Bluebird Care Cheshire West & Flintshire

Riverside House, River Lane, Saltney, Chester CH4 8RQ
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Top 20 award
9.8 62 Reviews
  • Bluebird Care Cheshire West & Flintshire, Chester
Bluebird Care Cheshire West & Flintshire is a CQC rated OUTSTANDING care provider who is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. They cover all of the Cheshire West and Chester areas including the county of Flintshire.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Cheshire West & Flintshire was awarded 'Outstanding' by the CQC in their most recent inspection, December 2019.

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Care Provided by Bluebird Care Cheshire West & Flintshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director)

Funding & Fees Guide for Bluebird Care Cheshire West & Flintshire

  • Prices

  • Calls cost between £22.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.

  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care. We also offer round the clock Live In Care as an alternative to moving into a Care Home.

Bluebird Care Cheshire West & Flintshire Reviews (62)

Total of 62, showing 1-20
9.8

Bluebird Care Cheshire West & Flintshire has a Review Score of 9.8 (9.815) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Cheshire West & Flintshire has 62 reviews.

Overall Experience

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Date Published

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Review from Peter B (Brother of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is provided with consistently excellent care by her carer and the backup that is provided by all the staff at Bluebird Care Cheshire West and Flintshire. I would highly recommend Bluebird for providing care services to anybody in need of care services.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete a review on behalf of the care we provide for your sister. We appreciate that you are not local and have the trust in the service we provide for her. We hope to continue to support her for many years to come. Thanks again.


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Review from David T (Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had home care with Bluebird Care Cheshire West & Flintshire since September 2024. I was in a black hole and had a bad 2 weeks with my last service provider so I told them not to come to my house again, put another way I sacked them. Then I had a chat with Bluebird and I have not looked back.
I had nothing to look forward to but now I look forward to my carers coming every morning 7 days a week, nothing is too much trouble for them, they never ever rush me, we do it at my pace as I have heart failure, rheumatoid arthritis and COPD. I struggle with anxiety and depression, so almost everything I do now is a struggle.
But along came my angels without wings. I have my personal care creams and deodorants applied. Then downstairs and they make me a brew just as I like it. And then we have a good chat put the world to right. Nothing is too much trouble for these angels coming in and looking after my needs, but now I couldn't do without them. I would highly recommend Bluebird for the care I receive.
Thank you.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete such a detailed review for us, it really is appreciated. We are so pleased that we have been able to support you with such quality and huge improvements from your previous experience. Thank you also for the recommendation as this gives others the insight into the service we provide. We hope to continue to support you for the foreseeable future. I will make sure your compliments are passed over to the team. Thank you again.


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Review from S F (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care Mum has received over the last year. Bluebird Carers are all very compassionate and skilled. They treat our mum with patience and respect, even when her behaviour can be quite challenging. They often go "the extra mile".
The management team in Chester are super.
They
are responsive and easy to contact. There is a very high level of professionalism.
We feel that Bluebird Care give the very best level of homecare and we have recommended their services, and friends and family in other parts of the country now use BB Care.
Thank you for all you do.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for your detailed review, you are a great advocate for Bluebird Care! We are both proud and pleased to be able to offer our premium service to your Mum and that you recognise the dedication of the care team. I will make sure your compliments are passed on to the team. Thanks again for taking the time to complete this review, it is really appreciated.


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Review from J R (Daughter of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents and I have been very impressed with the service provided by Bluebird care. I asked Bluebird to meet my parents to explain what support could be provided. A staff member gave me an in depth report of the visit giving an account of how my parents responded and what could be arranged moving
forward. Since we assigned Bluebird to a weekly visit they have done excellent work supporting my dad who has dementia and assisting my mother. We would highly recommend their services to friends and family.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

First of all, thank you for taking the time to complete such a glowing review for us, it is appreciated. We are pleased that you have had such a positive experience with us and that you would recommend us. It is so important when someone is looking for care, the quality is validated by our customers and their families. Best wishes, Rebecca.


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Review from Jamie M (Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual and polite. They always make you feel at ease when with you, may have only been with them for a month or so, so would promote their services to other people who might need help in future for their care.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thanks for your review, we are pleased you have been impressed with the support you have received so far. I am sure we will continue to build that trusting and professional relationship we have already started. Thanks again.


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Review from Ali O (Daughter of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the care provided by Bluebird Care. After several falls it was becoming increasingly difficult for our father to live at home on his own since none of us live in the immediate area. We had a live-in carer provided by Bluebird for two weeks which my father really enjoyed
in the end (he was a bit sceptical in the beginning!), he made progress getting back on his feet and felt much safer having someone around 24/7. After the live-in care period finished, we have had three visits per day organised by Bluebird. I can always see on an app what time visits are booked for, what is planned and what has been done which is extremely helpful. The carers are all lovely and the staff in the office are incredibly kind and helpful, just a phone call or email away and they always write back immediately if there are questions or queries. It's very easy to adapt the care schedule. I thoroughly recommend Bluebird.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete this fantastic review. We are pleased you have experienced such quality care from all of our team, especially when you live so far away! We will continue to care for your father, keep regular communication with you all and amend his care plan according to his needs. Thanks again for spending the time to complete this review.


