Bluebird Care Exeter and West Devon

Suite 2, Chiltern House, Sigford Road, Exeter EX2 8NL
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9.6 50 Reviews
  • Bluebird Care Exeter and West Devon, Exeter
Bluebird Care Exeter is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care Exeter works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Exeter and West Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care Exeter and West Devon Reviews (50)

Total of 50, showing 1-20
9.6

Bluebird Care Exeter and West Devon has a Review Score of 9.6 (9.554) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Exeter and West Devon has 50 reviews.

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Review from Susan C (Daughter of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration for the carers who braved the snow and then terrible weather conditions during the storm to make sure my father received his daily support visits.
Their courage, personal dedication and professionalism are impressive. Thank you.

Reply from Sharon Wilkinson, Operations Director at Bluebird Care Exeter and West Devon

Thank you for such kind words, we are also extremely proud of our care team and the dedication they show, particularly in such extreme conditions. Supporting our customers at any time is important but the significance of that support is heightened when we have adverse weather.


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Review from William M (Client) assisted by family/friend published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful for all the care I receive from Bluebird Care but some carers are definitely better than others.

Reply from Frances Rowe, Sen Registered Manager at Bluebird Care Exeter and West Devon

Thank you very much for your feedback. All of our staff complete the same accredited training but we do understand that some personalities suit better than others.


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Review from Sharon S (Daughter of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank you for the wonderful care that you have given my mother.
All of the team have been professional, caring and empathetic.
This has put us at ease knowing she was being carefully looked after with dignity and respect at home.
I would definitely recommend
Bluebird Care to anyone seeking this type of service.
Thank you so much.

Reply from Frances Rowe, Head of Care at Bluebird Care Exeter and West Devon

Thank you, Sharon, for taking the time to write us a review. Your kind words will be shared with the whole team who we know enjoyed the time spent with your mother. Wishing you all the best for the future.


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Review from Joanna C (Daughter of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to find the company online. Prompt contact. Needs of client effectively and accurately identified. Appropriate services provided in good time. Level of care is outstanding, not only ensuring the safety, comfort and well-being of the service user but also the prevention of need for clinical intervention.
Excellent.

Reply from Frances Rowe, Sen Registered Manager at Bluebird Care Exeter and West Devon

Many thanks for your feedback.
Delivering a prompt, safe and effective service that our customers and family members are comfortable with is a high priority for us so we're happy to have met your expectations.


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Review from Julie E (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first telephone contact, Bluebird Care Exeter have been professional, approachable and caring. They take onboard any changes in care required, whether permanent or on a temporary basis. Mum looks forward to her daily visits and is enjoying the variety of conversation and interaction that each carer
brings. As a family, we have been impressed by the care and commitment from every carer we have had contact with and can relax in the knowledge that we can access additional services if and when needed. We would not hesitate to recommend Bluebird Exeter to friends and family who need that extra support in difficult times. A big thank you to you all, Bluebird Exeter.

Reply from Frances Rowe, Head of Care at Bluebird Care Exeter and West Devon

Thank you for your feedback. One of our priorities is the ensure that not only our customers but their family members feel confident and safe with the service we are providing, so we're very happy that you feel we're achieving this. We will share your feedback with the whole team as this reinforces the fantastic job they're doing.


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Review from S C (Daughter of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have shown compassionate care and close attention to my father's needs. The four main carers have got to know my dad well and are tuned into any changes to his heath or wellbeing. I particularly like that my dad has developed good relationships with his regular carers and whilst they respect
his independence, I am informed of any concerns.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care Exeter and West Devon

Thank you for your kind review, the carers enjoy visiting your dad. It is a pleasure to support him. Bluebird Care Teignbridge will feedback your lovely review to the regular staff.


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Review from A P (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They always try to accommodate the time of visit that I want. The carers are always on time, if they are unavailable or delayed, a telephone call lets you know. The carers always have a smile on their face and will do whatever you ask them to do.

Reply from William Flint, Director at Bluebird Care Exeter and West Devon

Thank yo so much for your review, I'm especially pleased to hear you are notified of any changes to your visits!


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Review from Deborah M (Niece of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not know how I would have coped looking after my auntie, especially in the last seven weeks of her life, without the care, help, support and experience of Bluebird Care. The management, office and carers were all amazing. They always went more than the extra mile for us. My auntie loved the carers
who took such time with her and were always cheerful, friendly and professional during every visit. They deserve every bit of praise - they are all superb, a real credit to Bluebird as a company. Absolute angels!

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care Exeter and West Devon

Thank you for your kind review, it was a pleasure to support your aunt.


