appointments have always been kept. The office staff have always dealt with any problems
that have arisen with great efficiency and understanding. I would recommend, and have done so, them highly to anyone who needs their services.

Reply from Anne Walsh at Saxon Care (Chippenham)

Thank you very much for your kind words and comments and for being so welcoming when we do the visits, it is a pleasure for us all, Anne.


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Review from N G (Son of Client) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first meeting with Saxon Care was at Mum's assessment at the nursing home prior to Mum's return home (I was like a duck out of water), but the staff from Saxon Care put me at ease by talking through Mum's requirements for returning home. On Mum's return home the carers treated Mum with the utmost
care and dignity during this period during Mum's last few days at home prior to returning to hospital. The carers went above and beyond to look after Mum, nothing was too much trouble. We received great support from all office staff. (Due to Mum's health she will be going into a nursing home.)

Reply from Rebecca Bunting, Marketing & Recruitment at Saxon Care (Chippenham)

Thank you kindly for your lovely words. It was our pleasure looking after your mum and we thank you for your trust in us. We are always here for you for any help and advice. The Saxon Family


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Review from Lindi T (Daughter of Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care provided outstanding care to my father during the last few months of his life at his home. The care, compassion and empathy shown, not only to my father but to our whole family, was outstanding and above excellent. The high standard and professional level of care afforded us was way above
what I have seen before and was maintained throughout my father's care. Saxon were also excellent in communicating with the GP's and Nurses to ensure all my father's needs were addressed.

Reply from Evan Webster at Saxon Care (Chippenham)

It makes me very proud to read these lovely words, thank you for taking the time to write them, I'll ensure that they are relayed to all of the team. It was without a doubt a pleasure and honour to be able to offer help to your father and your family during a difficult time. I wish you all the very best for the future.


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Review from W S (Niece of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been receiving home care from Saxon Care Solutions Ltd for over a year now. I live 3 hours away so when my auntie; who is an independent woman, needed some help her GP, care coordinators contacted Sazon Care Solutions. The dignity and compassion that the whole team have shown is above
excellent. They talk, listen and do not take control of what my auntie's wishes are. The amount of visits and what can be done to help are always the most important. Visits can be changed with my aunties needs. Saxon Care are there for me too. if I have any concerns it is so reassuring having someone I can contact. Thank you so much for being there for both of us.

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Review from Stacey F (Client) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a user of Saxon Care for almost 4 years. Staff are always on time and are extremely caring. Very efficient. I highly recommend Saxon Care.

Reply from Stuart Webster at Saxon Care (Chippenham)

Dear Stacey. Thank you so much for the feedback. It is always nice to know that our customers are happy with the service. Amanda


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Review from J S (Wife of Client) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very satisfied with all the carers coming to the house. Always polite and helpful.

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Review from C H (Daughter of Client) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxon Care helped care for my father in the final years of his life, visiting him four times a day in his final months. He found all the staff very friendly and helpful – he enjoyed their visits and really appreciated their thoughtful care. They are an excellent team – caring, conscientious, respectful
and professional – and we found them very supportive to us as a family too. We would thoroughly recommend them to others.

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Review from Janet H (Wife of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to take this opportunity, on behalf of my husband, to thank all the carers, most sincerely, that have been involved with my husband since November 2018. I'm sure that their help was invaluable in his recovery and we hope he will be walking on his own again soon.
Thank you also to the
staff in the offices at Saxon Care - always approachable and helpful.

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Review from A B (Wife of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been on dialysis for a number of years. Over the last 8 months, he became increasingly frail. The staff of Saxon Care have been excellent. They cared for him with great skill and courtesy. He enjoyed their conversation and interest in his life. Every time without fail they asked if I
was alright and could manage. Although he has now passed away until the end they did everything they could to make his life as good as possible. I have missed them since.

Reply from Amanda Barnes at Saxon Care (Chippenham)

Dear Angela,
Thank you for the kind words. It was a privilege and a pleasure visiting yourselves over this period. We will pass your sentiments over to all the team. Again thank you. Amanda.


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Review from J J (Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find most of the care workers very good, most are punctual, clean, tidy, pleasant and friendly. What more can I ask for?

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Saxon Care (Chippenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Saxon Care (Chippenham) is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saxon Care (Chippenham) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

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Debbie Kesby

Job Title: Registered Manager

Joined: 2023

Debbie Kesby is the Registered Manager for all three of our Wiltshire offices across Saxon Care.


No image found

Anne Walsh

Job Title: Care Manager

Joined: 2015

Anne Walsh is the Care Manager at our Chippenham office.


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