Unicare Devon

145 Queen Street, Newton Abbot TQ12 2BN
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8.6 35 Reviews
  • Unicare Devon, Newton Abbot
Unicare Devon provide highly-trained care workers who respect the company's strong principles in delivering effective and personalised services.

The company is ideal for supporting independence, helping adults with care needs to remain in their own homes and active in their communities.

Clients can receive advice on a care package to best suit them, with a number of payment options available.

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Care Provided by Unicare Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • John Powell & Bridgette Williams
  • Person in charge
  • Linda Stickland (Manager)

Funding & Fees Guide for Unicare Devon

  • Prices

  • For a quotation of what your care may cost please call today to arrange a free consultation.

Unicare Devon Reviews (35)

Total of 35, showing 1-20
8.6

Unicare Devon has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Unicare Devon has 35 reviews.

Overall Experience

  • 30
  • 5
  • 0
  • 0
  • 0

Date Published

35
0
3
3
32

Review from Christine P (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Unicare team have enabled my mum to be able to stay in her home. Most are supportive and caring. Alongside the 'jobs' they undertake for her they encourage her to look after herself and their companionship is invaluable.
Unicare endeavours to meet Mum's wishes as well as her needs.
I can't recommend
them enough.

Reply from john powell, Manager at Unicare Devon

Thank you so much for taking the time to write this lovely review, we know our team loves looking after Mum and we will ensure they see what you've written. Keep well.


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Review from Neal M (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being 3 hours away from my 87-year-old mother with Alzheimer’s was tough. But Unicare were amazing. Loads of communication, help, guidance setting care up. Amazing, friendly, caring, professional staff both carers and in the office, that were happy to go the extra mile. Mum was definitely in safe hands
and I had nothing to worry about. Care ended when I moved my mother to a care home down the road from me but if she was still in Devon, Unicare would get my business to look after my mum. Thanks guys, you were amazing.

Reply from Sophie Scholz, Client Assessment Manager at Unicare Devon

Thank you for taking the time to leave such a lovely review. It was a true pleasure providing care and support to your mum during her time with us. We all grew very fond of her and miss her dearly. We were delighted to hear that she settled in well at the care home closer to yourself and it gives us great pleasure knowing she is happy and receiving excellent care. We wish your mum and family all the very best for the future and please do let her know we send our warmest regards.


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Review from Kate H (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team was wonderful, from the front-line carers to the office staff. A reassuring initial assessment, led to helping us with Dad's first experience with care at home, after an extended hospital stay. As my father is a widower, the balance of care, while encouraging independent living was delicate.
After a year, the team have helped Dad do just that. Lately, positively moving on, to his new Care Home. Their daily observations helped flag any issues and even prompted us to sensibly book in with the GP. It’s clear caregiving is as complex as it gets, as complex as people, their situation and conditions. We never expected perfection, but the team cares and that’s priceless. If you employ a team to care, expect little scheduling niggles, both ways, as Covid, flat tyres may crop up. But I can’t fault the overall care UniCare can provide enough and your loved ones, at such a vulnerable time. Thanks to all the team, you really have made a huge difference!

Reply from Sophie Scholz, Client Assessment Manager at Unicare Devon

Thank you for taking the time to leave such a kind and thoughtful review. We appreciate your kind words about our team. We are so pleased that we could help your father with his transition to home care after his hospital stay. We understand the delicate balance of providing care while encouraging independence. We are glad you mentioned the importance of daily observations. It's a crucial part of what we do and we're glad it helped flag potential issues and prompt a visit to the GP. You're absolutely right - caregiving can be complex, but our team's dedication truly makes a difference. We appreciate your understanding about minor scheduling hiccups. We do our best to be reliable, but sometimes life throws unexpected curveballs like car issues and illness. However, we're committed to providing the best possible care, especially during vulnerable times. Thank you again for your kind words, we wish you and your father all the best in his new care home.


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Review from Lorraine B (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that visit my dad have been lovely. No complaints at all. They visit 3 times
per day. The whole process from start to setting up his care package was really quick. A staff member visited dad to do an assessment, she was lovely. Unicare even rings me to see if everything is going well.

Reply from John Powell, Manager at Unicare Devon

Thank you so very much for taking the time give Unicare Devon this lovely review.


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Review from J O (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have really looked after Mum. Their expertise and attention to detail has been much appreciated by the whole family, as has their patience. Their visits have made a huge difference and they have worked very hard to meet Mum's needs. We can't thank them enough.

