Home Instead (Bolton)

Hamill House, 112 -116 Chorley New Road, Bolton BL1 4DH
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9.9 57 Reviews
  • Home Instead (Bolton), Bolton
Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best.

Home Instead is a highly respected independent UK home care provider, providing high-quality care for older people in their own homes.

They pride themselves on the relationship between clients and their CAREGiver. Clients receive the same highly trained CAREGivers for each visit to ensure continuity of high-quality care and builds trust and friendship. CAREGivers stay for a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Bespoke personalised services build upon companionship and home-help though to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementias care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia Care training to ensure high quality care is constantly delivered.

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Care Provided by Home Instead (Bolton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Owen (Registered Manager)

Funding & Fees Guide for Home Instead (Bolton)

  • Prices

  • Fees range from £31 to £35 per hour.

  • Rates for overnight and Live in Care are not included in this and are based on type of support needed.
    Minimum call duration is one hour visits. Service is charged on an hourly basis, this includes all set up and admin costs.

Home Instead (Bolton) Reviews (57)

Total of 57, showing 1-20
9.9

Home Instead (Bolton) has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Bolton) has 57 reviews.

Overall Experience

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Review from A W (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with all aspects of the service we receive from Home Instead.
The carers are excellent and professional in their approach whilst being loving and kind.
They have made a big difference to all our lives with the care they provide.
Management are very supportive and respond
immediately to all requests.
We really are appreciative and thankful for how well Home Instead operates.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you so much for reviewing the service provided by us. We are very pleased that we have been able to make such a positive impact on your family with the support provided by our caregivers and supported by the office team. We really appreciate your feedback.


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Review from I P (Client) assisted by family/friend published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were very friednly and helpful. They all made me feel very relaxed. Nothing was too much trouble for them. This included giving me my meds, cooking breakfast, making the bed, washing up and all the time having a conversation with me. I was very comfortable with all the carers who came. My
wife and daughter were able to go away for the weekend knowing that I was safe and in good hands. They didn't worry because they had complete faith in the company, Home Instead and the staff. We will definitely use them again.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for your comments on our services, we appreciate the time taken to complete a review. We are delighted that your experience was so positive and that your family were reassured whilst away for the weekend.


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Review from Don G (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular, familiar carers attend.
Management forewarned of any upcoming changes to routines.
Carers look after clients kindly and respectfully.
Carers are punctual and reliable.
Carers will voluntarily do all household tasks required.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you for the review of our care services - we are very happy that you are delighted with the service we are providing. The carers and office team will always do our utmost to make sure we provide an outstanding service.


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Review from Robert A (Client) assisted by family/friend published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my carers coming because they look after me and are good company. They do everything I ask them to do. They make my food and look after my house. Sometimes they go for a walk with me when I am worried about anything.

Reply from Steve Williams, Manager at Home Instead (Bolton)

Thank you very much for reviewing the service you receive from Home Instead Bolton. We are delighted that you are so happy with the care you receive.


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Review from Patricia S (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2023 has been a year of ill health for me. I spent weeks in hospital. I can only manage to live independently with assistance from ' Home Instead'. A lovely lady takes me shopping on Fridays and twice a week I have assistance with cleaning. Both management and the ladies who provide each service are
kind, caring and professional and have become valued friends whom I have welcomed into my home. My shopping lady provides me with a wheelchair and assists in packing my shopping away in the store and putting it away on our return home. The lady helping with any cleaning changed my bed linen and cleaned inside windows frames and sills. Both ladies have washed my dishes and the cleaning lady has done many other tasks too.

Reply from Steve Williams, Manager at Home Instead (Bolton)

Thank you very much for your kind words, and review of our service. "Kind, caring and professional" is how we aim to provide services to our clients, so it's very rewarding for us to see this is your experience. We are very happy that we can help you remain independent and in your own home.


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Review from B N (Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything good, work done as requested, nothing too much trouble.
Always satisfaction and pleased after visit.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for taking the time to review the service we provide to you. We are delighted that you are happy with the service and pleased after each visit. Please let us know if there is anything we can do to help!


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Review from Linda B (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been visiting my father for over 12 months and I can confidently endorse the great care they provide. The caregivers have got to know him very well, recognising how his needs are changing and quickly detecting any slight change in his demeanour or how he presents himself. This is all
done in a very caring, efficient, and professional manner and I feel assured knowing that in my absence, Dad is being well looked after.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for your kind words about the service we provide for your dad. One of the reasons we aim to provide consistency is that this enables us to spot slight changes and make adjustments as necessary to best support your dad. We are delighted that you feel assured of his well-being in your absence.