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Review from Claire D (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive Monday to Friday, I have the same girl every day and she is always on time. I have no hesitation in recommending the company to anybody at all and have already done so.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete this review for us, we really do appreciate it. We are so pleased that you are happy to recommend us. Thanks again.


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Review from Candice R (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend Bluebird Care agency enough, I know for a fact that Mum would not be in her own home now if it wasn’t for all the love and fabulous care Mum has received. This stems from management to carers. They look after Mum like they would their own mum and as a nurse myself, I know this is hard
to come by. Even my mum’s little dog is loved and looked after care by the lovely care staff. I can’t thank Bluebird enough, keep doing what you are doing! You are all amazing.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for taking the time to complete this review and for the kind words. I will ensure that these are passed to the team also. We are so pleased that you can see the quality of care we deliver to your mum and understand the value it brings. Thanks once again.


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Review from Ellidy O (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Bluebird Care. They have been outstanding looking after our mum. They are kind, thorough, compassionate and they look after our mum so well when we can’t be there for her. I, myself, deal with a lot of care companies in my own role and I have to say that Bluebird Care is the best
that I have ever dealt with.
They go above and beyond. We’ve had some difficulties with Mum and they have been utterly amazing, both carers and management alike and I cannot praise their kindness and professionalism enough.
If you need someone to be there for your loved one, these are the people to turn to.
A million thank yous to you all.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

What a wonderful review! Thank you so much for taking the time to complete it and the fantastic comments, I will be sure to share them with the team. It is pleasing to see that you understand the efforts we go to, to support your mum and appreciate it. We aim to deliver a high standard of care always. Thanks, once again, for your review.


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Review from D P (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father, who passed away in February, had the services of Bluebird Care for several years. We got to know individual carers very well which is a great bonus, particularly to elderly people in terms of reassurance and familiarity. Carers were always kind, considerate, empathetic and reliable.
My mother continues to have Bluebird 'sitters' several times a week and she enjoys chatting to them. They show an interest in each client, which is so important. Thank you.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete a review for us. I know that all the carers were very fond of your father and really cared for him over the years. We are pleased to continue to support your mum and are glad you both appreciate the time. Best wishes.


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Review from Suzanne L (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care provided for my mother by Bluebird Care and she always looked forward to the carers’ visits.
I found the office staff pleasant and quick to our requests and concerns.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your lovely response. It was a pleasure caring for your Mum and we are glad it gave you and your brother peace of mind knowing she was being well cared for whilst you both live a distance away. Best wishes Rebecca.


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Review from J E (Cousin of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment my elderly cousin needed care and I had got in touch, the efficiency of setting a plan up was really good. Cannot fault the company as has helped make a difficult situation a lot easier and we fully trust company with our cousin's care, also our cousin really enjoys their visits so it's a
win-win. Thank you.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for taking the time to complete this five star review for us. I know the team work so hard in ensuring the set up is a smooth and seamless one. We are so pleased you feel that you can trust us to take care of your elderly cousin and that they are already enjoying and looking forward to the visits. I will pass on your lovely comments to the team, thank you.


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Review from Rosemary M (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the carers who visit us. They are understanding of our needs and are kind and professional in their duties. They form a good relationship with ourselves. They have never missed a visit and have always delivered what they promised. I have no problem recommending them for your needs.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for your 5 star review, it really means a lot. It is lovely to read that you also believe the carers to be professional and kind, they are our pride and joy. Thank you also for your recommendation, that is great for other families to read as it is heartfelt. Thanks again. Rebecca, Director.


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Review from A M (Son of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was able to continue to live in her own home with kind and compassionate care on her daily care visit up until a fall resulted in her having to go into nursing care. The family are so very grateful for the extra months she was able to have at home.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for taking the time to complete this review for us. It is lovely to hear that we were able to help your Mum stay at home for as long as possible. We wish her well in the new phase of her life journey. Thank you once again. Rebecca


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Review from J B (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has two live-in carers via Bluebird Care Cheshire West & Flintshire who work on a rota basis.
We have been using Bluebird Care since January 2023 and the company has now sourced two regular, reliable and kind carers.
Each of the two carers brings their own personality to their caring role and
I feel that I can trust each of them completely with the safety and well-being of Mum which in turn gives me freedom to continue with my own job and daily activities.
Mum has dementia however both carers ensure Mum never feels alone and by doing activities and engaging in natural conversation with her, I feel this has had a positive impact on Mum’s overall mental well-being.
On occasions when I’ve had any queries about care in general terms, I would say that Bluebird Care has listened and responded appropriately and in a timely manner.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete such a great review. It is great to hear that the care team are having a positive impact on your mum, that is what we hope to achieve. We are also pleased that having two carers has meant meaningful and trusting working relationships have been formed allowing for bespoke and person-centred care to be delivered. Thank you again for your time in reviewing us.


