Home Instead (Bolton)

Hamill House, 112 -116 Chorley New Road, Bolton BL1 4DH
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9.9 57 Reviews
  • Home Instead (Bolton), Bolton
Home Instead Bolton can help you stay living comfortably at home, the place you love and know the best.

Home Instead is a highly respected independent UK home care provider, providing high-quality care for older people in their own homes.

They pride themselves on the relationship between clients and their CAREGiver. Clients receive the same highly trained CAREGivers for each visit to ensure continuity of high-quality care and builds trust and friendship. CAREGivers stay for a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Bespoke personalised services build upon companionship and home-help though to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementias care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia Care training to ensure high quality care is constantly delivered.

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Care Provided by Home Instead (Bolton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Owen (Registered Manager)

Funding & Fees Guide for Home Instead (Bolton)

  • Prices

  • Fees range from £31 to £35 per hour.

  • Rates for overnight and Live in Care are not included in this and are based on type of support needed.
    Minimum call duration is one hour visits. Service is charged on an hourly basis, this includes all set up and admin costs.

Home Instead (Bolton) Reviews (57)

Total of 57, showing 41-57
9.9

Home Instead (Bolton) has a Review Score of 9.9 (9.867) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Bolton) has 57 reviews.

Overall Experience

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Review from P W (Daughter of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service - show a genuine interest in my mum. Very reliable - all requests are answered promptly.

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Review from D A (Daughter of Client) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had "her ladies" from Home Instead Senior Care (Bolton) to look after her for just about 2 years. We are extremely happy that staff consistency is paramount and punctuality is extremely good. They all treat her as they would their own relatives and she says she loves them. Yes, it is an expensive
service but worth it for mum's happiness and our peace of mind.

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Review from Peter G (Son of Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until recently the 3 weekly visits have just happened. I don't mean that in any nasty way, it just worked like clockwork and if mum wanted the odd bit of shopping it was done without question or reference. Recently though due to my illness I have been unable to see her to take her to hospital or
key appointments so to have someone "drop into place" almost at a moments notice is, for someone someone who lives 270 miles from mum, a god send. Reliable, supportive and have become close friends with mum - 100% reliable people!

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Review from Fiona L (Daughter of Client) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 365 miles away from my father and so am very reliant on the care that Home Instead provide. Recently as I was on the phone to my father he took not well and suffered a mini stroke. This was late evening. I immediately phoned the out of hours number and one of his regular carers was dispatched
immediately. My father was taken by ambulance and his carer stayed with him throughout. He was then released from the hospital at 11.30pm, so Home Instead stepped in once again and provided overnight care until I could be with him the next day.
They are a wonderful, helpful and caring company with compassion and understanding. I can't thank them enough for all they do.

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Review from Shirley D (Niece of Client) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my aunts care from another firm as it made her dementia worse with many different carers and silly call times. The carers seemed overworked and underpaid, I felt sorry for them.
Home Instead is much better from the initial assessment visit to complete understanding and flexibility when my aunt
was recently in the hospital twice.
Carers are carefully matched to suit clients as far as possible and visits are on time with the same carers who got to know my aunt. She gets showered every morning and her modesty and dignity are respected -important as she was able to do this herself until recently and at the age of 95 it was a big change to cope with.
Not the cheapest on the market but it is the best. They don't do 15-minute flying visits, they have a proper training program for their staff and having chatted to carers all seem pleased with their employer and find it a good company to work for.
Having an ethical company was important to both my aunt and me.
I thoroughly recommend them.

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Review from Olive T (Client) assisted by family/friend published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care to be of a good standard. The help and kindness have been first class.

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Review from June F (Wife of Client) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way it was set up and organised by the service manager. Time was taken to match up carers, expertise and personalities to match my husband's needs. Carers were brought to our home to be introduced to all the family.
The management and communication skills of this agency are first
class. Although very efficient it is kept on a very friendly and approachable basis.
Well done.

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Review from T L (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only concern I had was over a short period there were changes to the carer provided but knew there is a limited number and I am happy with the continuity. As in all walks, some carers will be better or enjoy a better mutual reaction than others. However, there are some carers who have a truly excellent
relationship with super interaction and they are now permanent.
My wife is immobile/incontinent for over 2 years but due to the care provided, has never had any skin problems which was a great concern to me. I am also kept well informed by office staff/management.

