Bluebird Care Gravesham & Dartford

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
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9.5 57 Reviews
  • Bluebird Care Gravesham & Dartford, Gravesend
Bluebird Care (Gravesham & Dartford) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

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Care Provided by Bluebird Care Gravesham & Dartford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mel Marriott (Care Manager)

Funding & Fees Guide for Bluebird Care Gravesham & Dartford

  • Prices

  • Prices from £31.15

Bluebird Care Gravesham & Dartford Reviews (57)

Total of 57, showing 41-57
9.5

Bluebird Care Gravesham & Dartford has a Review Score of 9.5 (9.465) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Gravesham & Dartford has 57 reviews.

Overall Experience

  • 30
  • 26
  • 1
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  • 0

Date Published

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Review from L M (Daughter of Client) assisted by family/friend published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good review and everything we commented on was going to be dealt with.

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Review from A B (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care I get. Lovely staff. I have my carer regularly and he is very good.

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Review from J D (Daughter of Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Bluebird has been excellent. If we have any changes or problems they are always dealt with promptly. My Mum is very happy with the care she receives.

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Review from Julie P (Daughter of Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is extremely happy with the service provided. If my Dad is happy, so am I!!

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Review from U W (Client) assisted by family/friend published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and respectful, always letting family know of any issues. They are very flexible and go out of their way to make the level of care good/excellent.

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Review from Bernard C B (Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care is pretty good and consistent with any action to be taken to look after myself and my wife.

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Review from C G (Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living alone and always having been very independent, I was shattered to discover I could not manage without intimate personal care. After all the horror stories in social media, I was very concerned that I would not be well treated.
I could not have been more wrong. From the very start, I was treated
with kindness, understanding and respect for me as a person. They support me in my need to do so much as I can for myself without hurrying me. Although I have friends and family who visit socially, I look forward to my thrice-daily visits from the Bluebird carers.

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Review from Audrey O (Wife of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely satisfied.
Some of the foreign carers take a little longer to settle in but my husband has never made any complaint.

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Review from Ron C (Husband of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely pleased with the level of service received from our regular carer.
She is a kind, sympathetic and knowledgeable person who shows extreme patience with my wife who has suffered from Parkinson's for 27 years.
Our carer readily responds to different situations with professionalism and
understanding.
She has a pleasant approach that lifts each day for us.
Contact with the office staff is easy and they readily respond to our requests and suggestions.

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Review from Lynn K (Daughter of Client) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A tailor-made package as required to enable my father to live independently.

Reply from Nathan Brown at Bluebird Care Gravesham & Dartford

Thank you Lynn for your lovely review. We are proud to deliver the service we do and pleased our team did themselves proud.


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Review from David P (Son of Client) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service Bluebird Care (Gravesham & Dartford) provides is very comprehensive. The staff are extremely caring and understanding of my mother's needs. They arrive on time and can be relied upon to support her.

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Review from Sherrie C (Daughter of Client) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have witnessed the carers to be friendly and take time to talk to dad which keeps him happy.

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Review from Wendy H (Client) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care (Gravesham & Dartford)to be extremely good. They have helped me to recuperate after my spinal surgery. The staff have been supportive and easy to get along with. They have even looked after my dog and walked him.

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Review from Marion C (Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all. Excellent service.

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Review from D L (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been very good to me.

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Review from M W (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service.

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Review from M P (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service.

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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Bluebird Care Gravesham & Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Bluebird Care Gravesham & Dartford is calculated as follows: ( (49 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 86 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gravesham & Dartford is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Annabel

Annabel Hurrell

Job Title: Care Manager

Joined: 2022

Annabel has been working in care for over 10 years, gaining experience in domiciliary care, nursing and residential care homes.


Her passion for looking after others shows through in her role as Supervisor, always supportive, caring and smiling!


Annabel has 3 sons who take up a lot of her time along with her dog Chewie. A very sociable person she loves spending time with friends and hosting BBQs and dinner parties.


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Ailton Fernando

Job Title: Care Coordinator

Joined: 2023

Ailton joined Bluebird Care in 2022 as a Care Professional, he had previous customer service experience working in the restaurant business.
He progressed to Care Coordinator in September 2023.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Gravesham & Dartford to verify any information. View our terms and conditions. Bluebird Care Gravesham & Dartford has a Platinum Service – more info.