Bluebird Care Reigate

Unit 6 & 7 Pilgrims Court, 15-17 West Street, Reigate RH2 9BL
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9.2 41 Reviews
  • Bluebird Care Reigate, Reigate
Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.

Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals to feel safe, secure and healthy, getting the most out of life without the stress or upheaval of relocation.

The area that Bluebird Care Reigate covers are as follows:
- Mole Valley District
- Reigate
- Banstead District and Tandridge District
- Redhill and Horley
- Leatherhead
- Dorking and Beare Green
- Caterham
- Oxted
- South Godstone
- Lingfield.

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Care Provided by Bluebird Care Reigate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Philips (Care Manager (Acting))

Bluebird Care Reigate Reviews (41)

Total of 41, showing 1-20
9.2

Bluebird Care Reigate has a Review Score of 9.2 (9.185) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Reigate has 41 reviews.

Overall Experience

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Date Published

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Review from John W (Client) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the visits have been positive experiences.
I've been treated with care, patience, respect & dignity.
We would definitely use your agency again.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for your kind words!We are truly grateful for your feedback and are delighted to hear that your experiences with Bluebird Care has been so positive. Our team is dedicated to providing care, patience, respect, and dignity to all of our customers, and it's wonderful to know that these values shined through during your visits.Thank you once again for choosing Bluebird Care and for taking the time to share your experience!


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Review from C V (Husband of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird for about 6 months & have found them remarkably efficient and helpful. I have no adverse criticism to make at all.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for taking the time to share your experience with Bluebird Care! We're delighted to hear that you've found our service efficient and helpful over the past six months. Your kind words mean a lot to our team, who strive to provide the best possible care and support. We truly appreciate your feedback and look forward to continuing to support you!


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Review from Anne H (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who come to me are really kind and helpful, charming ladies. They really care. I have been with Bluebird since 2013.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your wonderful feedback! We're delighted to hear that our team has made such a positive impression. Our staff takes great pride in providing compassionate and attentive care, and your kind words truly mean a lot to us. We're honoured to have had your trust and support since 2013 and look forward to continuing to provide you with the high-quality service you deserve. If there's anything more we can do for you, please don't hesitate to let us know!


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Review from M G (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the ticked boxes are satisfactory. An experienced carer is particularly appreciated. All cares are keen to want to be helpful and I enjoy meeting different personalities.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you so much for your kind words and taking the time to share your experience with Bluebird Care. We are delighted to hear that our team has met your expectations and that you appreciate the dedication and experience of our carers. Ensuring that our customers receive the best possible care from compassionate and professional staff is our priority. It's also wonderful to know that you enjoy meeting different personalities within our team. We believe that every carer brings something unique to the service, and we're glad this has made a positive impact on your experience. If there's every anything more we can do to support you, please don't hesitate to let us know. Thank you again for your kind review!


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Review from Frank d (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife, who has Parkinson's Disease and I have been using the service of Bluebird Reigate since March 2024. The carers who have been sent to us have been in general been providing excellent services. The rostering services of the office staff in Reigate have been (sometimes very) disappointing. The
office schedulers and supervisors seem to be uninterested in updating the database properly. So the timing and scheduling of the visits have been erratic and the staff in the office seem to be unaware of the concept of client satisfaction. Simply put: they are blunt. Not aware of the software modules the Reigate Bluebird is using. The 'pass programme' seems to provide functionality for proper planning and minimizing travel time. But the schedule is week in week out chaotic. There is a lot of 'management by exception' to correct for inadequate inputs in and insufficient quality control of the output of in the database. A real time and chronic planning disaster!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for taking the time to share your feedback about your experience with Bluebird Care Reigate. We truly appreciate your review, we are delighted to know that the care provided by our care assistants has been good. Ensuring high-quality care for your wife is our top priority, and we are pleased to hear that our care assistants are meeting your expectations in this regard. We are sorry to hear about the challenges you've faced with our scheduling services, we will feed this review onto the relevant team to be investigated. Thank you!


