Home Instead (Bolton)

Hamill House, 112 -116 Chorley New Road, Bolton BL1 4DH
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9.9 57 Reviews
  • Home Instead (Bolton), Bolton
Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best.

Home Instead is a highly respected independent UK home care provider, providing high-quality care for older people in their own homes.

They pride themselves on the relationship between clients and their CAREGiver. Clients receive the same highly trained CAREGivers for each visit to ensure continuity of high-quality care and builds trust and friendship. CAREGivers stay for a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Bespoke personalised services build upon companionship and home-help though to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementias care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia Care training to ensure high quality care is constantly delivered.

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Care Provided by Home Instead (Bolton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Owen (Registered Manager)

Funding & Fees Guide for Home Instead (Bolton)

  • Prices

  • Fees range from £31 to £35 per hour.

  • Rates for overnight and Live in Care are not included in this and are based on type of support needed.
    Minimum call duration is one hour visits. Service is charged on an hourly basis, this includes all set up and admin costs.

Home Instead (Bolton) Reviews (57)

Total of 57, showing 21-40
9.9

Home Instead (Bolton) has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Bolton) has 57 reviews.

Overall Experience

  • 51
  • 6
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  • 0

Date Published

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42

Review from J T (Husband of Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, supporting and always providing information, but above, always happy.

Reply from Angela Owen, Registered Manager at Home Instead (Bolton)

Thank you so much for your kind comments concerning the support we have provided. We are very happy that you are delighted with our service!


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Review from J A (Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were prompt and polite. Happy to carry on with regular tasks then ask for other duties as required.
More than happy with the services. Would have liked them to have been allowed to clean windows!

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Review from Sue C (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 86 and struggling to cope independently at home. We have had several carers attending to my mum on a daily basis. They are always kind and willing to help in many little ways. The office have also been very attentive, easy to contact and accommodating, often arranging cover at difficult times.
It took the pressure off the family at a difficult time, thank you for your care and support

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Review from R V (Wife of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory, carers, office staff and everyone I have had to have dealings with very helpful. They go that extra mile to try and please you.

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Review from M C (Daughter of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are four people from Home Instead who come every dinner time to care for my dad. He gets on with each one and they each take time to spend with him and get to know him and what his likes and dislikes are. They care for him as if he was a member of their family and always contact me if they have
any concerns.

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Review from J W (Niece of Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time in his life between needing increasing care and permanent care, Home Instead were a great choice. The carer was lovely and fulfilled her remit very well whilst also providing my uncle with happy chats which he looked forward to. Alas at 95 his care needs changed and he moved into a care home,
but the time he had with the Home Instead team was invaluable. Many thanks for everything.

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Review from Lynn C (Daughter of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had several carers attending my mum on a daily basis. They are always kind and willing to help in many little ways. The office have also been very attentive, easy to contact and accommodating, often arranging cover at difficult times.

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Review from Stephen W (Son of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is extremely well managed and carried out. I am extremely grateful for all that Home Instead does for my mum - which frequently goes above and beyond what I expect and keeps her as healthy as is possible.

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Review from H F (Daughter of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of my mothers care, I was very unsure about strangers coming into the house. However, they were the most trusting, caring and reliable people we could have only hoped for. I can' thank Home Instead enough.

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Review from E S (Daughter of Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided flexible care to my father as his needs increased. They were professional and very caring. My father responded well to his caregivers, and enjoyed their companionship, as well as benefiting from their care. Some of the carers formed a close and with my father, and were genuinely
fond of him. The care provided was, on the whole, excellent.

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Review from S N (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All friendly and highly professional, the caregiver and admin department, nothing is too much trouble.

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Review from A D (Daughter of Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appreciate that the carers are introduced to my father before they visit him, to prepare his evening meal. A small team of carers give a good service supported by the office staff. I feel comfortable with the service provided, I usually prepare notes for each visit for the carer, which seems to work
well.
Good support provided by the office and any issues raised are listened to and actioned promptly.

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Review from Hilary S (Sister of Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an excellent facility for my sister who has dementia. They have been a great support to help us through what has been a difficult time. The management team have been very supportive and professional, as have the carers to my sister. The carers have become friends and have been
matched well with her. Thank you so much.

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Review from June F (Wife of Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standard of care, empathy and friendliness first class. Often break in communication skills in office staff.

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Review from J C (Daughter of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always sings the praises of her regular carer. She always has time for a chat as well as fitting in all tasks seemingly effortlessly.
Mum has formed a strong bond with her carer and looks forward to her visits.

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Review from Angela (Daughter of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been a wonderful organisation to partner with in regard to care for my Dad. Fabulous carers - nothing too much trouble and always willing to do whatever Dad needed. Friendly, full of dignity and integrity - Dad has enjoyed their company and care.
Thank you Home Instead Bolton - Dad
will miss you

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Review from Kathryn T (Daughter of Client) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer visits fortnightly for 1 1/2 hours to complete largely cleaning duties. Very satisfactory and happy to be flexible about tasks undertaken when asked. Pleasant manner.

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Review from Frank W (Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent service of the highest standard.

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Review from Eli A (Daughter-in-law of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead. Our experience with the organisation has been nothing but positive from the speed of their response, to our initial inquiry, to the kindness and consideration of the staff.
The needs of my mother-in-law were quickly assessed and a companion was recommended who she
bonded with, in a very short period of time.
She, unfortunately, had a fall not long after the care plan was put in place but Home Instead were exceedingly flexible and helpful in adapting the plan, visiting her at alternative locations and generally helping facilitate an everchanging and complicated situation.
They have kept us updated at each step of the way and offered my husband and I advice when requested.
A very efficient and caring team of professionals.

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Review from A H (Relative of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used their services for a couple of months for an elderly relative who wanted to stay at home following a recent illness. The staff couldn't have been more helpful. They were punctual with their timekeeping and weren't watching the clock during their visits.
The manager went out of her way to help
us get something in place as it was an urgent request.
Our relative is now going into a nursing home so we no longer need their services - but would recommend them based on the excellent service we received.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Home Instead (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Bolton) is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bolton) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Angela

Angela Owen

Job Title: Registered Manager

Joined: 2012

I am Angela, Registered Manager and responsible for the overall care provided to our clients. I work closely with all the office team to ensure that we deliver the highest quality care for your family. I have worked at Home Instead Bolton since 2012.


After many years working in residential care, it was a breath of fresh air to meet clients in their own homes and see how their lives can be improved by excellent quality one to one care from our amazing CAREGivers.


If you are thinking about care options for a loved one, please just call us for a chat or email. We'll happily provide you with all the information you need to make an informed decision and provide the best support available - if it's just one hour a week right through to live in care.


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