Bridgewater Home Care (Wigan)

1 Beecham Court, Smithy Brook Road, Wigan WN3 6PR
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Top 20 award
10 39 Reviews
  • Bridgewater Home Care (Wigan), Wigan
Bridgewater Home Care combines personal experience, cutting-edge technologies and unparalleled expertise to support people across Wigan in their own homes.

Each member of the team prides themselves on the quality of care provided and many have shared the same experience with their own loved ones. Because of this, their carers take the role of a friend, not just as a carer.

Bridgewater Home Care believes that everyone should have access to high quality care and support in the comfort of their own home in order to improve quality of life and enhance independence. A leading provider of non-medical, relationship focussed, care at home for vulnerable adults, Bridgewater Home Care prides itself on the exceptional quality of their care and their highly skilled team in Wigan.   

Their services include:   

• Companionship   
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!

Bridgewater Home Care is built on the understanding that searching for the right care for a loved one can be a challenging time for the whole family. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service. At Bridgewater Home Care they have a dedicated team of professionals to support and guide you through your journey with them who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.   

The Bridgewater Home Care ethos is built on achieving the highest standards at all times, starting with the individual. The team in Wigan fully share these values and get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support.

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Care Provided by Bridgewater Home Care (Wigan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shaneil Gaskell (Care Manager)

Funding & Fees Guide for Bridgewater Home Care (Wigan)

  • Prices

  • £25.00 - £30.00 per hour

  • Price is dependant on service provided

Bridgewater Home Care (Wigan) Reviews (39)

Total of 39, showing 1-20
10

Bridgewater Home Care (Wigan) has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years. Over all time Bridgewater Home Care (Wigan) has 39 reviews.

Overall Experience

  • 35
  • 4
  • 0
  • 0
  • 0

Date Published

39
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7
14
25

Review from Susan M (Wife of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always come on time, very nice staff. My husband is very happy with the staff that come and like the conversations they have. Grateful for the support that enables me to go out. Just would like the care in a morning to get him up as all the staff is very organised and my husband would be happy with
that. So that we can change over to Bridgewater Home Care for all his care.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you so much for this lovely review. It truly is a pleasure to support your husband and provide you with the time you need to have the break for some respite. Our care specialists always look to engage and connect with our clients, and I am so pleased that the care your husband is receiving provides the companionship and social support he needs. We will look forward to working with you more in the future. Thank you again for your valuable feedback and for choosing Bridgewater Home Care.


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Review from Eileen G (Daughter of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always ready to help straight away. Staff very pleasant and helpful. Mum happy with the company. Reliable when needed.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to complete this review. I will pass in this review to our team.


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Review from Leanne W (Granddaughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were friendly, professional and always available. We felt immediately at ease from the moment we met the Bridgewater Home Care staff and really appreciated the way they stepped so seamlessly into the crisis position we felt we were in. The care provided gave my grandad some lovely weeks
at home before he died just as he wished and we loved the fact he thought he had a cook and was able to eat the food he loved the way he liked it. We enjoyed and were comforted by the diary of visits we were able to read and loved that Grandad was making friends with your team of carers who always seemed to have time to chat whilst keeping his home shipshape and attending to his personal and health needs.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to complete this review, it was an absolute pleasure and honour to be able to provide your grandad with the care and support he needed and make his final weeks happy and full of feelings of care and contentment. The care specialists always go above and beyond, helping their clients feel at ease and making sure any specific needs are met.


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Review from May H (Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention I receive from carers is excellent. If I need to contact the office staff they are very helpful and obliging. Any one of the carers goes beyond the call of duty and nothing you ask for is too much trouble.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this lovely review, I will pass on these kind comments to your staff team. Thank you for placing your trust in Bridgewater Home Care.


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Review from Olive J (Relative of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, no problems with anything.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave a review for Bridgewater Home Care.


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Review from A B (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Home Care has been supporting my mum for approximately eighteen months, we have found them to be a reliable care provider.
Being able to see the rota in advance is reassuring and gives us confidence in the service as you know who is going to call. They keep to a regular team of carers and
this has enabled good and trusted relationships to build. They will try to introduce someone new with a regular team member which is really good practice from Bridgewater.
Due to my mum's complex health needs, they are adaptable in how she is supported and will assess each day as it comes. Always showing dignity, respect and continue to promote her independence.
They offer a person-centered approach, the management team are always approachable and I feel that they listen and always act upon our discussions.
We will discuss changes in the rota on both sides if needed and work together to reach a compromise.
Please continue to be you Bridgewater Home Care (Wigan).