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Review from P K (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for a home care agency can be a minefield! Fortunately, Home Instead were recommended to us when we first realised we needed help in caring for our 92-year-old mother within her own home. What a godsend they have proved to be!


Both management and caregivers are professional, knowledgeable

and caring, and are giving us so much support in a difficult situation. They are always at the other end of the phone to offer advice and support and have treated our mother with care and dignity; she looks forward to their daily visits. We cannot thank them enough.

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Review from F D (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using this agency for the past 6 months. Both parents are elderly and have dementia but do not want to go into a care home. Home Instead provide expert care in the home.
The staff are caring, knowledgeable and able to think laterally and take initiative.
As a family, we are delighted with
the service and especially the manager who is very reassuring and always happy to discuss care needs/worries etc.
A first class service.

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Review from S B (Friend of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely impressed with the service. As soon as we called to ask for a visit, it was arranged immediately and the following day we had organised Home Instead to come once a week with the plan to increase when needed.


The carers (2 of which) were introduced to my parents and both have

been so professional, helpful, caring and always use their initiative. My mother enjoys their company and having them around to help her and chat with her. The follow-ups have been super.


We are all extremely impressed with Home Instead and all we have met throughout this occasion. It is a great peace of mind for me to have Home Instead support my friend. Thank you.


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Review from L G (Daughter of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Management team took the time to visit and match my mother with a wonderful carer. Mum has the same carer unless she is on holiday/unavailable. New carers have been introduced by regular carer when necessary. Office staff are friendly and very helpful. We have been
using this agency for the past 6 months so far no problems what so ever. I would definitely recommend.

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Review from Anthony C (Son of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in receipt of care twice a day for nearly 12 months now. As the son, I arranged the care on his behalf and from the very first meeting with the representatives from the company I have not been disappointed. The carers are lovely and caring and treat my dad with the respect he deserves
at the age of 94. The office contact me if there is anything I need to know about my fathers health and welfare. Ten out of ten!!

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Review from S H (Son of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a first class service in the care of my father over the past 18 months. They are very thorough in their work and go that extra mile in providing the care my father requires. I could have no hesitation in recommending Home Instead to anyone who is looking to provide care for
a loved one.

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Review from Joyce H (Client) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked on the internet for carers whose heart seemed to be in the job, as my vulnerability, having just had cancer and living with Parkinson's was getting me down.
What first attracted me was the name "Home Instead". I made an appointment and the manager came to see me. The carers have experienced
life and are compassionate, respectful and well-trained. I was surprised they didn't wear uniforms, being a great traditionalist, this is so that they are able to remain anonymous and give the impression of a friend popping in rather than an employee. I think the greatest asset is their system of shadowing i.e. a carer shadows another for the first visit so that the client has met the carer before she starts work.

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Review from Francis C (Husband of Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient service.

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Review from Carolyn H (Daughter-in-law of Client) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting my mother-in-law your representative managed to allay many of the worries associated with the elderly accepting care. A meeting was arranged so that the carer could meet the client. This helped immensely and took away any worries about strangers entering the clients home. My mother-in-law
now feels that she has made 9 new friends who genuinely cares about her welfare. Any fears of being cajoled into doing things against her will has disappeared. The family can relax knowing that remaining in her home does not mean being at risk. Anyone who feels wary about care in the home is reluctant to go to sheltered accommodation should contact this organisation.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Home Instead (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Home Instead (Bolton) is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 90 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bolton) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Angela

Angela Owen

Job Title: Registered Manager

Joined: 2012

I am Angela, Registered Manager and responsible for the overall care provided to our clients. I work closely with all the office team to ensure that we deliver the highest quality care for your family. I have worked at Home Instead Bolton since 2012.


After many years working in residential care, it was a breath of fresh air to meet clients in their own homes and see how their lives can be improved by excellent quality one to one care from our amazing CAREGivers.


If you are thinking about care options for a loved one, please just call us for a chat or email. We'll happily provide you with all the information you need to make an informed decision and provide the best support available - if it's just one hour a week right through to live in care.


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