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Review from E C (Client) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The help given is very much appreciated. The staff standards vary: one or two are excellent, others are good.
1) It would help to know in advance which staff member is scheduled as cleaning/ironing jobs etc. suite some staff better than others.
2) It would also be helpful to establish a regular time
for every visit so that we can establish a regular routine at our end. Realise this may not be possible due to emergencies etc.
Overall, the help given by Bluebird Care is helpful and appreciated.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you for your valuable feedback and for sharing your experience with Bluebird Care. We are pleased to hear that the help provided by our team is appreciated and beneficial to you. We take your comment, your feedback seriously and will continue to work on maintaining and improving the quality of our care, we have passed your feedback on to the care manager who will be in touch with you. Your feedback is invaluable to us as we strive to improve our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.


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Review from W P (Client) assisted by family/friend published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are conscientious and helpful. Some do not wear aprons; one doesn't remove her coat; one caused a traffic jam by parking carelessly and annoyed the neighbours!

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you for taking the time to leave Bluebird Care Reigate a review. Your feedback is appreciated in helping us provide the best possible care. Thank you for bringing these matters to our attention and we look forward to continuing to serve you with the high standards you expect from us. Thank you again, have a lovely day!


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Review from Paula G (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff have been very good and kind. In particular, one carer has become a regular carer and knows my needs very well.
The members of staff in the office have been very helpful in liaising with doctors, nurses and the hospital.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.


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Review from Mary S (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we have been happy with the service. It has not been ideal having so many different carers as my stepfather has to repeat what is required. All the carers have been very pleasant.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for your kind words and positive feedback about Bluebird Care! At Bluebird Care, we strive to provide the highest standard of care and support to all our customers. It is incredibly rewarding to know that our efforts are making a positive impact on the lives of those we care for. Your appreciation motivates us to continue delivering exceptional care with compassion and dedication. Thank you again for your kind words and for leaving us a positive review.


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Review from P D (Wife of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The provision of carers without cars caused most upset as we are not near a good bus route and a good railway station. The concern if they were late?! Especially as they come from Croydon and further distances, which seemed weird. We only had one unsatisfactory carer who did not come prepared to give
care on his only night! Made himself off to bed!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for taking the time to leave us a review, we truly appreciate your feedback. We are constantly striving to enhance our service, and your insights are invaluable in helping us achieve that goal. Your satisfaction is our top priority, and we appreciate your contribution to our ongoing efforts to provide an outstanding experience for everyone. Thank you again for choosing Bluebird Care.


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Review from K F (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Bluebird Care agency have been caring for my mum for 6 months. Her needs are met with respect and kindness.
Any concerns are dealt with quickly and with understanding. If they have any concerns about my mum I am informed quickly. I would be happy to recommend the carers who see my mum.
They are reliable and proactive.

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Reigate

Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you had a positive experience with our service. Your kind words are truly appreciated and serve as motivation for our team.
If you ever have any further feedback or if there's anything we can do to enhance your experience, please don't hesitate to reach out.
Once again, thank you for choosing Bluebird Care and your feedback.


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Review from M C (Friend of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As you know, I am away, but my sister and client have both said how happy they are with the carer. I am delighted as I am able to relax and enjoy my break. I understand that the carer is very respectful, she is maintaining personal care to a high standard, she is providing meals which I understand are
being enjoyed, and their recreational periods also seem to be of similar liking.
I believe that the carer is maintaining the exercises advised by the therapist, which is very important.
Although the carer is relatively new, she has, in this short time, proven to be very competent, caring, polite and altogether an asset to your agency.

Reply from Lauren Wiggins, Digital Marketing Manager at Bluebird Care Reigate

Thank you for your feedback. We're so pleased to hear that you are happy with the care being provided. Please do not hesitate to contact us should you need any other assistance. Kind regards.


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Review from David H (Husband of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer established an immediate rapport with my wife, which was a great relief as I was in hospital myself when she arrived. It was obvious from the moment I came home.
Care is delivered gently, maintaining dignity and without stress or fuss. It's a million miles better than I was able to
deliver before she arrived. The result is that both my wife and myself have benefitted very significantly over the four months we have been fortunate enough to have had this support.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Dear David, thank you for taking the time to leave a review. We're so pleased to hear that your wife is getting the support she needs and that you are happy with the care she is receiving.
We will ensure that your lovely feedback is relayed to our team and the management. As always, if you need anything else, please do not hesitate to give our team a call. Kind regards.