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Review from T H (Husband of Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is fine but would be better if visits could be earlier in the day, closer to 9 am.

Reply from Jacqueline Fyall, Head of Acquisition and growth at Bluebird Care Exeter and West Devon

Thank you for taking time to review Bluebird Care Teignbridge, we will aim to look at your times in the future with an earlier time.


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Review from M T (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my visit from the carers. They are always very friendly and give me valuable support which helps me to be able to stay living in my home.

Reply from William Flint, Director at Bluebird Care Exeter and West Devon

Thank you so much for taking the time to complete this review, we are really pleased to be able to support you to live at home.


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Review from E F (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Originally we asked for a carer to come at 9.30 - 10.30 once per week, but this is rarely the case. Sometimes they come at 11 or 11.30 which is too late for me to have my shower (the reason to have a carer).
The carers are polite and always ask if there is anything extra to do.
Some are more thorough
at household tasks than others.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care Exeter and West Devon

Thank you for your review it is much appreciated, we will look at your times in future and hopefully amend them.


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Review from G J (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring. I look forward to visits.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Exeter and West Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Sally R (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both management and care provider, demonstrated a high degree of professionalism. Care was administered with thoughtfulness, skill, discretion and maturity. Culinary skills were particularly appreciated and contact with neighbours helping with transport for shopping (in a rather remote location), was
handled with ease and competence. Though only for a short time, the whole care period proved very beneficial to recovery.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Exeter and West Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Anne P (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received, has been excellent by all the carers attending me.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Exeter and West Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from Philip D (Nephew of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was probably one of Bluebird's shortest-lasting clients due to his rapid deterioration in health, but in that brief two weeks that you cared for him, I was really impressed with your obvious care and concern for him. This was made plain to me in your constant communication with me and your
simple concern for his welfare. It far outshone the care and communication, I and he received from his months in a care home. Stay as kind as you are.

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Review from Jane K (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot talk highly enough of Bluebird Care. From the first phone call, through to the assessment and then to the carers, I have received an outstanding service. The carers supporting my father, over a period of months, have been highly trained in all areas and carry out their duties with respect.
They have all been so kind and friendly and keen to acquaint themselves with the family. My father has enjoyed the company of all the carers and appears content and at peace. Bluebird Care keep me well informed and whenever I am in contact with them I am greeted immediately with a very caring and understanding response. Thank you.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Exeter and West Devon

Many thanks for your kind words, we will feed this back to the care team.


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Review from M C (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Bluebird Care Exeter to anyone in need of home care services. In my opinion, all their staff do an exceptional job in a challenging work sector. I find the care staff well trained and extremely helpful, and the office staff very responsive and efficient. Everyone
is always willing to go the extra mile. I have mobility issues and have used Bluebird services on an intermittent basis for over five years now, whenever my husband is away. It gives us great peace of mind to be able to rely on help from Bluebird when needed.

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Review from C P (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only have Bluebird for bed making and general cleaning purposes. All carers are efficient and polite. When finished the task, and always asks if there is anything else I want doing.

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Review from E H (Client) assisted by family/friend published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provide excellent care. Carers are always kind and cheerful. They are always willing to help and offered advice.

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Review from J C (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a very comfortable day with the carer provided by Bluebird. My (late) request for support was dealt with efficiently and professionally. I like the care and attention given by the Bluebird Care management and their sensitive approach to Covid safety protocols. I will be using them again.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Bluebird Care Exeter and West Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Bluebird Care Exeter and West Devon is calculated as follows: ( (44 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 65 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Exeter and West Devon is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (5)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader and Registered Manager

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Jenna

Jenna Hill

Job Title: Homecare Supervisor

Joined: 2013

Jenna joined the Bluebird Care team in May 2013 with 13 years of experience in the care sector, quickly rising to Supervisor after 6 months. Before joining us, Jenna previously worked predominantly in care homes, supporting customers living with Dementia. Jenna is very passionate about her current role as Homecare Supervisor in Exeter. She loves working closely with her customers and Care Workers to ensure they have the best support possible at all times.


Debbie

Debbie Marshall

Job Title: Training Manager

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for almost a decade.


As Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise the training of staff to the next level.


Frequently Asked Questions about Bluebird Care Exeter and West Devon

What Type of Services does Bluebird Care Exeter and West Devon offer?

Bluebird Care Exeter and West Devon offers Home Care.

How many Carers does Bluebird Care Exeter and West Devon employ?

Bluebird Care Exeter and West Devon employs 58 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Exeter and West Devon to verify any information. View our terms and conditions. Bluebird Care Exeter and West Devon has a Platinum Service – more info.