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this wonderful review, we strive to ensure communication is effective with any changes and we are incredibly proud of our care specialist. We appreciate your kind words and we will ensure this is passed on to your team.


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Review from John B (Husband of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the help of Bridgewater Home Care, in June I was able to go on my army reunion, it was really great to catch up with all of my old army friends. We met up in Morcombe and attended the army parade on the Saturday. On the Thursday, when we first met up, we all watched the England game and we all
had a good laugh. The hotel we stayed at gave us all a discount as we use the same hotel every year. Without the help of Bridgewater Home Care and the carers looking after my wife 24/7, this trip would never have happened. It is always nice to have a break and a rest from caring, without my carers I would struggle to see my friend's once a year.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking you time to leave this wonderful review, it is lovely to hear the feedback for your team and I will pass on your comment to them, we are happy to accommodate support with respite care and will always change the hours when needed.


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Review from H C (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one we have been absolutely delighted with the service provided by the carers and staff at Bridgewater. The ladies who come to look after my father are all so kind and genuinely care for him, nothing is too much trouble. They are very patient and always treat him with the utmost dignity. We
really couldn't be happier!

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your kind words, we are delighted you find our staff kind and patient, I will pass on these comments to your staff team and thank you for putting your trust in Bridgewater Home Care.


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Review from Janet H (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Home Care have taken the very best care of my mum (and my dad before her) for over six years. They helped Mum live independently in her own home with kindness and the utmost caring professionalism. Bridgewater always put my mum's needs at the forefront of everything. Their support, kindness
and knowledge of what mum needed and wanted was exemplary. Each and every carer was her friend. The office staff were always amazingly responsive, calm and efficient. I cannot recommend them highly enough.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this wonderful review, person-centred care is something we always strive for and I will ensure these kind words are passed to your mum's team, thank you for putting your trust in Bridgewater Home Care.


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Review from Paul B (Son of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Bridgewater Home Care for two nights per week for approximately eighteen months. They cared for my dad during the night, changing incontinence pads, applying creams prescribed from chemist and ensuring he was comfortable and settled in bed. Carers were always on time and always keen to know how
Dad had been. Staff were very professional at all times. Gave good handovers regarding Dad's condition and providing any medical advice I could discuss with GP. Staff treated Dad with respect and care. I always felt Dad was in safe hands.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for leaving this lovely review, it was a pleasure to provide the support for your dad and the respite for you, we are pleased to see he has settled so well and our staff team are thankful for the update.


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Review from Jean B (Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service provided. The carer is efficient and friendly and also the replacement.
No complaints so far.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your 5* review, your feedback is greatly appreciated, I will pass this review on to your staff team.


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Review from Margaret K (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bridgewater for many years, on and off. I can ring at short notice, and the office staff are always welcoming and send the carers who are polite, friendly and good at their jobs.
Overall, this is the best care agency I have ever used, and I have used it a lot.
Very glad to be back
with them.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to complete this wonderful review; I will pass on your lovely words to your staff team, and thank you for putting your trust in Bridgewater Home Care to use our service again.


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Review from Mary T (Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with attitude of care staff and continuity of care. Positive experience overall.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to complete our review; continuity of care is very important to us and our clients. Thank you for putting your trust in Bridgewater Home Care.


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Review from Elaine F (Daughter of Client) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are on time and extremely respectful. I know in advance who is coming and at what time. The office staff will ring me if there's any changes to the published schedule - I find this very useful and helpful to Mum. I can recommend Bridgewater for all care for clients with dementia.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this lovely review, we strive to ensure communication is effective and timely with any changes and we are incredibly proud of our care specialist and the support provided to our clients. We appreciate your kind words and we will ensure this is passed onto your team who adore supporting your mum.


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Review from Alison M (Stepdaughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care providers are excellent. If there are any problems, they ring immediately to inform me and likewise, if I have any concerns, they respond to them as soon as feasibly possible.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your wonderful review. I will pass on your kind words to the team.


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Review from Barbara O (Wife of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the time that the staff care for my husband, they are engaging, professional and helpful.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for lovely review and your kind words, I will pass this on to your staff team.