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Review from J M (Daughter of Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful to have you caring for my dad. You are all so good, careful, respectful and kind with him. Everything I ask of you is done immediately and professionally. I especially love that I have such a good relationship with all the carers and the managers that I am confident in letting you care
for Dad. You call me if there's any problem. I call you and you sort out issues immediately. You have adapted every step of the way as Dad deteriorates into Lewy Bodies Dementia altering and extending care immediately, as required. Thank you all.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you for reviewing the service we provide for your dad. The relationship between our carers and clients is central to our approach so we are delighted that this works so well for you. In addition, responding to any issues we find, and adapting to changing needs are key to ensuring the smooth running of the care being provided so we are very happy this reflects your experience. We will pass on your thanks to the team!


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Review from M W (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent and has a lot of common sense. She can turn her hand to a wide range of jobs from helping me organise my art and craft work to helping me sort out my plants and pots in my garden. She is always very positive and cheerful, nothing phases her, therefore I always look forward to her
visits. We got on very well, she is more like a good friend. Have very little mobility and use a wheelchair to get around the house. I feel that she understands my needs very well. The office staff are also very helpful when I have had occasion to speak with them.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for taking the time to complete a review of the service we provide to you. We are very pleased that you look forward to our visits and view your carer as more like a good friend. Please, as always, do not hesitate to contact us at the office if there is anything further we can do to help you.


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Review from Ethel S (Wife of Client) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very helpful and caring. They overall do a very good job and are very helpful.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for taking the time to review and comment on our service. We are delighted you have described the care provided as excellent and that our staff are very helpful and caring. Our caregivers and all the office team aim for this with each and every visit and so it is very rewarding to see this feedback! Thank you once again.


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Review from M B (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement I returned home to an empty house. I was worried about undertaking necessary household duties safely and I needed assistance to spread the cream across my back to ease the morphine itch. I tried unsuccessfully to make arrangements for care before I went into hospital but
it was only when I rang Home Instead I was able to get a promise of support.
I was pleased to be introduced to my carer on the day before she started and was surprised and delighted to have a warning on the two occasions that she wasn't available. I was introduced to one replacement and warned by text and given the other lady's name. All three were happy to help with anything I needed including a trip to Tesco, coping with the washing machine, and carrying the laundry basket up and down stairs not to mention showering, hair washes and cream on my itchy back. After we'd agreed to the finishing date my carer made sure that I could use the bath safely rather than the walk-in shower.
In every way, I found Home Instead professional and caring and I am happy to recommend them.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for your feedback, and for recommending our service. We aim to be professional and caring at all times, and are very happy that we have been able to assist you at home during this time. Thank you from all the team at Home Instead.


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Review from B H (Son of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is excellent, always on time, always cheerful and happy to help with whatever needs to be done. Proactively starting to assist without even needing instruction many times.
Appointments can be chased easily if required - even at short notice and the office will contact us to rearrange or
substitute carera during holidays or illness. Our long-standing carer is now more like a family friend than an employee and adds to our life greatly.

Reply from Steve Williams, Director at Home Instead (Bolton)

Thank you so much for reviewing Home Instead. We are very happy that you are delighted with the service and our caregiver is always cheerful and happy and always on time! We pay great care and attention to our service levels and are pleased this is having such a positive effect on your family.


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Review from D W (Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one way to describe Home Instead (Bolton) - super staff.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you for reviewing our service at Home Instead. We are delighted that you are very happy with the support provided and have described your care staff as "super"! We are always looking to improve our service so please don't hesitate to let us know if there is anything we can do to help further.


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Review from E T (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Home Instead for over five years. I have found them to be very reliable, employing professional carers who treat me with respect. I would recommend this company to anyone in my position (I had a serious stroke six years ago).

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for sharing your experience with Home Instead Bolton. We are delighted that as a long standing client of ours you are very happy with our service and would recommend us to anyone in a similar position. We notice that one or two of the ratings are beneath where we would expect them to be given the very positive feedback. Our care team will check if there is anything further we can be doing for you that would improve your experience at this time.


