Bluebird Care Exeter and West Devon

Suite 2, Chiltern House, Sigford Road, Exeter EX2 8NL
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9.6 50 Reviews
  • Bluebird Care Exeter and West Devon, Exeter
Bluebird Care Exeter is an award-winning, locally-owned provider of quality home care services.

Bluebird Care East Devon is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 15 minutes to around-the-clock live-in care.

Bluebird Care Exeter works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Exeter and West Devon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • William and Sara Flint (Directors)

Bluebird Care Exeter and West Devon Reviews (50)

Total of 50, showing 21-40
9.6

Bluebird Care Exeter and West Devon has a Review Score of 9.6 (9.554) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Exeter and West Devon has 50 reviews.

Overall Experience

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Review from S D (Daughter of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this was my first experience of any care company, every member of staff I and my mother (who has recently been diagnosed with dementia) have encountered have been very professional and caring. I would recommend their service just purely from a peace of mind points of view, as I find the Bluebirds
app particularly helpful as a means of communication.

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Review from Marion E (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received Bluebird Care Exeter for over 18-months. He is very happy with all of the care provided. Dad has daily visits to help with meals, medication and in keeping his home safe. The services supplied have enabled Dad to keep his independence. Bluebird staff are very caring and approachable,
and as his daughter, I am also very pleased with his care and am confident Dad is in safe hands.

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Review from Linda G (Sister of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister is having from Bluebird is the best she has ever received. They inform her if they are going to arrive to her late or have to change her carer, which helps her with her odd problems she has. They always attend to her with care and a lovely, smiley face. Nothing is too much trouble
for them if she asks for a bit of help. Thank you, Bluebird.

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Review from S G (Daughter of Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted by the care and attention our mum receives from the Bluebird carers. Without this specialised dementia carer, my mum would be in residential care. Bluebird has been excellent in their feedback about any concerns or progress. They have provided a very friendly and person-centred
care plan enabling my mum to continue with some of her interest. We, as a family, believe they go above and beyond our expectations, and words don't simply put across how grateful we are for all they do!

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Review from Kathryn B (Mother of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for the professional care that our disabled son received from Bluebird Care. The Company were swift to assist and arranged a comprehensive assessment, tailored to meet our family needs at relatively short notice. At all times we were informed promptly and clearly of
their services and our son was assisted with support in the most professional, person-centred and compassionate way. Sadly our son suffered a sudden medical episode and died. Bluebird care staff were able to call for emergency assistance immediately and were compassionate and caring during this period. They assisted the emergency services and supported us at a very difficult time and because of this expedient care, our son was able to reach the hospital in a timely manner and passed away later, comfortable and at peace. We cannot express our gratitude to or recommend Bluebird Care more highly.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care Exeter and West Devon

Thank you for your kind feedback, it is very much appreciated. It was a pleasure and honour to support your son.


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Review from Margaret C (Wife of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on end of life when we had to have help and Bluebird came in to help and they made our life so much easier. The carers were so kind and supportive to both my husband and me. I don't think I could not have managed without them.

Reply from Jacqueline Fyall, Head of Business Development at Bluebird Care Exeter and West Devon

Thank you for this review it was a privilege and an honour to look after your husband and to support the family.


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Review from J C (Daughter-in-law of Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have come into contact with Bluebird Care this summer, under difficult family circumstances. We have found Bluebird Care Exeter to be great. We would like to thank the team very much for the care my mother in law receives. Some cases are difficult ones, ours is very difficult and Bluebird have worked
with us to overcome many hurdles and I would like to add that we live a long way from our family member. We trust Bluebird Care and know the high quality of care is there 4 times a day every day. Thank you.

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Review from M B (Wife of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not a very good start but better now as time goes on.

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Review from Jane V (Daughter of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after by Bluebird Care (Exeter) for two years. She has had an operation and periods in hospital but care is always suitably adjusted to meet her needs. Staff always listen and adhere to any instructions regarding her care. Carers arrive with a smile and are happy to chat over a cup
of tea. Any queries or problems are rectified quickly.

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Review from S J (Daughter of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has care for half an hour each Friday and they cover various times when the family are on holiday. The care provided is of a high standard and tasks are completed when required. The majority of staff are courteous and compassionate and deal with my mother in a dignified way. There have been
occasions when an arranged visit has not taken place and communicating this to us directly in order that we could take alternative action was not appropriate. This has now been dealt with should this occur again.

