The team provide excellent care. Carers are always kind and cheerful.
E H (Client)
The care my sister is having from Bluebird is the best she has ever received.
Linda G (Sister of Client)
they go above and beyond our expectations, and words don't simply put across how grateful we are
S G (Daughter of Client)
Bluebird Care Exeter and West Devon has a Review Score of 9.6 (9.554) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Exeter and West Devon has 50 reviews.
Review from M G (Client) published on 15 March 2018
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Reply from Emma Perrett, Head of Brand Strategy & Comms at Bluebird Care Exeter and West Devon
Thank you for taking the time to review us and great to hear that with our help over the last five years, you have been able to remain at home. Thank you again. Best wishes, Bluebird Care, Exeter.
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Review from H C (Client) published on 12 March 2018
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Review from Julia H (Daughter of Client) published on 26 February 2018
Submitted via Website •
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Review from Cicely S (Client) published on 2 February 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for such a heartwarming and positive review. Being able to give feedback of this kind to your homecare team is fantastic. We look forward to continuing caring for you, in your home. Many thanks, The Bluebird Care team.
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Review from Steve P (Son of Client) published on 31 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for your time in reviewing our homecare services. We are incredibly pleased to receive this positive feedback and will share it with our Devon Bluebirds. It is so rewarding to hear that homecare is enabling your mum to stay at home and remain independent. Thank you again.
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Review from J C (Niece of Client) published on 25 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for your positive review around the home care which we provide.
Bluebird Care’s aim it to be an outstanding home care company – and part of that is to innovate where we believe it will add real value to our customers.
The Pass System you refer to is an advanced tool which enables our whole home care team to manage our customer visits in real time and is highly recommended by the Care Quality Commission, who we are monitored by. The benefit of having the care notes of a customer, confidentially, available on-line through the OpenPass system means a customer’s entire team – including allied health professionals outside of Bluebird Care (such as GP’s, District Nurses and of course families), can view the notes at any time using the QR code.
However, please do not hesitate in contacting your Bluebird Care Supervisor if you would like to discuss this further and find ways in which we can provide you with the information when and how you would like it.
Thank you again for taking the time in giving us feedback.
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Review from C T (Husband of Client) published on 19 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for taking the time to write your positive review of the home care services we provide for your wife. We are encouraged to hear you consider our timekeeping as "very good". Many thanks.
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Review from Dorothy S (Client) published on 12 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for taking the time to review our service and we're glad you feel you can recommend us so highly. We will ensure one of our Supervisors contacts you to discuss any time-keeping issues you have. Many thanks again, Bluebird Care Exeter.
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Review from Debra T (Daughter of Client) published on 11 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you and many thanks for taking the time to review our care.
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Treated with Dignity
Value for Money
Review from J M (Client) published on 9 January 2017
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Reply from Emma Perrett, Head of Brand Strategy & Communications at Bluebird Care Exeter and West Devon
Thank you for your review. We value and appreciate your feedback and your custom.
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The Review Score of 9.6 (9.554) out of 10 for Bluebird Care Exeter and West Devon is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.554 for Bluebird Care Exeter and West Devon is calculated as follows: ( (44 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 65 Ratings = 4.554
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Exeter and West Devon is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2018
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Job Title: Director
Joined: 2011
William is a former NHS and Social Care Manager. He has extensive experience of managing and delivering high quality health services to the public. Locally, he was responsible for the joint delivery of Health and Social Care services for Adults in Exeter, Sidmouth, Seaton and Axminster. William has achieved a Masters Degree in Health Care Management (University of Birmingham), gained whilst on the highly competitive NHS Graduate Management Training Scheme.
William is driven by a desire to provide responsive high quality care services. He is particularly keen to provide individualised services that enrich the lives of those receiving them.
Job Title: Director
Joined: 2011
Sara is a Business graduate (Loughborough). Her working career started in Business Management for British Airways (she was fortunate enough to fly Concorde to New York!!). Locally Sara has worked for NHS Devon and the local Stroke Network, based at the Royal Devon and Exeter NHS Foundation Trust. She also managed the South West NHS Neonatal Networks which covered the Neonatal units from Gloucester to Lands End. Sara has always had a passion for the standards of care delivered to older people.
For a number of her adult years, Sara was a care worker supporting older people and so has "hands on" experience of care. Given her experience as a care worker, she has uncompromising standards in the area of customer care. Sara is an avid reader and loves walking, particularly on the "High Moors" with William and their dogs 'Poppy' and 'Ruby'.
Job Title: Business Leader and Registered Manager
Jackie is a highly experienced Manager joining us after 14 years with the NHS.
Jackie is responsible for the legal and ethical running of the business, ensuring that we continue to meet the regulations set out by the Care Quality Commission. She also ensures that both our customers and staff alike are happy and that their needs are being met.
Job Title: Homecare Supervisor
Joined: 2013
Jenna joined the Bluebird Care team in May 2013 with 13 years of experience in the care sector, quickly rising to Supervisor after 6 months. Before joining us, Jenna previously worked predominantly in care homes, supporting customers living with Dementia. Jenna is very passionate about her current role as Homecare Supervisor in Exeter. She loves working closely with her customers and Care Workers to ensure they have the best support possible at all times.
Job Title: Training Manager
Debbie has been working with Bluebird Care since April 2016. She has been working in the healthcare sector for almost a decade.
As Training Manager, Debbie works together with all three of Bluebird Care hubs (Exeter, Exmouth & East Devon) to raise the training of staff to the next level.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Exeter and West Devon to verify any information. View our terms and conditions. Bluebird Care Exeter and West Devon has a Platinum Service – more info.