Unicare Devon

145 Queen Street, Newton Abbot TQ12 2BN
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8.6 35 Reviews
  • Unicare Devon, Newton Abbot
Unicare Devon provide highly-trained care workers who respect the company's strong principles in delivering effective and personalised services.

The company is ideal for supporting independence, helping adults with care needs to remain in their own homes and active in their communities.

Clients can receive advice on a care package to best suit them, with a number of payment options available.

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Care Provided by Unicare Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Laundry Service
  • Older Person Care
  • Palliative Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • John Powell & Bridgette Williams
  • Person in charge
  • Linda Stickland (Manager)

Funding & Fees Guide for Unicare Devon

  • Prices

  • For a quotation of what your care may cost please call today to arrange a free consultation.

Unicare Devon Reviews (35)

Total of 35, showing 21-35
8.6

Unicare Devon has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Unicare Devon has 35 reviews.

Overall Experience

  • 30
  • 5
  • 0
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  • 0

Date Published

35
0
3
3
32

Review from Shaun M (Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of Unicare for a few years and I have to say their service is outstanding, they've helped and assisted me in many ways.
They're very friendly and outgoing and care about those in their care above and beyond, they've assisted me on outings where I would have been limited and can't
thank and recommend them enough.

Reply from John Powell, Director at Unicare Devon

Hi Shaun,
We love helping you each week and always enjoy seeing you when you help out in our day centre.
See you soon, and thank you.


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Review from Alan T (Friend of Client) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last October Unicare Devon supported my colleague and my friend to realise a dream and climb Kilimanjaro.
No mean feat for anyone but even more so as my friend has cerebral palsy.
The support and care during the lead-up and whilst abroad was amazing and this sort of thing says wonders about the staff
and ethos at Unicare Devon.

Reply from John Powell, Director at Unicare Devon

Hi Alan,
It was a wonderful trip and to see your friend, Summit Kilimanjaro was amazing.
I hope you are well.


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Review from Jan B (Wife of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unicare, the Agency I can recommend 100%.
My husband has Alzheimer’s and is also disabled, with the help of Unicare carers and (two in particular) they have helped me to keep my husband at home for as long as possible. My husband is now in full-time residential care but even now members of the Unicare
team have made time to visit him at the care home. Can never thank them enough for all their kindness and support going the extra mile.

Reply from john powell, Director at Unicare Devon

Hi Jan
Thank you for the kind words and it lovely to have made a friend from providing help to your family


Speak soon
John


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Review from Jonathan H (Son of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my mother became very difficult when the previous agency withdrew from providing residential help. Unicare, from the beginning, proved a God-send and met with all the demands that my mother's dementia and frailty presented. They provided the most professional care when all the other care provision
proved completely inadequate.
I cannot thank the Unicare team enough.

Reply from John Powell, MD at Unicare Devon

Thank you so very much for taking the time to write this, we hope all is well.


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Review from Paul (Son of Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff that came to the house to care for mum were very caring and thoughtful. Nothing was too much trouble, mum got on really well with all of the staff. It made things so much easier to know that they were coming in to help look after mum. The staff had a laugh with mum, they could
put a smile on her face.

Reply from John powell, Md at Unicare Devon

Thank you Paul ... I'm sure I'll see you soon.


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Review from Jacqueline T (Client) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that I receive from this agency. They are very professional and all the carers are brilliant. I only have to ask for help with something and it is done.They are so friendly that they feel more like members of the family.

Reply from John Powell, MD at Unicare Devon

Hi Jackie we find it a pleasure to see and help you


Speak soon


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Review from Robert (Husband of Client) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the professional service my wife receives. The carers are very friendly and nothing is too much trouble. They always make sure that she is happy with everything before they leave and ask if she needs anything else.

Reply from John Powell, MD at Unicare Devon

Thank you Robert aka razzi bee -- very kind.


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Review from A C (Brother of Client) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An incident happened this week when my brother was suffering from a water infection, unknown to anyone at the time. The carer for that day came to visit and found my brother out of sorts, called us and the office who in turn called his G.P problem solved! It's nice to know he is in safe hands.

Reply from John Powell, Md at Unicare Devon

Thank you for your kind comments ...


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Review from Sue (Wife of Client) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unicare were so supportive to both my husband and myself. The carers were amazing and ensured that my husband was so well cared for. They even regularly checked that any jobs needed doing for me were done. I am so very thankful to both the carers and the office team for looking after us both.

Reply from J powell, Md at Unicare Devon

Thank you Sue


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Review from Richard C (Husband of Client) published on 13 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received care from Unicare for 3 years. The carers have always been very friendly, helpful, considerate and caring. During the past 2 years I have also been unwell and having their help has been a great support to me as well. The office staff are very helpful also, as at times we have needed
extra help and they have always tried to accommodate this.

Reply from John powell, Md at Unicare Devon

Thank you Richard very kind
...John


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Review from Mike G (Client) published on 7 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s almost two years now that I have been receiving care from Unicare, I have had no problems with any member of the care team or the office staff, I have been more than happy with every member of staff, I’m usually first on at 07.00 am, their staff no matter how much sleep they have had the night
before I find them happy to care for me with a smile and a joke.


