Bluebird Care Gravesham & Dartford

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
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9.5 57 Reviews
  • Bluebird Care Gravesham & Dartford, Gravesend
Bluebird Care (Gravesham & Dartford) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

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Care Provided by Bluebird Care Gravesham & Dartford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mel Marriott (Care Manager)

Funding & Fees Guide for Bluebird Care Gravesham & Dartford

  • Prices

  • Prices from £31.15

Bluebird Care Gravesham & Dartford Reviews (57)

Total of 57, showing 21-40
9.5

Bluebird Care Gravesham & Dartford has a Review Score of 9.5 (9.465) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Gravesham & Dartford has 57 reviews.

Overall Experience

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  • 26
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  • 0
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Date Published

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Review from D P (Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful polite service.

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Review from G P (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lost without the care received from Bluebird.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you for your kind words. It is our absolute pleasure to be able to help and support you.


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Review from Doreen K (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls do their best in very difficult times and are always pleasant and kind.

Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you for your review, Doreen. It is our absolute pleasure to be able to help and support you and many other wonderful customers in our local communities.


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Review from I A (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service the carers are lovely.

Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & Dartford

Thank you so much for leaving us a review, we very much appreciate your kind words and are pleased to hear you are happy with the service we provide.


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Review from D T (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good level of service.

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Review from A G (Daughter of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the service received from Bluebird especially the care to provide a constant and regular person or persons for continuity of care.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.


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Review from J M (Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had excellent care.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are so pleased that you are happy with our service.


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Review from S C (Daughter of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have confidence in the care that mum receives from Bluebird and she enjoys the visits.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.


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Review from S G (Friend of Client) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, reliable and consistent care. Responsive to clients needs and changes in my needs as an informal carer. Staff display patience and humor towards client.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.


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Review from J B (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my carers that visit me.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.


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Review from L S (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way I am treated.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.


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Review from G P (Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never been more happy with the care and kindness shown to me by my carer, I cannot praise her enough or the office staff.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service!


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Review from S F (Wife of Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care we receive. The carers are always helpful and check if anything else is needed.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your positive review. Our customers are our number one priority and we strive to do all we can to meet their needs. Thank you for recommending our service.


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Review from D T (Client) assisted by family/friend published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the girls are very pleasant and helpful. They go by my wishes and give me choices. Won't go anywhere else.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.


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Review from T B (Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything is excellent.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.


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Review from M D (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been very good. The carers have been more than willing to do what has been asked of them. Very friendly carers.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.


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Review from S D (Daughter of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers are kind and considerate. Meals cooked well. Took time to chat.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your lovely review. We are passionate about caring for our customers and we are so pleased that we can provide you with an excellent service.


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Review from J M (Son of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has been providing care to my mum since December 2020 post her diagnosis with dementia. As her requirements for support have increased in the last 6 months, they have been friendly faces to her each day and made her feel relaxed while living in her own home. A recommended positive support system.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your review. We are so pleased that you would recommend our service and that we can support your mum so that we can help her to feel relaxed at home.


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Review from Paula T (Daughter of Client) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a client of Bluebird for a number of years and they have always looked after her very well. The staff are pleasant, polite and good at what they do. If there is a hiccup, e.g. a carer being delayed, contact has always been made to advise of this. Arrangements are reviewed on a regular
basis as to care required and received and for bad weather (snow) and needs over Xmas and Bank Holiday periods. All the carers are friendly and efficient at what they do. My Mum has been very happy with her care and I am relieved to know that she is being well looked after. The Office are always very friendly and approachable if there is a problem - of which there have been few. Very happy to recommend Bluebird Care. 10/10.

Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & Dartford

Thank you for your review. We are so pleased that you are happy and would recommend our service!


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Review from M P (Wife of Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and friendliness of the staff.

Reply from Denise, Care Manager at Bluebird Care Gravesham & Dartford

Thank you for your lovely review Margaret and taking the time to write it for us. We endeavour to provide a high-quality service to all of our customers and receiving feedback of this nature is uplifting especially in these uncertain times.


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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Bluebird Care Gravesham & Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Bluebird Care Gravesham & Dartford is calculated as follows: ( (49 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 86 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gravesham & Dartford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Annabel

Annabel Hurrell

Job Title: Care Manager

Joined: 2022

Annabel has been working in care for over 10 years, gaining experience in domiciliary care, nursing and residential care homes.


Her passion for looking after others shows through in her role as Supervisor, always supportive, caring and smiling!


Annabel has 3 sons who take up a lot of her time along with her dog Chewie. A very sociable person she loves spending time with friends and hosting BBQs and dinner parties.


No image found

Ailton Fernando

Job Title: Care Coordinator

Joined: 2023

Ailton joined Bluebird Care in 2022 as a Care Professional, he had previous customer service experience working in the restaurant business.
He progressed to Care Coordinator in September 2023.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gravesham & Dartford to verify any information. View our terms and conditions. Bluebird Care Gravesham & Dartford has a Platinum Service – more info.