Portfolio Homecare

Unit 8, Parkside Business Centre, Plumpton Road, Hoddesdon EN11 0ES
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9.1 18 Reviews
  • Portfolio Homecare, Hoddesdon
Portfolio Homecare provides Personal Care, Support and Companionship services to people in their own homes, or at their place(s) of preference. Services are centred on achieving personalised outcomes for Service Users. These outcomes are unique to each individual service user and are developed from the point of initial referral. Outcomes evolve over time to reflect the individual needs and aspirations of each service user. Outcomes can include: increased/improved mobility, health and well-being; improved levels of independence; greater levels of community interactions and involvement and so on. To achieve these outcomes Portfolio Homecare provide a range of services which can include key activities such as Personal Care; Domestic Support and Assistance, through to activity orientated services such as Accompanied Excursions, Shopping Trips, Hospital Visits and so on. Within the boundaries of appropriate Risk Assessments, there are very few limits on what Portfolio Homecare is able to provide to its service users. Services are delivered by the team of Care Workers and Personal Assistants.

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Care Provided by Portfolio Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Portfolio Homecare Ltd
  • Person in charge
  • Aileen Stangoe (Director)

Portfolio Homecare Reviews (18)

9.1

Portfolio Homecare has a Review Score of 9.1 (9.052) out of 10, based on 7 reviews in the last 2 years. Over all time Portfolio Homecare has 18 reviews.

Overall Experience

  • 13
  • 2
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  • 1

Date Published

18
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7
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11

Review from Helena M (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers have been utterly fantastic. We can't rate the care that my father is receiving highly enough. Professional, personable, funny, optimistic, a breath of fresh air. My dad has four children and we've all met both carers. My dad and all four of us agree that they are wonderful. We strongly
recommend that a pay rise would be most appropriate.

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Review from Betty B (Sister of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers support my brother and he gets four visits a day which helps me to have a bit of a break. The carers are very good with my brother and interact with him and follow his routines. We are happy with the service that Portfolio has provided for the last 2 years.

Reply from Bill Stangoe, Nominated individual at Portfolio Homecare

Thank you, Betty, for taking the time and effort to submit a review. We are pleased to hear that Portfolio's staff are taking good care of your brother. Such feedback is very encouraging for the carers who undertake vitally important tasks, sometimes at unsociable hours and frequently in difficult circumstances.


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Review from Irene H (Client) assisted by family/friend published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care agency I have used and Portfolio has been the best I have used. The regular carers and their relief are excellent and consider my needs at all times. The all-day carer I have is absolutely first-class and treats me as an equal at all times. She shows me the utmost respect, which
means everything to me.

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Review from C B (Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Portfolio Homecare have been supporting me following a traumatic brain injury. The care I am receiving is great, they are supporting with my recovery, getting me to step outside my comfort zone, and celebrating my successes. My carer is fantastic, she is very attentive and asks questions, going over
and above. My partner has found the office staff very helpful and accommodating. One staff member in particular is very helpful. The management is getting better, the rotas are still a little off. Another staff member has helped updating my care plan, making suggestions of ensuring my wishes are being included in everything. Whilst promoting independence and dignity, she is brilliant.

Reply from William Stangoe, Nominated individual at Portfolio Homecare

Thank you C for your comments on the care you receive from Portfolio and we will pass them on to the carers who attend you. It is a privilege to be able to contribute to your recovery.


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Review from Stephanie L (Daughter of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. Any problems are resolved quickly now. I would recommend this service. Carers are always polite and respectful.

Reply from Bill Stangoe, Nominated individual at Portfolio Homecare

Thank you Stephanie for the kind words regarding the care provided by Portfolio Homecare. It isn't always easy to get it right all the time so I am pleased that when things aren't as they should be our staff resolves matters quickly.


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Review from T G (Son of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The quality of care varies hugely, some carers are very good, some very poor.
I have to call the office often regarding lapses in care, e.g. the front door left unlocked after the carers have visited, log book entries missing and/or illegible, occasionally bags of soiled items left in the house.
Sometimes
have to take it on trust that the carers have administered medication, as the log book lacks an entry regarding this.

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Review from Dinesh P (Grandson of Client) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my grandma's care has been good. However, on a few occasions the carer has raised their voice on my grandma who has a language barrier and does not speak English or understand it. Other carers have done really well with this situation and do take extra care with her needs. The carers are not
scheduled to come in at a particular time of the day and this sometimes causes my grandma to become restless, especially in the evenings.

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Review from J D (Son of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portfolio provided excellent care for my mother during her last two months. The staff who came in were very professional, and treated her always with compassion and dignity, never impersonally. I would not have been able to look after her without their support and I am very grateful that this service
was available. The manager who visited to set up the scheme initially was equally professional. I would not hesitate to recommend Portfolio to anyone.