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Review from Y W (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was gentle and caring every time he came.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Hi there; thank you for taking the time to leave us a review. We're pleased to hear that our carer was gentle and caring. Kind regards.


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Review from Edward N (Son of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the helpers are pleasant and helpful and Mum would describe all as good. A couple she regards as excellent, their manner and initiative distinguish them. Mum finds the constant change of staff a little unsettling and not what she had expected.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Hi Edward, thank you for taking the time to leave a review. We're pleased to hear that your mum regards our carers as excellent. However, we are sorry to hear that there has been issues around different carers visiting. Please be assured your comments will be relayed to our business director to review. If you do need any further assistance, please do not hesitate to call our team. Kind regards.


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Review from M O (Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Drawing on my experience and of friends' experiences, it is evident that there is a distinct difference between free-lance domestic helpers and those employed by an agency - with the latter being far more efficient. I have been a client with Bluebird Care for two months and have found the ladies that
come to me were obviously professional in their demeanour and skills but at the same time were friendly, without being condescending.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Hi there, thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you are happy with the care you are receiving. Please do not hesitate to give our team a call, if you need anything else. Kind regards.


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Review from C D (Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Bluebird Care very good. The carers are pleasant and polite and do the job very well. They have conversations with me which is wonderful as I don't see many people and most of all they smile a lot. I cannot fault them, female or male. The office staff are pleasant and always have a small chat
with you when you ring. My only complaint is that they do a yearly survey, you send it back and they say they have noted everyone's thoughts and will put some changes in, but nothing happens. We carry on as usual. Why bother with a survey at all.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave us a review. We’re so pleased to hear that our carers are pleasant and polite upon their visit to you. In regards to our yearly surveys, please be ensured that our Care Managers do take these very seriously and are continuously looking at ways to implement feedback as mentioned by our clients. If there is anything you need or would like to discuss further, please do not hesitate to contact our Care Manager. Kind regards


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Review from J R (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are extremely good, efficient and friendly. Always ready to assist. I look forward to their company. Visiting times have on occasion been different to my agreed schedule and at times shortened. This is sometimes confusing and difficult to cater for. Good service, pleasant staff. I am well
satisfied with the service offered.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave us a review. We're so pleased to hear that our carers are pleasant and that you look forward to their company. We will ensure your feedback is relayed to our care manager to review. If you need anything else, please do not hesitate to contact our team. Kind regards.


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Review from M C (Client) assisted by family/friend published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only used the service for three weeks following a fall. On the whole, I have found the carers extremely competent, kind and caring.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a great review. We're sorry to hear that you had a fall and hope you are feeling better soon. It is great to hear that our team are competent, kind and caring. We will ensure this feedback is relayed to our team. In the meantime, if you need anything else please do not hesitate to give our team a call. Best wishes.


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Review from G H (Client) assisted by family/friend published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual carer visits, excluding exceptional circumstances beyond their control. Exemplary care provided over tasks and personal care, as requested/required based on their own personalities. Lunch prepared extremely satisfactorily. Willing to take me on visits to shops, bank, GP appointments etc. I
cannot fault any of them.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for your fantastic review. It is lovely to hear how our team are able to assist you and keep you safe and happy in your own home. If you do require anything else, please do not hesitate to give our team a call. Best wishes.


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Current Review Score: 9.2 (9.185)

Overview of Review Score

The Review Score of 9.2 (9.185) out of 10 for Bluebird Care Reigate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.185 for Bluebird Care Reigate is calculated as follows: ( (44 Excellents x 5) + (46 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 108 Ratings = 4.185

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Reigate is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Bluebird Care Reigate

What Type of Services does Bluebird Care Reigate offer?

Bluebird Care Reigate offers Home Care.

How many Carers does Bluebird Care Reigate employ?

Bluebird Care Reigate employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Reigate to verify any information. View our terms and conditions. Bluebird Care Reigate has a Platinum Service – more info.