Bluebird Care Gravesham & Dartford

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
Submit a Review
9.5 57 Reviews
  • Bluebird Care Gravesham & Dartford, Gravesend
Bluebird Care (Gravesham & Dartford) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

Show Bluebird Care Gravesham & Dartford on the Map

Care Provided by Bluebird Care Gravesham & Dartford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mel Marriott (Care Manager)

Funding & Fees Guide for Bluebird Care Gravesham & Dartford

  • Prices

  • Prices from £31.15

Bluebird Care Gravesham & Dartford Reviews (57)

Total of 57, showing 1-20
9.5

Bluebird Care Gravesham & Dartford has a Review Score of 9.5 (9.465) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Gravesham & Dartford has 57 reviews.

Overall Experience

  • 30
  • 26
  • 1
  • 0
  • 0

Date Published

57
1
3
15
42

Review from S C (Client) assisted by family/friend published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Friendly, polite and professional staff. Always punctual and cleanly dressed. Always kind and respect my needs.

Reply from Tammie Johnson, Operations Director at Bluebird Care Gravesham & Dartford

Thank you very much for your kind review. We appreciate your feedback as we use this to better our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline M (Wife of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is nil by mouth, peg fed and has mobility issues. In March, I had my gallbladder out. I booked carers for two days, evening and morning, thinking that was enough, I hadn't realised how incapacitated the op would make one and how I'd struggle.
I contacted Bluebird Care and they quickly arranged
cover for another four days so that I could relax and recuperate. The girls were on time, very efficient and prepared and gave his medication perfectly. They chatted with him all the time and also checked how I was coping. Well done Bluebird.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review, it makes us very proud that we could help you and your husband when you needed help at short notice. We are here for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane B (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have very good and helpful to my dad. He has got a lot better and is doing more for himself. The regular visits of people/carers is keeping Dad stimulated.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you, Jane, for taking the time to complete a review. We are over the moon that Dad is improving and the support he is receiving is benefitting his well-being.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Wife of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers arrive on time, are kind to patients, work together efficiently and leave everything tidy. No complaints.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you for sending in a great review, we appreciate all feedback and will feedback to the care staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor S (Husband of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, a reliable caring service. Honest and hardworking carers. Charges can be high at weekends and bank holidays.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you Trevor for taking the time to write a review, it has been a pleasure looking after your wife over the years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vivian C (Wife of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very good with my husband. Both kind and gentle. My husband is happy with the care that he is receiving and he gets quite chatty with some of them (he is not chatty at the best of times). As long as my husband is happy then I am happy. We would recommend Bluebird Care to anyone. Very
good service.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you, Vivian, for the lovely review regarding the care your husband receives. It's a pleasure to look after him and the carers look forward to coming.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shannon Y (Daughter of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. The carers are exceptional offering friendly, happy emotional services. Although my mum has limited speech they treat her as though she is a normal 59-year-old, which I now means a lot to her. The small gestures like a kiss on the forehead or a hug put a huge smile on her face and I appreciate
that very much.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you for your review, Shannon, we are so pleased that our care professionals are meeting all your mum's needs and putting a smile on Mum's face!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette B (Wife of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

An amazing 5 star review, we are super proud that you are so happy with the service provided and the Care Professionals that provide the care. It means so much to us all that you have left us such a great review


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rita G (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Interesting having different carers.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you for taking the time to write a review, we value feedback from our customers and are delighted that you are very happy with the services we provide and the Care Professionals that visit.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon H (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to everyone at Bluebird Care Gravesham and Dartford. Nothing is ever too much trouble. Support staff in the office are always happy to help. The carers have become invaluable to me; listening, helping and putting in place whatever they can do to help both Mum and myself. The carers visiting Mum
are simply the best and we thank you all.

Reply from Denise Dadswell, Care Manager at Bluebird Care Gravesham & Dartford

Thank you for your glowing review, giving Mum the level of support she requires is so important to us as a team. We are very privileged to work with Mum and yourself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B W (Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Very kind and considerate and understanding.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you for your review, I am so pleased that our care team were able to go above and beyond for you. It was our absolute pleasure!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B E (Wife of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care carried out well. Helpful in domestic tasks. Available to help with care tasks during the day. Live-in care post-hospital discharge was good and helped with the transition from hospital to home.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review, we are so pleased that we were able to be a part of your care and support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael G (Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird Care Gravesham & Dartford receiving domiciliary care, for 7 years now and In that time have only received excellent care. I have found the carers and the office staff to be extremely helpful and friendly. They have always been prepared to do anything they can to make my life
easier and safer.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review, it is always lovely to see and hear that our customers are happy with the services that they receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley Y (Daughter of Client) published on 16 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are kind and friendly towards Mum. The timings are improved now and Mum is happier.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review and we are pleased to know that the timings have improved and that our care staff are kind and friendly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole S (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm generally pleased with the care I receive. My carers arrive each morning on time and go through my normal routine thoroughly. They always ask if there is anything else I need and seem happy to complete any extra task such as hair wash etc. I'm pleased that recently I have received weekly rotas (emailed),
as I used to do and have not been informed of changes which may not be possible. The office are always polite and helpful.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for taking the time to write a review regarding services received. I am really pleased that you are receiving rota's and that our care professionals are taking the time to support you with a hair wash.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird have only been coming for 2/3 weeks.
Early days yet!

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for taking the time to leave a review, your feedback is very important to us. It is a pleasure for our wonderful team to be able to care for and support you and we look forward to this continuing for as long as you require us. Best wishes, the Bluebird Care Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care I have received from Bluebird.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review. Your feedback is extremely important to us and we are very grateful for you taking the time to make the review. Best wishes Bluebird Care Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Lovely staff.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review. Your feedback is extremely important to us and we are very grateful for your kind words and for taking the time to make the review. Best wishes Bluebird Care Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia F (Wife of Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care given.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for leaving a review, Patricia. Your feedback is extremely important to us and we are very pleased to hear that you are happy with the Care services we are providing. Best wishes Bluebird Care Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret H (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard. Good staff and carers.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for your review, Margaret. Your feedback is extremely important to us and we are very grateful for your kind words and for taking the time to make the review. Best wishes Bluebird Care Team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Bluebird Care Gravesham & Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Bluebird Care Gravesham & Dartford is calculated as follows: ( (49 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 86 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gravesham & Dartford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Annabel

Annabel Hurrell

Job Title: Care Manager

Joined: 2022

Annabel has been working in care for over 10 years, gaining experience in domiciliary care, nursing and residential care homes.


Her passion for looking after others shows through in her role as Supervisor, always supportive, caring and smiling!


Annabel has 3 sons who take up a lot of her time along with her dog Chewie. A very sociable person she loves spending time with friends and hosting BBQs and dinner parties.


No image found

Ailton Fernando

Job Title: Care Coordinator

Joined: 2023

Ailton joined Bluebird Care in 2022 as a Care Professional, he had previous customer service experience working in the restaurant business.
He progressed to Care Coordinator in September 2023.


Frequently Asked Questions about Bluebird Care Gravesham & Dartford

What Type of Services does Bluebird Care Gravesham & Dartford offer?

Bluebird Care Gravesham & Dartford offers Home Care.

How many Carers does Bluebird Care Gravesham & Dartford employ?

Bluebird Care Gravesham & Dartford employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gravesham & Dartford to verify any information. View our terms and conditions. Bluebird Care Gravesham & Dartford has a Platinum Service – more info.