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Review from Ria H (Daughter of Client) published on 2 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How can we ever thank you for the kindness and compassion that you showed our father in his last 2 months, enabling him to die at home. All your carers without exception were professional and knowledgeable, they were able to reposition dad to make him comfortable, he looked forward to your visits and
we had complete trust in the care that you gave. We we would especially like to thank the husband and wife team who were so kind and gentle with our father and allowed him to die with dignity. Thank you doesn't seem enough but we couldn't have followed his wishes without you support.

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Review from Rosemary G (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following release from hospital my mother came home with a care package of 2 carers 4 times a day. The carers visiting my mother were very professional, caring and considerate of her daily determination of health. She was treated with dignity and kindness at every visit. Thank you for providing us with
the wonderful best carers we could have possibly hoped for.

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Review from Jack E (Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found a great homecare company, their name is portfolio. They are providing 24 hour round the clock care for my wife who has spinal cancer.


The office staff are always helpful and understanding and the carers are brilliant. I have absolutely no reservations in recommending Portfolio to anyone

looking for a great homecare company either for themselves or a loved one.

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Review from J M (Granddaughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are only just starting our care journey with Portfolio, my grandmother needs two individuals to visit us four times a day. Our carers so far have been so kind, respectful, efficient and courteous. I would also add that the manager I have spoken to could not be more accommodating and helpful with
queries and questions. We are so grateful that they are making this hard journey a little easier for my grandmother and our family too. Thank you.

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Review from Janice S (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company, always very welcoming, helpful and professional whenever I've needed to communicate with them. All personal carers are so kind and helpful towards my father. I consider their attention to detail has been beneficial in keeping my father at home. Can't thank them enough.

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Review from Michael E (Partner of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portfolio Homecare cared for my partner for the last few months of her life, I would like to name names but this is for some reason forbidden, just let it be said that the husband and wife team looking after her four times a day were so kind and gentle, we just couldn't have asked for more. She looked
forward to their visits and always brightened upon their arrival. She did not want to go into a hospice and her carers made sure she didn't have to.
Thank you Portfolio, I will be eternally great full keep up the good work.

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Review from Natalie A (Daughter of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Portfolio Homecare provided seven months of palliative care for my dear mum. Considering how difficult it must have been during COVID for Portfolio to organise staff during such difficult times, I felt they provided a great service. Although the morning visits could be a bit hit and miss at times, a
routine was eventually achieved. I will be forever grateful for Portfolio who were always at the end of the phone when I needed advice etc. A special thank you to mum's night time carer and the live-in carer, as well as the daytime girls. My mum's wish was to stay in her own home for as long as possible. Thankfully this was achieved with the help of Portfolio.


Thank you.


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Review from Daniel M (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely disgusted with the care my mum receives from this company.
My mum was left until 12pm for her morning call which should have been at 9am. They left my mum with a full catheter with no communication. This is not the first time this has happened.
My mum has always requested female
carers and this company thinks it’s acceptable to send male carers to do her personal care.
I would never recommend this company to even look after a dog, let alone a loved one.

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Review from Hazel D (Wife of Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had 2 carers 4 times a day provided free by NHS and they were wonderful. They became like good friends. They did the work expertly and carefully and made my husband's last weeks as comfortable as possible. I can’t praise them enough.

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Review from Janice N (Wife of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband is paraplegic, paralysed from the chest downwards, he has no core strength or control so is unable to sit up without help for example. Portfolio Carers were assigned to administer his medication 3 times a day and to help him to bed wash and wash, change his bedding etc. They gave him a double
dose one day in error! It was hard communicating with them as most of the carers spoke broken English.


With COVID-19 being about it was important to us for the carers to either take their shoes off or wear coverings, especially when we were told that in some of the homes they go to they may be treading in urine or excrement. The director of the company would not agree to his staff wearing shoe coverings, he said they could slip and he would not agree to them taking their shoes off due to what they may have trod in earlier. We parted company with Portfolio Care.


We are able to speak up for ourselves but what about clients who are not able to?


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Current Review Score: 9.1 (9.052)

Overview of Review Score

The Review Score of 9.1 (9.052) out of 10 for Portfolio Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for Portfolio Homecare is calculated as follows: ( (30 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 42 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Portfolio Homecare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Portfolio Homecare

What Type of Services does Portfolio Homecare offer?

Portfolio Homecare offers Home Care.

How many Carers does Portfolio Homecare employ?

Portfolio Homecare employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Portfolio Homecare to verify any information. View our terms and conditions. Portfolio Homecare has a Platinum Service – more info.