Mayfair Homecare - Wycombe

Unit 7 Pilot Trading Estate, West Wycombe Road, High Wycombe HP12 3AH
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2.2 3 Reviews
  • Mayfair Homecare - Wycombe, High Wycombe
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Care Provided by Mayfair Homecare - Wycombe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Naina Nair (Manager)
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Mayfair Homecare - Wycombe Reviews (3)

2.2

Mayfair Homecare - Wycombe has a Review Score of 2.2 (2.167) out of 10, based on 1 reviews in the last 2 years. Over all time Mayfair Homecare - Wycombe has 3 reviews.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 3

Date Published

3
0
0
1
2

Review from Debbie W (Sister of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Warning, do not use this company.
Ever since my sister got moved to this company the office side of things has gone downhill! They don't appear to care about the client as long as they get paid.
My sister used to get a weekly schedule sent to her via e-mail to stop her being anxious and worrying as
to who or when her carer would be and what time. Have phoned the office on several occasions about this. The excuse is they have too many clients to cater for this. Not every client is asking for a schedule!
As of today, 12/9/2023, the carer has just turned up, at 19.30, when the time was supposed to be 18.40. Bed call is at 20.30, so where is the 3-4 hour interval for the medication she needs?
The carers themselves, which my sister had originally, are fantastic, so I cannot fault them themselves.
I have had to phone this company many times over mis-timings, not turning up at all and all the on-call people say is 'you'll have to phone the office in the morning'! The office does not return calls!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K W (Son of Client) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They come in and set the criteria and agree 45 minutes am, 30 minutes pm, by week 2 they only spend 10 minutes here and don't do what's in the criteria unless we ask them to bath my dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca F (Granddaughter of Client) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible carers......
My nan had Servacare for 3 days. They were totally useless.
In the 3 days not once did they turn up on time. They ignored my nan when they came in and picked her phone up and used it to log in.
One carer ignored me too. walked straight in the house whilst on her mobile picked
up my nans landline logged in and then preceeded togo into the kitchen whilst still on the phone speaking in another language on her mobile.
Another time the lady walked in & asked my nan if she would like a chicken sandwhich when my nan didnt even have chicken in the fridge.
The time that I was there the carer was in my nans home for about 7 minutes and wrote down that she had been there 15.


Stay away from these carers for your relatives they are useless.


When we reported them they didnt give a toss. All they care about is money. If you are paid for half an hour then stay there and talk to the person you are "caring" for..... Do not ignore them


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.2 (2.167)

Overview of Review Score

The Review Score of 2.2 (2.167) out of 10 for Mayfair Homecare - Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.167 for Mayfair Homecare - Wycombe is calculated as follows: ( (1 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Wycombe is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Mayfair Homecare - Wycombe

What Type of Services does Mayfair Homecare - Wycombe offer?

Mayfair Homecare - Wycombe offers Home Care.

How many Carers does Mayfair Homecare - Wycombe employ?

Mayfair Homecare - Wycombe employs 125 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Homecare - Wycombe to verify any information. View our terms and conditions. Mayfair Homecare - Wycombe has a Basic Service – more info.