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Review from Delyth G (Niece of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Cheshire has made a difficult time easier. They have given me peace of mind by providing live-in carers for an elderly aunt. They were very efficient and professional, handling all situations with care and concern for their client. If I needed to contact them at any time someone was always
available to offer guidance and support.
My aunt was able to remain in her own home, with excellent care. The carers were always approachable and made contact on a very regular basis to discuss their client's needs with me. I am lucky to have found an agency that gave a first-class service from start to finish. I would recommend them to others in a similar situation who need to provide extra help and support for loved ones in their own homes.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for taking the time to write such a detailed review. I will share your comments with the team that supported your aunt; they will really appreciate your kind words. As Director, it makes me so proud to know that families have been pleased with the high standard of service we offer. We wish you and your family well. Thank you again.


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Review from Lancelot H (Husband of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using the services of Bluebird Care Cheshire West and Flintshire for over 2 years now initially for companionship but have more recently included some personal care and household duties. Have to say we are more than happy with their service and the support they give.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you, Lancelot, for your kind words. You also care for your lovely wife so wonderfully, she is lucky to have you! As you know we are there to support in whatever capacity and especially as needs change. Thanks again for taking the time to give us a review, it is appreciated.


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Review from Christine R (Wife of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The satisfactory scores I have given in no way reflect the work done by all the carers, some of the staff are excellent.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for taking the time to complete a review for us. I will contact you to understand your comment further and discuss the ratings. Thank you once again.


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Review from Alan W (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family employed Bluebird Care Cheshire West & Flintshire on a live-in care package lasting for nearly three years. My father required various degrees of care which the Bluebird staff altered to suit as required on short notice during the pandemic, sometimes involving total suspension of service
while hospital visits occurred. The carers were all well-trained, professional, caring and respectful of my father's needs.
During the final year dementia, memory loss and mobility problems increased which the carers adapted to brilliantly, which gave me confidence the team were in control and with that in mind I would totally recommend the Bluebird team to anyone in a similar situation. I would like to thank everyone involved and keep up the good work.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

What a lovely review, thank you Alan. It was an absolute pleasure caring for your father over the years. We are pleased we were able to support him along his journey and adapt to his changing needs with such professionalism. You certainly are an advocate for live in care and indeed of Bluebird Care. Best wishes and thanks again.


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Review from A C (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mum received care from Bluebird Care over a period of four years which included the challenges and restrictions of the pandemic. The staff provided a reliable and caring service without which my mum would have been unable to continue to live independently in her own home.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your review. We wish your mum well in her new provision. Glad we did such a great job over the time we cared for her.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Bluebird Care Cheshire West & Flintshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Bluebird Care Cheshire West & Flintshire is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cheshire West & Flintshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (8)

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Meet the Team (5)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2017

Rebecca joined Bluebird Care Autumn 2017 and came with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side too.  Rebecca enjoys meeting the customers whilst conducting reviews out in the community.  She is also keen on finding ways to engage with the local community and has developed links that have been beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for both England and Wales, ensuring all regulations are met for the Care Quality Commission and Care Inspectorate Wales.


Simon

Simon Robinson

Job Title: Director

Joined: 2010

Bluebird Care Cheshire West and Flintshire were established by Simon Robinson in 2010 with the goal of providing high-quality home care in people's own homes.
Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customers' needs and expectations.  He has a passion for care and has built his business on his cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Bluebird Care Cheshire West and Flintshire services have grown and we are regularly requested to provide care for elderly customers, supporting learning disabilities and customers with physical disabilities.  We are currently working alongside private customers, Age UK, Cheshire West and Flintshire Social Services, Child and Adult Mental Health teams, insurance providers and local hospices.


Nerys

Nerys Contento

Job Title: Deputy Care Manager

Joined: 2018

Nerys joined the team as a Care Assistant back in February 2018 and has been promoted to being our valued Deputy Care Manager for Flintshire.  She supports our new carers out in the field ensuring they are competent in their roles and ensuring the customers are pleased with the care they are receiving.  Nerys also works closely with different professionals like Social Workers, District Nurses and such, to create person-centred care plans.  She also conducts reviews to ensure we are always meeting the needs of the customers.  Nerys is also a keen and talented cake baker and often is asked to bake special cakes for members of our team and sometimes for customers too. 


Vicky

Vicky Evans

Job Title: Care Coordinator - Flintshire

Joined: 2020

Vicky joined us as a Care Assistant and now supports the office with the Flintshire Coordinating.  


Ann

Ann Kowalska

Job Title: Finance Manager

Joined: 2019

Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business. Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business.


Frequently Asked Questions about Bluebird Care Cheshire West & Flintshire

What Type of Services does Bluebird Care Cheshire West & Flintshire offer?

Bluebird Care Cheshire West & Flintshire offers Home Care.

How many Carers does Bluebird Care Cheshire West & Flintshire employ?

Bluebird Care Cheshire West & Flintshire employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cheshire West & Flintshire to verify any information. View our terms and conditions. Bluebird Care Cheshire West & Flintshire has a Platinum Service – more info.