C T Care Ltd

First Floor, Torch House, Torch Way, Market Harborough LE16 9HL
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9.8 28 Reviews
  • C T Care Ltd, Market Harborough
C T Care Ltd is an independent care provider, the head office is in Market Harborough. Home care services are offered in Market Harborough, Corby, Desborough and Rothwell and surrounding villages.

The aim is to offer straightforward, affordable and outstanding care to service users in the comfort of their own homes. This care is centred around the service user and their family/friends are included as part of the specific and individual plan of care that the team agree with them. This can be changed and updated as needs change. This can be funded privately, by social services, or the NHS.

The agency offers hourly care from 30 mins up to live-in care packages for a single person or couples and a free, no obligation 1 hour home assessment with a senior member of staff. This can be requested by phone or e-mail and the agency will contact you to arrange a suitable time.

The staff are all screened and undergo a thorough recruitment and training process. This involves interviews, references - at least 3, and DBS checking. All staff have to complete a mandatory training involving both theory and practical modules. Only when these have been completed and assessments passed can they work with the team of carers.

The agency offers personal care, dementia support, respite care and sits, medication support, food and drink preparation, shopping, domestic cleaning, escorting to hospital/GP appointments, bed-changing, vacuuming, making phone calls, companionship and much more.

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Care Provided by C T Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • C T Care Ltd
  • Person in charge
  • Cathy Thompson-Brown (Managing Director)

Funding & Fees Guide for C T Care Ltd

  • Prices

  • Charges from 1st April 2025
    Hourly care from £31.00, 45 mins £28.00, 30 mins £25.00.
    Live-in charges from £1560.00.00 per week.

  • Please contact us if you require further information regarding our charges.

C T Care Ltd Reviews (28)

Total of 28, showing 21-28
9.8

C T Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 26 reviews in the last 2 years. Over all time C T Care Ltd has 28 reviews.

Overall Experience

  • 22
  • 6
  • 0
  • 0
  • 0

Date Published

28
4
21
26
2

Review from Lorna W (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CT Care provides consistently excellent care for my mother. They strive to ensure her requests are met at all times and all her caregivers are well-trained, kind, considerate and very capable. The care mum receives from CT Care allows her to continue to live independently at home despite health and
mobility challenges.
The only area I feel needs improvement is the billing system which would be easier if it were an online system.
While expensive CT Care provides good value for money.

Reply from Cathy Thompson-Brown, Owner at C T Care Ltd

Thank you for your review it is very much appreciated, your feedback will be cascaded to all the staff.


Staff

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Management

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Review from H N (Daughter of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who always alerted me to any concerns.
I felt my relative was in good hands with their care.

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Management

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Review from Mary L (Wife of Client) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CT Care was recommended to me by a current user. I was impressed with the initial visit to our home to assess my husband's needs and preferences and the detailed review after a few weeks.
All the carers have been respectful of our home and treated my husband kindly and with great care. He is comfortable
with them providing personal care to him and it has given me some personal freedom.
The carers are cheerful and greet my husband brightly each morning and make sure they say goodbye to him personally.

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Review from P J (Son of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication between everyone.
They are very patient with my mother and very accommodating.
They listen to her. They genuinely have her best interest at heart.
We find them invaluable and my mother considers them to be her friends.

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Review from A E (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy, caring and funny and helpful. This whole process was new to me and once I contacted C T Care I felt comfortable and happy and could relax knowing they are giving my dad the best care. He is so happy and looks forward to the ladies' visits. He is so more animated and has much happier,
brighter days each week.

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Review from Jackalyn B (Wife of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an efficient and well-organised company. The care providers are prompt, pleasant and professional. I particularly like the way they interact with my husband - he is always greeted cheerfully and their parting goodbyes are invariably addressed to him. They maintain a caring but dignified attitude
during their time with my husband and have been very helpful to me.

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Review from Sarah S (Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough first assessment, clear information about the various services offered. Very flexible with finding the right person for me and sessions offered to me at a convenient time.

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Review from Barry C (Son of Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the service and the meals, the staff are always friendly and helpful. She decided she wanted to change some of the options and the office was very good when I went down to do it and helped with options.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for C T Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for C T Care Ltd is calculated as follows: ( (122 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 156 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for C T Care Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact C T Care Ltd to verify any information. View our terms and conditions. C T Care Ltd has an Enhanced Service – more info.