Bluebird Care Cheshire West & Flintshire

Riverside House, River Lane, Saltney, Chester CH4 8RQ
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9.8 62 Reviews
  • Bluebird Care Cheshire West & Flintshire, Chester
Bluebird Care Cheshire West & Flintshire is a CQC rated OUTSTANDING care provider who is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. They cover all of the Cheshire West and Chester areas including the county of Flintshire.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Bluebird Care Cheshire West & Flintshire was awarded 'Outstanding' by the CQC in their most recent inspection, December 2019.

Care Provided by Bluebird Care Cheshire West & Flintshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca Zartarian (Director)

Funding & Fees Guide for Bluebird Care Cheshire West & Flintshire

  • Prices
  • Calls cost between £22.00 - £38.00 per homecare visit.
    Our Live In Care charges start at £1400 per week.


  • Our fees range depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area.
    We can deliver 15 minute calls through to 1 hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care. We also offer round the clock Live In Care as an alternative to moving into a Care Home.


Bluebird Care Cheshire West & Flintshire Reviews (62)

Total of 62, showing 61-62
9.8

Bluebird Care Cheshire West & Flintshire has a Review Score of 9.8 (9.815) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Cheshire West & Flintshire has 62 reviews.

Overall Experience

  • 52
  • 8
  • 2
  • 0
  • 0

Date Published

62
4
10
18
44
Overall Experience  Overall Experience 4.0 out of 5

A good, professional, friendly service is provided by the carers. The office staff are helpful and respond promptly in event of issues raised, for instance, changes to medication.

Reply from Rebecca Zartarian, Business Manager at Bluebird Care Cheshire West & Flintshire

Thank you for completing the review and for your kind words, we really appreciate it. We pride ourselves in delivering high-quality care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Bluebird Care. We have found them to be extremely flexible and trustworthy. Their attention to detail has been second to none.

Reply from Rebecca Zartarian, Business manager at Bluebird Care Cheshire West & Flintshire

Thank you so much for your kind words. We do try our best to be flexible and meet the needs of all our customers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Bluebird Care Cheshire West & Flintshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Bluebird Care Cheshire West & Flintshire is calculated as follows: ( (93 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cheshire West & Flintshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (8)

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Meet the Team (5)

Rebecca

Rebecca Zartarian

Job Title: Director and Registered Manager

Joined: 2017

Rebecca joined Bluebird Care Autumn 2017 and came with lots of skills in management and leadership. She supports the growth of the business whilst also supporting the operational side too.  Rebecca enjoys meeting the customers whilst conducting reviews out in the community.  She is also keen on finding ways to engage with the local community and has developed links that have been beneficial to both carers and customers.


Rebecca is passionate about promoting career pathways linked to Health and Social Care and can quite often be found giving talks to local school and college pupils about opportunities available to them.


Rebecca is the Registered Manager for both England and Wales, ensuring all regulations are met for the Care Quality Commission and Care Inspectorate Wales.


Simon

Simon Robinson

Job Title: Director

Joined: 2010

Bluebird Care Cheshire West and Flintshire were established by Simon Robinson in 2010 with the goal of providing high-quality home care in people's own homes.
Simon's background in customer service management for retailers and banks has driven his desire to ensure that we constantly meet the customers' needs and expectations.  He has a passion for care and has built his business on his cornerstones of the business which are: QUALITY, SERVICE, VALUE and TRUST.


Bluebird Care Cheshire West and Flintshire services have grown and we are regularly requested to provide care for elderly customers, supporting learning disabilities and customers with physical disabilities.  We are currently working alongside private customers, Age UK, Cheshire West and Flintshire Social Services, Child and Adult Mental Health teams, insurance providers and local hospices.


Nerys

Nerys Contento

Job Title: Deputy Care Manager

Joined: 2018

Nerys joined the team as a Care Assistant back in February 2018 and has been promoted to being our valued Deputy Care Manager for Flintshire.  She supports our new carers out in the field ensuring they are competent in their roles and ensuring the customers are pleased with the care they are receiving.  Nerys also works closely with different professionals like Social Workers, District Nurses and such, to create person-centred care plans.  She also conducts reviews to ensure we are always meeting the needs of the customers.  Nerys is also a keen and talented cake baker and often is asked to bake special cakes for members of our team and sometimes for customers too. 


Vicky

Vicky Evans

Job Title: Care Coordinator - Flintshire

Joined: 2020

Vicky joined us as a Care Assistant and now supports the office with the Flintshire Coordinating.  


Ann

Ann Kowalska

Job Title: Finance Manager

Joined: 2019

Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business. Ann joined Bluebird Care in January 2019 and came to us with lots of finance experience.  She supports the team with invoicing and payroll.  Ann works closely with Simon the Director in managing the finances of the business.