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Review from Janet B (Daughter of Client) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provides an invaluable service. My mother (who has dementia and Alzheimer's but is still sparky at nearly age 88) has carers three times a day. They are very professional and, above all, kind. We couldn't cope without the dedication they show. We have a supervisor who handles any changes
to the care package (time adjustments, new tasks to put on the daily list) and this helps to make things efficient. I would also highly recommend asking Bluebird to sign you up for the app I have on my mobile phone, which shows how each carer visit went. Carers make notes every time they come, and this helps me to keep track of how my mum is doing.

Reply from Emma Perrett at Bluebird Care Exeter and West Devon

Thank you for your fantastic feedback. Great to hear all going well and that you find the app helpful to keep up to date with the home care we are providing. Thank you again for taking the time to write your testimonial of our services.


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Review from Christine W (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to Bluebird Care. The caring team have been fantastic, nothing is too much trouble for them over these past months. Their care and ongoing care, support and laughs along the way have put mum well on the way after what has been a few very difficult weeks recently,
and being on the mend and recovering now she enjoys her visits. Thank you.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon

Fantastic feedback - the team will be delighted, thank you. All the best for a continued recovery for your mother. Bluebird Care


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Review from Maureen S (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall fairly satisfied but if carer and cleaner are going to late or not coming, I would like to be informed. When cleaner did not turn up I was charged and it took 2 phone calls from me and one from my daughter to get a refund.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon

Hello, thank you for taking time to review our care. We do endeavour to sort out any issues as soon as they are raised and appreciate your feedback. Many thanks again. Bluebird Care, Exeter.


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Review from James S (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sufficient and necessary time spent to determine the type and extent of care needed and able to be offered.

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Review from Martyn G (Son of Client) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with the current level of support provided by Bluebird, and certainly hope to use their services into the future.

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Review from Isobel D (Daughter of Client) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has Dementia needs support to live at home as she is on her own. Bluebird Care in Exeter has been excellent in supplying carers with the extra expertise. They have adjusted to any variations in my mothers care and they are kind, caring and on time.
They make sure Mum has an interesting
time, take her out shopping, or for a drive or out to lunch and to Wellness Meetings. At all times they make sure she is safe.
Any questions or alterations, the management or the carers keep me informed and it is very much a team effort between Bluebird and myself. The management is extremely approachable and responds to any questions or changes that are needed and regularly make contact to discuss any changes in my mothers care that might be needed.
The PASS system is brilliant as I can then see what the notes are for each visit to my mum and can spot any trends or changes that are needed. Overall the service is excellent and I have not come across any issues at all. Thank you.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon

Some fantastic feedback for the care team - thank you so much for taking the time to recommend and review our home care service.


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Review from Allison M (Daughter of Client) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service provided to mum and would recommend to friends and family. First class service very caring and professional. Go the extra mile in every way.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon

Thank you for taking the time to review our care - and for such a glowing recommendation of the care team's work. They will be thrilled with the feedback.


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Review from Mary P (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very well cared for by Bluebird Care (Exeter). All have been polite and a great many of the carers have gone out of their way to please me. There have been one or two that have made me feel that they are just doing a job and that their eyes are always on the clock but these are in the minority
and have often left.

Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon

Thank you for taking the time to review our care. We appreciate your comments.


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Review from Brenda B (Client) published on 15 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been receiving care from Bluebird care on and off for more than 5 years.
My regular care workers know my routine well and support me to remain living in my own home.
I have one carer who makes me laugh and brightens my day, I look forward to her visiting me.

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Review from David W (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite, patient, very caring and pleasant.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Bluebird Care Exeter and West Devon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.554 for Bluebird Care Exeter and West Devon is calculated as follows: ( (44 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 65 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Exeter and West Devon is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (5)

William

William Flint

Job Title: Director

Joined: 2011

William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.


William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.


Sara

Sara Flint

Job Title: Director

Joined: 2011

Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.


For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.


Jacqueline

Jacqueline Fyall

Job Title: Business Leader and Registered Manager

Jackie is a highly experienced Manager joining us after 14 years with the NHS.


Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.


Jenna

Jenna Hill

Job Title: Homecare Supervisor

Joined: 2013

Jenna joined the Bluebird Care team in May 2013 with 13 years of experience in the care sector, quickly rising to Supervisor after 6 months. Before joining us, Jenna previously worked predominantly in care homes, supporting customers living with Dementia. Jenna is very passionate about her current role as Homecare Supervisor in Exeter. She loves working closely with her customers and Care Workers to ensure they have the best support possible at all times.


Debbie

Debbie Marshall

Job Title: Training Manager

Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for almost a decade.


As Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise the training of staff to the next level.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Exeter and West Devon to verify any information. View our terms and conditions. Bluebird Care Exeter and West Devon has a Platinum Service – more info.