Bluebird Care Cheshire West & Flintshire

Riverside House, River Lane, Saltney, Chester CH4 8RQ
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Top 20 award
9.8 62 Reviews
  • Bluebird Care Cheshire West & Flintshire, Chester
Bluebird Care Cheshire West & Flintshire is a CQC rated OUTSTANDING care provider who is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. They cover all of the Cheshire West and Chester areas including the county of Flintshire.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Cheshire West & Flintshire was awarded 'Outstanding' by the CQC in their most recent inspection, December 2019.

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Care Provided by Bluebird Care Cheshire West & Flintshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director)

Funding & Fees Guide for Bluebird Care Cheshire West & Flintshire

  • Prices

  • Calls cost between £22.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.

  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care. We also offer round the clock Live In Care as an alternative to moving into a Care Home.

Bluebird Care Cheshire West & Flintshire Reviews (62)

Total of 62, showing 41-60
9.8

Bluebird Care Cheshire West & Flintshire has a Review Score of 9.8 (9.815) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Cheshire West & Flintshire has 62 reviews.

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Review from Victoria R (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn’t hesitate to recommend Bluebird. They have cared for my dad for the past few years and their professionalism and kindness shown has been second to none. They truly have cared for my dad and nothing was ever too much trouble. If ever they noticed anything they needed attending they would contact
me straight away. The caring attitude of the staff and their knowledge is first class. They treated dad with the utmost dignity at all times. I know my dad and our family are very thankful for how they have helped my dad remain in his own home these past few years.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for your very positive review. Your father was well thought of by our carers and he was a pleasure to care for. We strive to do our best in delivering care and keeping our customers safe at home. Best wishes to you and your family.


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Review from Nora H (Daughter-in-law of Client) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bluebird Cheshire West several years ago when we began to need a little additional help for my in-laws, (who were very resistant to the idea!). From the outset, the team were friendly, helpful and flexible, and they continued to be so for the years that we have used them. Gradually we needed
additional hours and sometimes needed to change our plans at short notice. Our requests were always dealt with professionally and with understanding and patience. The caregivers are lovely people, we have met many of them. In short, we would not hesitate to recommend Bluebird Cheshire West to anyone in the area needing care.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

We are so pleased that you as a family would recommend us. It has been a pleasure caring for your in-laws and we wish you all well. Thank you for your kind words.


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Review from Kevin G (Son of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that visit us, whether they are our regular ones or occasional or on-call are very polite and more than willing. They always manage to carry out mothers' wishes every day and have a nice chat with her during their visit; which is most important as she is very limited on going out and about
and consequently doesn't see many people, to chat to, apart from the care and me. They inform me every week of the planned daily time of the visit, who it will be and generally stick to the rota so all in all, we get what is needed and with a smile.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your review, we certainly do our best to deliver outstanding care and with a smile. We are pleased we are able to have a chat with your mother and that she enjoys it. We also enjoy caring for your mother too. Best wishes.


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Review from Doug J (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are very compassionate and treat Mum with patience, respect and understanding, particularly in these troubled times. I can't thank them enough for the care they've given Mum over the last 3+ years and for the company keeping me informed of any issues. Living so far away from Mum, it's
a comfort to know that if ever I need to contact Bluebird there is always someone there and that I will have an immediate response, and any problem dealt with.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you for your lovely review. All the carers enjoy visiting your mum, she is a pleasure to care for.


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Review from Kathleen J (Sister of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for brother for over 2 years and during this time have been essential to him living in his own home. He loves to see the carers coming in, they always have a smile and communicate with him very well. They treat him with the utmost respect when bathing and getting him dressed.
Dispensing his medication and ensuring his needs are met at all times. I have to say without their care he would not be living happily at home. Nothing is too much trouble if you need extra help and care they will always endeavour to put additional care in place when needed and I would have no hesitation in recommending Bluebird Care to anyone. All the staff are wonderful and deserve a medal. Without them, we as a family would be lost.

Reply from Rebecca Zartarian, Director at Bluebird Care Cheshire West & Flintshire

Thank you so much for your review and your kind words. We are really proud of the care that we deliver.


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Review from B E (Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Reassures my family that someone seems me every morning.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you, B E, for your kind words. We are glad you are so pleased with the care you receive from our team.


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Review from J B (Daughter of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care prepares lunch for my father once a week. The staff are reliable and friendly and we are happy to recommend them.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you, Janet, for your review. We always strive for excellence and your review confirms we are achieving it. Thank you once again.


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Review from S J (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for a long while and I have never had any reason to complain about any lady, they are all caring people.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you for your kind words. You are a pleasure to care for and our carers look forward to seeing you regularly.


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Review from Joanne N (Niece of Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been very satisfied with the care. Couldn't have done without Bluebird Care (Cheshire West, Chester & Flintshire) for the last 6 and a half years.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you Joanne for your kind words. It is a pleasure caring for your uncle as we have done for the last 6 years. Long may it continue.


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Review from Julie D (Daughter of Client) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has dementia. Bluebird Care provides excellent care for her, which means that I can go to work in the knowledge that she is being cared for. Bluebird always tries, when possible, to send the same carer which is great with mums condition, as its continuity.
Would highly recommend
Bluebird Care.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

We are so pleased you feel your mother is receiving excellent care and that it gives you peace of mind. Thank you for your kind words.