Reply from John Powell, Manager at Unicare Devon

We just want to say thank you so much for taking the time to review our company. We will send this on to all the team, as we know they appreciate the feedback,


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Review from Charlotte K (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unicare Devon provided care for my dad, who has now sadly passed away. Nothing was too much for the carers, they treated him with dignity at all times. They always had a smile on their faces and as a family, we felt very supported and cared for. Amazing team, thank you so much.

Reply from John Powell, Manager at Unicare Devon

Thank you so much for taking the time to give our company a review. I know our ladies and gents were very fond of Dad. Keep safe.


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Review from Anthony S (Son of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unicare staff were extremely attentive to my father when he was ill, all staff were very professional and friendly in their work with my father himself and all of the family. I have and will continue to recommend Unicare to people I know that need extra support with a family member.

Reply from John Powell, Manager at Unicare Devon

Thank you so very much for your kind words. I'll pass this feedback on to the staff team. Keep safe.


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Review from A M (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are four here in the infirmary and a full team of six carers who provide excellent coverage for us. Of those four, two have more full-time coverage and two well looked after.

Reply from John Powell, Manager at Unicare Devon

Thank you so very much for taking the time to review our services. We are so pleased you feel well looked after. Keep safe, John.


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Review from M F (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for everything the carers do for me; they are so kind and helpful. As I said, I would recommend them to all my friends if they need help. Thank you all very much; you do a wonderful job.

Reply from john powell, Manager at Unicare Devon

Thank you so much for your kind words and taking the time to send in a review for our team and company.


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Review from Gabriel A (Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the nature of things, one hasn't experienced other care providers. One can, however, say that one is thoroughly satisfied with the care provided. It is conducted courteously and efficiently. The staff all seem to be trained to tackle all my needs, which may not be all that exceptional.

Reply from john powell, Manager at Unicare Devon

Thank you very much for taking the time to review our service.


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Review from Dominic M (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very blessed to have the excellent care provided by the fab team. Many, many thank yous.

Reply from John Powell, Manager at Unicare Devon

Thank you so very much for taking a moment to review our carers and management at Unicare Devon. Keep safe.


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Review from Peter C (Client) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team has been excellent in all respects. I have no hesitation in recommending Unicare.

Reply from John Powell, Manager at Unicare Devon

It's really lovely to open my email and find such a kind, positive review. Thank you so much.
Keep safe.


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Review from Janette O (Niece of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service provided by Unicare Newton Abbot to my 100-year-old uncle. Care was invariably good and above the standard of most other agencies. A few issues with time-keeping, usually over the weekend, but I think this is common to most agencies who have difficulty providing cover then. Would
definitely recommend them to others and would use them again if needed, for a relative.

Reply from John Powell, Manager at Unicare Devon

What a lovely and fair review. Thank you so much for taking the time out of your day to share this.


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Review from Daniel S (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the professional standard of care to our old and infirm monks from all the Unicare team. Nothing is too much trouble. The Unicare Devon team have a good, professional, working relationship with all the monastic community.

Reply from John Powell, Manager at Unicare Devon

Thank you so very much for these kind words about Unicare Devon, its an honour for our team to work and care for such lovely people. Keep safe, John.


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Review from J B (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Unicare Devon for over five years and I am so very happy with my care. The staff are so very kind and helpful and look after me very well. I am 95 years old so pleased to still be in my own home.

Reply from John Powell, Manager at Unicare Devon

I have to say we just love having you as a part of the Unicare Devon family. I look forward to popping up to see you when Covid 19 calms down. Tea and biscuits are a must and thank you for taking the time to do this review.


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Review from C T (Daughter of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been invaluable. Support workers have shown Mum kindness, dignity and professional healthcare and support. Each worker brings something different when they visit, fun, singing, chat, empathy and kindness, making each visit special, suiting their actions to how Mum feels on the day. Very
special people.

Reply from john powell, Manager at Unicare Devon

Thank you so very much for taking the time to review Unicare. I know our staff are very fond of your mum.


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Review from S W (Friend of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very dedicated team of carers. Kind and thoughtful, dealing with varying situations in a very sensitive and understanding way.

Reply from john powell, Manager at Unicare Devon

This is really kind of you and thank you so much for sharing your thoughts about our company and carers.
We very much appreciate it


Keep safe


John


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Review from Allona S (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for by the amazing team of Unicare great organisation and teamwork, the carers show my mother kindness dignity and respect. They are people-centered, friendly and very supportive in any situation. Friendly telephone manners from the office and staff, you all work in a caring professional
manner. Thank you to the office staff and everyone else that works within Unicare amazing. Well done to you all.

