Bridgewater Home Care (Wigan)

1 Beecham Court, Smithy Brook Road, Wigan WN3 6PR
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Top 20 award
10 39 Reviews
  • Bridgewater Home Care (Wigan), Wigan
Bridgewater Home Care combines personal experience, cutting-edge technologies and unparalleled expertise to support people across Wigan in their own homes.

Each member of the team prides themselves on the quality of care provided and many have shared the same experience with their own loved ones. Because of this, their carers take the role of a friend, not just as a carer.

Bridgewater Home Care believes that everyone should have access to high quality care and support in the comfort of their own home in order to improve quality of life and enhance independence. A leading provider of non-medical, relationship focussed, care at home for vulnerable adults, Bridgewater Home Care prides itself on the exceptional quality of their care and their highly skilled team in Wigan.   

Their services include:   

• Companionship   
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!

Bridgewater Home Care is built on the understanding that searching for the right care for a loved one can be a challenging time for the whole family. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service. At Bridgewater Home Care they have a dedicated team of professionals to support and guide you through your journey with them who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.   

The Bridgewater Home Care ethos is built on achieving the highest standards at all times, starting with the individual. The team in Wigan fully share these values and get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support.

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Care Provided by Bridgewater Home Care (Wigan)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shaneil Gaskell (Care Manager)

Funding & Fees Guide for Bridgewater Home Care (Wigan)

  • Prices

  • £25.00 - £30.00 per hour

  • Price is dependant on service provided

Bridgewater Home Care (Wigan) Reviews (39)

Total of 39, showing 21-39
10

Bridgewater Home Care (Wigan) has a Review Score of 10 (9.976) out of 10, based on 14 reviews in the last 2 years. Over all time Bridgewater Home Care (Wigan) has 39 reviews.

Overall Experience

  • 35
  • 4
  • 0
  • 0
  • 0

Date Published

39
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7
14
25

Review from A P (Daughter of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the carers allocated to help to care for Dad are genuinely caring/thoughful people. They listen to what Dad and us have to say. Dad is most comfortable around them, which is very important to us. They are friendly and eager to help and assist Dad in his caring needs. We are very appreciative
of the care they give and support to us as a family. We trust them to care for Dad at times during the evening when we need to rest.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to leave this lovely review; I will pass on your wonderful comments to your staff team. Bridgewater Home Care's ethos is to go above and beyond for the clients.


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Review from Denise G (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been happy with the care provided by Bridgewater. All the carers are so helpful and supportive. We had no hesitation in recommending them to my two elderly aunts when they needed urgent care.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for this lovely review, it really is a pleasure to help support your family for over three years. I will pass on your kind comments to your staff team and those who care for your aunts too.


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Review from G L (Cousin of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care has been attending for over 2 months and we are more than happy with their care. All carers are polite, caring, and always aware of needs. In fact, without Bridgewater, he would not be able to stay at home. I don't know what we would do without them.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking your time to leave this kind review, I will pass on your lovely words to your staff team, thank you for putting your trust in Bridgewater home Care.


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Review from M M (Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful. Good time keeping and treat me with dignity and respect. We have a good team of carers. A brilliant care agency.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking your time to leave this kind and positive review, your feedback is appreciated and I will pass on your comments to your staff team.


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Review from P A (Son of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, reliable and caring service in all respects.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your lovely review and your kind words, the care specialist speak very highly of your mother, I will pass on your comments to your team.


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Review from P P (Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers attend to all my needs. They will do whatever I ask of them however personal. I look forward to their visits and talking to them and enjoy the breakfasts and evening meals they prepare.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for taking the time to complete this lovely review, I will pass on your kind words to your staff team. All our staff team aim to go above and beyond, thank you.


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Review from S W (Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy every moment with the girls. I personally call them 'friends' rather than carers! They do that as well.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you so much for taking the time to write such a kind and positive review for us. It's very much appreciated. Your care specialists love seeing you too and look forward to being a part of your life.


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Review from J S (Brother of Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bridgewater Home Care have been able to provide an excellent care package with the right people to care for my brother. We have a dedicated team who go above and beyond to ensure the best care and support.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you so much for your review, J S, it is much appreciated. It is a pleasure to assist your brother over 15 months. His care specialist team are so happy to be able to provide the care and support to him and help make a difference in his life, I will pass on your kind words.


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Review from S C (Daughter of Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular carers, always on time. Concerns listed to (not many concerns though). Regular reviews. Pleasant and attentive staff.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your kind review, all our staff team aim to be above and beyond. All our clients are reviewed on a regular basis. I will pass on your kind words to your staff team.


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Review from S B (Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable and very supportive. I know my mum is safe, and if anything happens, Bridgewater Home Care will deal with this straight away. I feel I can trust Bridgewater Home Care.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your kind response; I will pass on your review to your staff team. Thank you for putting your trust in Bridgewater Home Care.


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Review from Alan S (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is good and reliable and the staff are kind and helpful. I would recommend them to anyone who needs good care.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for this kind review, I will pass it on to your staff team.