Last year was a sad one at Unicare a lot of the most senior staff found work elsewhere but Unicare have don’t everything possible to find replacements for those who left. Still it was sad for myself being on my own now they became friends, always cheerful, no matter what was going on in their private lives they seemed able to have a laugh and a joke with me which I’m sure at time’s the last thing they needed was a joke.


Reply from John powell, MD at Unicare Devon

Thank you Mike for taking the time to review Unicare Devon. .....see you soon


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Review from Lisa (Client) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, all caring, friendly and trustworthy.
The office staff are exactly the same. I highly recommend this company. They genuinely care about their clients and they arrive when they are supposed to. I have never felt uncomfortable with any staff member and get regular carers so I can
build a rapport with them. This is so wonderful as my condition makes me very anxious if someone I don't know arrives to help me.


I get my help paid for by social services but if I had to pay for my care I would only have Unicare Devon. They are the best and I cannot recommend them highly enough.


Reply from John Powell, MD at Unicare Devon

Hi Lisa thank you very much and we will see you soon ... Unicare


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Review from Timothy H (Son of Client) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Unicare since the beginning really, after having to start a new care provider following a prolonged hospital stay.
We can only say after this period of time the care is the best we have received, the carers are well trained and always willing to do that little bit extra
to fulfill the client's needs, should there be any issues then someone is at hand to deal with these. All carers have the skills and practical know how to engage with my mum and she also gets a good chat and cuddle too. Thank you Unicare.

Reply from John Powell, MD at Unicare Devon

Hi Tim
Thank you for your kind words


Unicare Devon Team


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Review from Nigel F (Client) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide a great level of care and accommodate me to a very high standard. I know I'm hard work being wheelchair bound with MS, but all the staff cope extremely well with helping me. They visit me 4 times a day. I'm very grateful.

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Review from Mary F (Client) published on 6 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Unicare since I had Chemotherapy over four years ago. A very caring company you with high quality staff who are willing to support you. They have helped me through various health problems and I am now receiving care after breaking my leg whilst I was visiting my daughter in Buckinghamshire.
The hospital treating me phoned Unicare to arrange a care package and they were very impressed by by the ' can do' attitude of the office staff.

Reply from John Powell, MD at Unicare Devon

Mary thank you so much, see you soon


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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unicare Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Unicare Devon is calculated as follows: ( (11 Excellents x 5) + (7 Goods x 4) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unicare Devon is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (7)

John

John Powell

Job Title: Director

Joined: 2009

Starting Unicare Devon in 2010 whilst having a very young family and working two jobs was a challenge, however, to see where the company is today makes me very proud as I really couldn't ask for a better team of people around me. They ensure the care our clients receive is nothing short of person-centred and reflects the individual's needs and wishes.


Very proud


Bridgette

Bridgette Williams

Job Title: Director

Joined: 2009

Having established Unicare Devon in 2010 with John Powell, we were and still are, passionate about developing a company with family values at its core. After arriving in Devon in 1992 from Cornwall, I have had a variety of roles including supporting looked after children but the one that really resonated with me was providing Community care.
As a busy mum to two children and with lots of family now living locally, I love spending time my time with them and getting out and about and enjoying what beautiful Devon has to offer.


Linda

Linda Stickland

Job Title: Registered Manager

Joined: 2019

Before joining Unicare Devon in July 2019, I spent part of my life in Australia where my children were born, but then came home where I worked within Torbay as a Health and Social Care Assessor assisting individuals to gain their qualifications. When outside of work, I enjoy spending time with my family which includes my husband and two adult children, one if which is married. We enjoy spending time together and taking walks in the countryside and by the beautiful beaches of Devon.


Amanda

Amanda Dawkins

Job Title: Scheduling Manager

Joined: 2013

Before working for Unicare Devon, I spent twenty years working out in the community looking after elderly and vulnerable Adults. I have been in employment at Unicare Devon for seven years in November. I started off in community care, and after a couple of years, I was promoted to team leader, to then progress to becoming company scheduler.


I enjoy this role very much as it enables me to be involved in further supporting the company.


I have lived in Devon all my life, I am married I have lots of pets and enjoy going away on camping holidays.


Susan

Susan Watts

Job Title: Administration Manager

Joined: 2019

I am married, we have 2 sons and grandchildren. I enjoy travel, spending time with my family and cooking. I have worked in the Care industry for almost 50 years now. So I have seen many changes over the years and feel settled with Unicare Devon.


Correy

Correy Law

Job Title: Administration Manager

Joined: 2020

I joined Unicare during the pandemic in early 2020 as a carer. I worked my way up to Team Leader leading into my current role as Assessment Manager. I have worked within the NHS since I left school and before joining Unicare worked within GP practices. What I love most about my role is being able to fulfil my admin skills within the office but I also enjoy going out into the community and meeting our clients to assess and help improve their quality of life in their home environment. It is more than just a job! Outside of work I spend a lot of time with my grandparents, eating out with my friends and travelling.


Leoni

Leoni Price

Job Title: HR Manager

Joined: 2018

I have worked for Unicare Devon for the last 3 years. When I first started I was a carer, soon after I became a Team Leader and for the last year, I have been the HR manager. During my time here at Unicare Devon, I have realised that Unicare Devon is a one of a kind company. During my spare time, I enjoy taking my 6-year-old daughter out on adventures.


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