Reply from John Powell, Manager at Unicare Devon

That's such a lovely review thank you so much and I'll pass these lovely words on to the carers


Keep safe
John


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Review from I D (Wife of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are so grateful for the care that we receive from all the carers. They have become part of our family and we are very fond of each one of them.
We are all very grateful for the work that the office staff do in your wonderful organisation. It's because of Unicare Devon office staff
and each individual carers that we can stay in our own home together and for that we are very grateful. We love you all.

Reply from john powell, Manager at Unicare Devon

Wow! what a kind and lovely surprise this morning to see this great review, our team love helping you both and enjoy seeing you each day. I will hopefully pop out and see you both for a cup of tea when this situation settles around Covid-19 but until then keep safe and you know where we are if you need anything.


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Review from Audra N (Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated with care and kindness when very vulnerable and weak. Your carers are encouraging and nothing is too much trouble. I’m always treated with respect and look on my carers with fondness.

Reply from john powell, Director at Unicare Devon

Thank you so much for taking the time to give us a review and I am so pleased you're happy with the care you receive at Unicare Devon. John.


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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unicare Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Unicare Devon is calculated as follows: ( (11 Excellents x 5) + (7 Goods x 4) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unicare Devon is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 10 Recommended Agency Groups 2016

Recipient: Unicare Devon

Date: Friday 01 Apr 2016 More details

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Meet the Team (7)

John

John Powell

Job Title: Director

Joined: 2009

Starting Unicare Devon in 2010 whilst having a very young family and working two jobs was a challenge, however, to see where the company is today makes me very proud as I really couldn't ask for a better team of people around me. They ensure the care our clients receive is nothing short of person-centred and reflects the individual's needs and wishes.


Very proud


Bridgette

Bridgette Williams

Job Title: Director

Joined: 2009

Having established Unicare Devon in 2010 with John Powell, we were and still are, passionate about developing a company with family values at its core. After arriving in Devon in 1992 from Cornwall, I have had a variety of roles including supporting looked after children but the one that really resonated with me was providing Community care.
As a busy mum to two children and with lots of family now living locally, I love spending time my time with them and getting out and about and enjoying what beautiful Devon has to offer.


Linda

Linda Stickland

Job Title: Registered Manager

Joined: 2019

Before joining Unicare Devon in July 2019, I spent part of my life in Australia where my children were born, but then came home where I worked within Torbay as a Health and Social Care Assessor assisting individuals to gain their qualifications. When outside of work, I enjoy spending time with my family which includes my husband and two adult children, one if which is married. We enjoy spending time together and taking walks in the countryside and by the beautiful beaches of Devon.


Amanda

Amanda Dawkins

Job Title: Scheduling Manager

Joined: 2013

Before working for Unicare Devon, I spent twenty years working out in the community looking after elderly and vulnerable Adults. I have been in employment at Unicare Devon for seven years in November. I started off in community care, and after a couple of years, I was promoted to team leader, to then progress to becoming company scheduler.


I enjoy this role very much as it enables me to be involved in further supporting the company.


I have lived in Devon all my life, I am married I have lots of pets and enjoy going away on camping holidays.


Susan

Susan Watts

Job Title: Administration Manager

Joined: 2019

I am married, we have 2 sons and grandchildren. I enjoy travel, spending time with my family and cooking. I have worked in the Care industry for almost 50 years now. So I have seen many changes over the years and feel settled with Unicare Devon.


Correy

Correy Law

Job Title: Administration Manager

Joined: 2020

I joined Unicare during the pandemic in early 2020 as a carer. I worked my way up to Team Leader leading into my current role as Assessment Manager. I have worked within the NHS since I left school and before joining Unicare worked within GP practices. What I love most about my role is being able to fulfil my admin skills within the office but I also enjoy going out into the community and meeting our clients to assess and help improve their quality of life in their home environment. It is more than just a job! Outside of work I spend a lot of time with my grandparents, eating out with my friends and travelling.


Leoni

Leoni Price

Job Title: HR Manager

Joined: 2018

I have worked for Unicare Devon for the last 3 years. When I first started I was a carer, soon after I became a Team Leader and for the last year, I have been the HR manager. During my time here at Unicare Devon, I have realised that Unicare Devon is a one of a kind company. During my spare time, I enjoy taking my 6-year-old daughter out on adventures.


Frequently Asked Questions about Unicare Devon

What Type of Services does Unicare Devon offer?

Unicare Devon offers Home Care.

How many Carers does Unicare Devon employ?

Unicare Devon employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unicare Devon to verify any information. View our terms and conditions. Unicare Devon has a Platinum Service – more info.