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Review from E P (Daughter of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with the care he receives.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you for your review.


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Review from Sheila W (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I value Bluebird Care (Cheshire West, Chester & Flintshire) as it enables me to interact with someone other than family a few times a week.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you for your review, we really do appreciate it. So pleased you value having our carers visit.


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Review from Brenda T (Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive care from Bluebird every day as I suffer from short-term memory loss and I live alone. My carers come every day and check I have taken my medication and see to anything else I require. I find they are very caring, and treat me with the utmost respect and are very willing to help with anything
else I require. I have found they are professional, reliable and arrive on time and sometimes it’s just lovely to have someone to talk to. I would recommend them as an excellent caring company.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you so much for your positive review, it is great to hear that the work of our carers is appreciated.


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Review from Anne W (Daughter of Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Bluebird care since December 2017 she in the early stages of Dementia but is coping very well. She has care going in every day and is very very happy with the care she receives from Bluebird, her carers are supportive, highly professional, attentive, super friendly and empathic
to her current needs. We as a family are extremely relieved and happy Mum is seen every day as we live some distance away. When we have had the need to contact Bluebird they have been supportive and dealt with any issues promptly and efficiently. I highly recommend them as a care provider.

Reply from Rebecca Zartarian at Bluebird Care Cheshire West & Flintshire

Thank you for your kind words. We appreciate that family can sometimes live a distance away and that we can offer that support for the whole family.


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Review from Helen P (Daughter of Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very appreciative of the support we get from Bluebird Care. Keeping mum safe, secure, comfortable and well fed is very important to us and we couldn't do this without Bluebirds help.
The staff have been very responsive to our requests with regards to mum's care.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

We are so pleased that you appreciate the care your Mum receives. Thank you for your kind comments.


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Review from L D (Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication. Very caring carers.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

Thank you for this positive review. We always strive to deliver the best possible care.


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Review from Wynne B (Client) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive good care and staff have been helpful.

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Review from E M (Client) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the company. I enjoy my carer coming to visit me and we go out to the shops.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

We are really happy that you enjoy your carer visits.


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Review from Reg P (Husband of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to say at the outset, that if my review appears complacent and lacking objectivity, I can only claim that my critical facilities are no less developed than my appreciation.


I was recommended to Bluebird Care and that recommendation was entirely justified. The carers are all consistently

very competent, pleasant, sympathetic and willing to go the extra helpful yard. This reflects the astute and sympathetic relation of the carers in the first place. Bluebird's administration is no less effective, both helpful and understanding of the client's needs. I am sure Bluebird Care will go from strength to strength.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

Thank you for your lovely words, we are pleased you feel so positively about the high-quality care we provide your wife.


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Review from Margaret B (Daughter of Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been cared for by Bluebird Care for 18 months now. Overall, we as a family are very pleased that we chose this agency (it's a minefield to find a good one). We are particularly pleased that my dad usually has the same carer each day as he has dementia and continuity is all important.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

Thank you for your review and we are pleased you speak highly of the care we provide for your father.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Bluebird Care Cheshire West & Flintshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Bluebird Care Cheshire West & Flintshire is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cheshire West & Flintshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (8)

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Meet the Team (5)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2017

Rebecca joined Bluebird Care Autumn 2017 and came with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side too.  Rebecca enjoys meeting the customers whilst conducting reviews out in the community.  She is also keen on finding ways to engage with the local community and has developed links that have been beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for both England and Wales, ensuring all regulations are met for the Care Quality Commission and Care Inspectorate Wales.


Simon

Simon Robinson

Job Title: Director

Joined: 2010

Bluebird Care Cheshire West and Flintshire were established by Simon Robinson in 2010 with the goal of providing high-quality home care in people's own homes.
Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customers' needs and expectations.  He has a passion for care and has built his business on his cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Bluebird Care Cheshire West and Flintshire services have grown and we are regularly requested to provide care for elderly customers, supporting learning disabilities and customers with physical disabilities.  We are currently working alongside private customers, Age UK, Cheshire West and Flintshire Social Services, Child and Adult Mental Health teams, insurance providers and local hospices.


Nerys

Nerys Contento

Job Title: Deputy Care Manager

Joined: 2018

Nerys joined the team as a Care Assistant back in February 2018 and has been promoted to being our valued Deputy Care Manager for Flintshire.  She supports our new carers out in the field ensuring they are competent in their roles and ensuring the customers are pleased with the care they are receiving.  Nerys also works closely with different professionals like Social Workers, District Nurses and such, to create person-centred care plans.  She also conducts reviews to ensure we are always meeting the needs of the customers.  Nerys is also a keen and talented cake baker and often is asked to bake special cakes for members of our team and sometimes for customers too. 


Vicky

Vicky Evans

Job Title: Care Coordinator - Flintshire

Joined: 2020

Vicky joined us as a Care Assistant and now supports the office with the Flintshire Coordinating.  


Ann

Ann Kowalska

Job Title: Finance Manager

Joined: 2019

Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business. Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cheshire West & Flintshire to verify any information. View our terms and conditions. Bluebird Care Cheshire West & Flintshire has a Platinum Service – more info.