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Review from J C (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is great. I am sleeping at night knowing my husband is in the best of care and think the carers are lovely ladies, they are ever so kind and would recommend them. I thank Bridgewater Home Care for what you have done for us, it's well appreciated. Thank you again.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for completing this wonderful review; I will pass on your kind comments to your staff team. Thank you for putting your trust in Bridgewater Home Care.


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Review from C O (Daughter of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who come to see Mum are brilliant, and the care they give her is amazing. Also, they care about the whole family, especially if you're the main carer. Can't recommend them enough.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you so much for this excellent review, your feedback is greatly appreciated. I will pass on your kind comments to your staff team.


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Review from B H (Husband of Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used various care companies in the past with unsatisfactory results. However, Bridgewater meets our satisfaction and all our requirements, 100%.

Reply from Shaneil Gaskell, Care Manager at Bridgewater Home Care (Wigan)

Thank you for your excellent review and for putting your trust in us, we will continue to provide an outstanding service to you and i will pass on your comments to your staff team.


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Review from I M (Son of Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff that visit are kind and friendly.

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Review from J P (Client) assisted by family/friend published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having gone from having no care to having carers twice a day we were afraid of the intrusion to family life. Now we feel the carers are a part of our family. They are always very pleasant and professional and I feel the care they provide is always person-centred and I have never been made to feel embarrassed
about anything which could so easily have been the situation.

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Wigan)

We are very grateful for your very kind review of our care. Thank you for putting your trust in us. We aim to treat our customers like they are members of our own family and it sounds like we are achieving this, which makes us so proud. Warmest regards and best wishes.


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Review from C S (Husband of Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and has almost completely shut down. She can't talk, walk, write or watch TV, etc. However, the ladies that attend to her everyday needs are kind, understanding, very caring, and are excellent. Nothing is too much trouble for them when looking after my wife. They treat her the
same way that my daughter does. They are excellent. The office staff are always obliging and will organise anything they can do to assist and help both my wife and myself. I cannot praise them all too much. 'If it can be done, it will be done'.

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Review from Nigel S (Son of Client) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was diagnosed with mixed dementia last year. He is physically well, however following a holiday I discovered that he had sometimes forgotten to eat. Bridgewater Home Care came to my rescue and now visit him twice daily to ensure he has eaten and all is well. Nothing is too much trouble for
them, he sees the same girls every day and now we consider them friends. The office staff are great, so polite and accommodating. I can't recommend Bridgewater enough, they all really do care!

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Review from Margaret W (Daughter of Client) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and go above and beyond their job to ensure mum has all she needs.

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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Bridgewater Home Care (Wigan) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Bridgewater Home Care (Wigan) is calculated as follows: ( (81 Excellents x 5) + (2 Goods x 4) ) ÷ 83 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Wigan) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (7)

Shaneil

Shaneil Gaskell

Job Title: Registered Manager

Joined: 2019

I joined Bridgewater Home Care in 2019 as a Care Coordinator.
I have worked within the care sector for over 11 years, starting as a carer. Over the years I have gained experience along the way and progressed as I learned the different roles.


I am the Registered Manager for Bridgewater Home Care Wigan, with a focus on providing high quality, person-centred care to all.


Jen

Jen Mills

Job Title: Care Coordinator

Joined: 2019

Jen has been part of the Bridgewater Family for many years, beginning as a Care Specialist, working up to Senior Care Specialist, and is now part of our office team as our Care Coordinator.


Kiera

Kiera Gaskell

Job Title: Care Administrator

Joined: 2020

Kiera initially joined the Bridgewater Family as a Care Apprentice, and is now part of our Care Administration team in Wigan - an invaluable member of our team!


Charlotte

Charlotte Griffin

Job Title: Quality and Compliance Auditor

Joined: 2024

Charlotte joined the Bridgewater Home Care team in 2024, as their Quality and Compliance Auditor.


Maxine

Maxine Shacklady

Job Title: Recruitment and Training Manager

Joined: 2014

I've been with Bridgewater Home Care for over 10 years now, and I look after the Recruitment and Training for Bridgewater Home Care Wigan.


Phil

Phil Eckersley

Job Title: Managing Director

Joined: 2010

As a family, we established Bridgewater Home Care because of our own personal experiences of care. We saw a real need for a quality, private home care service for vulnerable adults in the area, that treated people with dignity and worked around what they wanted as well as their immediate needs.


We are here to change the way in which care is provided and make a real positive impact on the quality of life of local people in the area.


I am extremely happy and appreciative that I have the opportunity to work in the local community, meeting some fantastic people and helping vulnerable adults in the community to maintain their independence with personalised and holistic care in their own homes.


We have a great team of enthusiastic, compassionate and nurturing Care Specialists who encourage, stimulate and assist our clients with an array of varied activities, from companionship and home help to personal care and live-in care.


You can feel confident that will be supported by our friendly and professional team throughout your journey – we are always here to help.


Olivia

Olivia Crawford

Job Title: Marketing Manager

Joined: 2020

I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.


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