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Review from Pamela S (Daughter of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady arrived promptly and was chatty and put Dad at ease before asking questions related to the quality of his care. She was thorough and made sure all areas were covered. We are very happy with the service we get from Home Instead. The ladies prepare his evening meal for him and make sure he has
his medication. They also provide companionship which is very important to us and stay the full hour.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for reviewing the service provided to your Dad by our team at Home Instead Bolton. Our care plans are put together with utmost care to make sure all needs are covered, so we are very happy that this is reflected in your experience of the service. Thank you for choosing Home Instead.


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Review from Carol G (Daughter of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Life at home with Mum was getting unbearable, especially getting her up out of bed and getting her to have breakfast and tablets. A friend suggested Home Instead after me trying a couple of other companies. The carer stays for the time you are paying for and chats to Mum for the remaining time. In May
we were desperate for a break so the carer came in from 10 pm-8 am and gave her breakfast and tablets and then again for dinner and tea. Mum was well looked after and we came home relaxed and refreshed from the holiday. Will do this again.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you for reviewing the service provided to your mum. It's great that a friend recommended our service as we work very hard to ensure our reputation is second to none. We are very happy the care we provided enabled you to enjoy your break and come home refreshed, and that you will use Home Instead Bolton again in the future.


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Review from Nigel E (Son of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged with Home Instead (Bolton) some years ago when it became apparent that my elderly mother was becoming incapable of looking after herself. We started with just a couple of visits per week but, as she became frailer, we increased the visit frequency to three per day. I have never regretted engaging
with Home Instead (Bolton) and I would happily recommend them. I have personally met members of the management team and a number of caregivers. They have always been empathetic, professional and caring and, at times, I believe their support went above and beyond.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you very much for taking the time to review the care we have provided to your mother. We are often asked by families to amend the levels of support provided over time, so we are very happy that this has meet her needs and provided reassurance to the family. We are delighted that you would happily recommend us to others and thank you for choosing Home Instead.


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Review from I S (Son of Client) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service provided. Prefer mature carers for my elderly mother.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you so much for reviewing the service we have provided for your mother. We are delighted that you have rated the Overall Experience at 5 stars - this is what we set out to achieve for all of our clients and their families. If there is anything else our management team can do to help, please don't hesitate to let us know.


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Review from Diana B (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged the services of Home Instead Senior Care (Bolton) to assist and support my elderly father. From the beginning the caregivers were delightful, caring and thoughtful. Seeing the same caregivers each day/week meant a relationship was built quickly between them and Dad. All the caregivers are
reliable, industrious and efficient; they don't need prompting and just do whatever they notice is required. It is so reassuring for our family to know Dad is being so well looked after when we can't be there.

Reply from Steve Williams, Management Team at Home Instead (Bolton)

Thank you for your review of our services and kind words about our caregivers. We know that establishing a relationship of trust is so important and consistency is very important to us. We are very happy that, as a family member, we have been able to provide reassurance for your family when you can't be there.


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Review from C H (Daughter of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Mum has received from the lovely Caregivers from Home Instead is exceptional. They are friendly, approachable, competent and nothing is too much trouble. As a relative who lives far away, I have confidence that my Mum is well cared for. The office staff too, are second to none. They
listen and offer help whenever they can.

Reply from Angela Owen, Registered Manager at Home Instead (Bolton)

Thank you for your comments! Our Caregivers and office team work hand in hand to provide the best care possible. We are delighted that you feel the care your mum has received is exceptional.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Home Instead (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Bolton) is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bolton) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Angela

Angela Owen

Job Title: Registered Manager

Joined: 2012

I am Angela, Registered Manager and responsible for the overall care provided to our clients. I work closely with all the office team to ensure that we deliver the highest quality care for your family. I have worked at Home Instead Bolton since 2012.


After many years working in residential care, it was a breath of fresh air to meet clients in their own homes and see how their lives can be improved by excellent quality one to one care from our amazing CAREGivers.


If you are thinking about care options for a loved one, please just call us for a chat or email. We'll happily provide you with all the information you need to make an informed decision and provide the best support available - if it's just one hour a week right through to live in care.


Frequently Asked Questions about Home Instead (Bolton)

What Type of Services does Home Instead (Bolton) offer?

Home Instead (Bolton) offers Home Care.

How many Carers does Home Instead (Bolton) employ?

Home Instead (Bolton) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bolton) to verify any information. View our terms and conditions. Home Instead (Bolton) has a Platinum Service – more info.