Saxon Care (Chippenham)

Saxon Court, 21 Gladstone Road, Chippenham SN15 3BW
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9.8 59 Reviews
  • Saxon Care (Chippenham), Chippenham
Saxon Care is a versatile home care agency that offers a wide range of domiciliary support to Wiltshire communities, committed to quality care, on-going assessment and the continual improvement of services.

The agency focuses on in-depth staff training in order to keep standards high, while care workers are supported in their goals with innovative care technology, such as electronic call monitoring.

Independence and quality of life are at the centre of all decisions taken. Together with care for older people the team specialise in support for adults with mental health and physical disabilities, dementia, Huntingdon's, motor neurone disease and terminal illness.

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Care Provided by Saxon Care (Chippenham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Debbie Kesby (Manager)

Funding & Fees Guide for Saxon Care (Chippenham)

  • Prices

  • From £34 per hour


  • At Saxon Care, we work with both local authority-funded and self-funding clients, as well as a number of other commissioning groups such as the NHS. Our care fees are calculated on a per-hour basis.


    If you prefer to self-fund your care, we have transparent and competitive pricing options available. Our goal is to provide exceptional care without compromising on quality.


    Saxon Care is proud to work with local authorities to provide funded care options. We understand the processes involved and can guide you through the necessary steps to secure the support you need.


    For fees please feel free to call or email

Saxon Care (Chippenham) Reviews (59)

Total of 59, showing 41-59
9.8

Saxon Care (Chippenham) has a Review Score of 9.8 (9.821) out of 10, based on 16 reviews in the last 2 years. Over all time Saxon Care (Chippenham) has 59 reviews.

Overall Experience

  • 48
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Date Published

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Review from L P (Daughter of Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care is exceptional.

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Review from M G (Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A telephone call to request the service of one of the agent's staff has always been treated with courtesy and consideration as well as in some cases immediately - or short notice help. The help given by the staff was very helpful and friendly, not merely courteous. Despite working to a restricted timetable,
the task and help given was never rushed or the client made to feel they were on a restricted/time controlled plan.

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Review from Richard L (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our main carer is super, very kind, thoughtful and efficient; ready to do all we ask, always with a smile. She keeps us cheerful in difficult circumstances. The assistant carers are all perfectly adequate, but she is the one who makes the care entirely reasonable. We never imagined to find carers could
be this good.

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Review from Celia Judith K (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received very good care from Saxon Care with regard to assisting my washing, dressing and getting up in the morning.

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Review from Daniel C (Son of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are worthy of particular praise. Nearly always friendly, understanding and working hard to meet my mother's needs.
During the period of her final illness and death, they were outstanding, respectful and genuinely upset. Going the extra mile on many occasions.
Also made appropriate safeguarding.
Only criticism, poor communication from the office if the carers were delayed or not able to attend.

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Review from C M (Daughter of Client) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from Saxon Care is well carried out. Dad is helped to wash and dress early every morning - bath one morning a week. Any problems are sorted by a phone call to the office. Carers are on time, courteous, professional and caring. Any concerns about his health are noted in his care folder. Dad
is prone to chest infections and I am always phoned by the carer if they feel he is unwell in this way, so I can sort antibiotics etc.

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Review from A L (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed Saxon Care carers since April 2014. I live on my own and have found them friendly and very efficient and most willing to help.
They assist with washing, preparing an evening meal, the laundry and ironing.

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Review from William G (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been caring for my wife for over 10years. What I can't do is bring the joy, happiness and laughter the carers bring to our home. We look forward to their visits, they are well disciplined, smart, caring and professional. One problem they have is arriving together, often caused because of traffic
conditions.

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Review from P R (Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Saxon Care, they are on time for visits and on only one occasion as I can remember being late.
But this did not affect me as they phoned to say they were behind schedule so I was not waiting and wondering. They are caring and respect my views and requests. Everything is left clean
and tidy on leaving. They are gentle and kind to me.

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Review from E P (Wife of Client) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been excellent for my husband who has Motor Neurone Disease.

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Review from M G M (Client) assisted by family/friend published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. Carers very professional.

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Review from Michael B (Client) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Very caring and efficient.

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Review from Michael B (Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are friendly, considerate and punctual.
I look forward to seeing them each day and count them as friends.
They carry out their tasks efficiently and always ask what more they can do for me.

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Review from Peter B (Son of Client) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's dementia is slowly getting worse and I find that Saxon Care staff generally address growing needs before I have a chance to mention them. Mum enjoys their daily visits and they are a great help in supporting her independence. Saxon Care team are experienced and dedicated. I would recommend
them to anyone with similar needs without hesitation.

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Review from R G (Client) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timing on all calls can be a problem. I have an early call 7.30 am. Carers are always very cheerful, handle me very carefully, all my personal needs are done very respectfully, bathroom left how I like it to be, also the bedroom, so all needs met here, I am ready for the day. I have a lunch call, then
later an evening call. At times lunch calls can be difficult, this is due to staffing i.e. younger members, or foreign, as I am a lady who does not want, a frozen meal out of the freezer then straight to microwave, so I will have something that needs to be prepared and served. This on a few occasions has caused my eyebrows to be raised, questioning what is this on my plate, take it away, start again, this time ask me. I will help you. This raises questions, one wonders about kitchen cleanliness. Have they (certain carers) ever been taught I ask myself! there are problems here. Night time calls, staff varying here. I am a lady who does not like to be rushed. You should not feel carer is here just to get you into bed, say goodnight and be gone. This does happen at times. But here, company named is caring, does recognise to go that little way further, cares for the welfare of client and staff comes first. This continues to make a well run company and long may this continue.

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Review from Julie I (Wife of Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimers. Early in his disease it became apparent that he could no longer be left alone. I tried a number of agencies but was frequently let down, once quite badly. On a recommendation I tried Saxon Care and never looked back. Their unique check in system (it was at the time) made me
rest easy that the carer would be here at the appointed time or someone would be chasing. Not to mention the fact that every single carer was wonderful!

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Review from G W (Daughter of Client) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff and management are very friendly and helpful. Staff are brilliant, just a shame they have to be so rushed as travel timed does not seem realistic for them to get from client to client. I would have no hesitation in recommending Saxon Care.

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Review from Michael A (Son of Client) published on 19 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Dad, always used to looking after himself, was finding it increasingly difficult to cope at home. The carers from Saxoncare were wonderful; he wasn't always an easy person to look after but they stuck with it. It is the little acts of kindness that make such a big difference; it was obvious that
for some of the young carers in particular this was more than just a job - they really cared about the person they were looking after and it was very touching for us to see how fond they became of our Dad. The management was extremely supportive and understanding; we really couldn't have asked for more from them. We were all very grateful for the help we received and I would definitely recommend Saxoncare to others.

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Review from Nick B (Son of Client) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Saxon Care excellent. They gave our Father the care and support he needed at home as well as supporting the family.
A big thank you to all the team at Saxon for your professional approach to Dad.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Saxon Care (Chippenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Saxon Care (Chippenham) is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saxon Care (Chippenham) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

No image found

Debbie Kesby

Job Title: Registered Manager

Joined: 2023

Debbie Kesby is the Registered Manager for all three of our Wiltshire offices across Saxon Care.


No image found

Anne Walsh

Job Title: Care Manager

Joined: 2015

Anne Walsh is the Care Manager at our Chippenham office.


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