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Review from Cathyrn H (Daughter of Client) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to Bridgewater, I was put at ease. All needs were met and nothing too much trouble. From management to carers, if I needed help or extra visits, they tried their utmost to assist. Having 94 and 95-year-old parents, I did worry about them accepting help, but the staff who were
sent to them, put them at ease and was very respectful of their age and needs. It was the hardest phone call I made, asking for help, but the best thing I have done. Thank you.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for this amazing review. I will pass on your kind words to your staff team. We will aways help and change the level of support as your needs change. Thank you for your kind words.


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Review from Sharon W (Daughter of Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater carers, management and all staff have been excellent, friendly, caring and very compassionate. They care about Mum as they would with their own family members. All have been very approachable, they arrive on time and always keep us updated with any changes.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking your time to complete this lovely review. I will pass on your kind words to your staff team, thank you, Sharon.


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Review from Barbara J (Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the quality of care. Timing was very good and reliable. The carers were always pleasant and helpful and willing to carry out anything to help. I wouldn't hesitate to have your service again. I feel I have had a little holiday as well as my daughter by having such good company as
the carers.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this lovely review. We were happy to assist with the holiday cover you requested, giving peace of mind to you and your daughter.
I will pass on this feedback to the staff who helped you feel you had a holiday, thank you.


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Review from Thomas R (Husband of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with Bridgewater for over 12 months and during this time she has been very satisfied with the care, she has received.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave a kind review, our company ethos is to go above and beyond, and this shows in the standard of support each of the care specialists delivers. I will pass on your comments to your care team.


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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Bridgewater Home Care (Wigan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Bridgewater Home Care (Wigan) is calculated as follows: ( (81 Excellents x 5) + (2 Goods x 4) ) ÷ 83 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Wigan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Meet the Team (7)

Shaneil

Shaneil Gaskell

Job Title: Registered Manager

Joined: 2019

I joined Bridgewater Home Care in 2019 as a Care Coordinator.
I have worked within the care sector for over 11 years, starting as a carer. Over the years I have gained experience along the way and progressed as I learned the different roles.


I am the Registered Manager for Bridgewater Home Care Wigan, with a focus on providing high quality, person-centred care to all.


Jen

Jen Mills

Job Title: Care Coordinator

Joined: 2019

Jen has been part of the Bridgewater Family for many years, beginning as a Care Specialist, working up to Senior Care Specialist, and is now part of our office team as our Care Coordinator.


Kiera

Kiera Gaskell

Job Title: Care Administrator

Joined: 2020

Kiera initially joined the Bridgewater Family as a Care Apprentice, and is now part of our Care Administration team in Wigan - an invaluable member of our team!


Charlotte

Charlotte Griffin

Job Title: Quality and Compliance Auditor

Joined: 2024

Charlotte joined the Bridgewater Home Care team in 2024, as their Quality and Compliance Auditor.


Maxine

Maxine Shacklady

Job Title: Recruitment and Training Manager

Joined: 2014

I've been with Bridgewater Home Care for over 10 years now, and I look after the Recruitment and Training for Bridgewater Home Care Wigan.


Phil

Phil Eckersley

Job Title: Managing Director

Joined: 2010

As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home care service for vulnerable adults in the area, that treated people with dignity and worked around what they wanted as well as their immediate needs.


We are here to change the way in which care is provided and make a real positive impact on the quality of life of local people in the area.


I am extremely happy and appreciative that I have the opportunity to work in the local community, meeting some fantastic people and helping vulnerable adults in the community to maintain their independence with personalised and holistic care in their own homes.


We have a great team of enthusiastic, compassionate and nurturing Care Specialists who encourage, stimulate and assist our clients with an array of varied activities, from companionship and home help to personal care and live-in care.


You can feel confident that will be supported by our friendly and professional team throughout your journey – we are always here to help.


Olivia

Olivia Crawford

Job Title: Marketing Manager

Joined: 2020

I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.


Frequently Asked Questions about Bridgewater Home Care (Wigan)

What Type of Services does Bridgewater Home Care (Wigan) offer?

Bridgewater Home Care (Wigan) offers Home Care.

How many Carers does Bridgewater Home Care (Wigan) employ?

Bridgewater Home Care (Wigan) employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Home Care (Wigan) to verify any information. View our terms and conditions. Bridgewater Home Care (Wigan) has a Platinum Service – more info.