Bluebird Care Reigate

Unit 6 & 7 Pilgrims Court, 15-17 West Street, Reigate RH2 9BL
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9.2 41 Reviews
  • Bluebird Care Reigate, Reigate
Bluebird Care (Reigate) offers both home and live-in care packages which are tailored to the individual. Their person-centered care service helps clients to be self-sufficient and offers peace of mind to friends and loved ones. The provider is passionate that adults with care needs deserve a 'realistic alternative' to moving into residential accommodation.

Home and live-in care packages are organised to assist with daily chores and any mobility issues, helping individuals to feel safe, secure and healthy, getting the most out of life without the stress or upheaval of relocation.

The area that Bluebird Care Reigate covers are as follows:
- Mole Valley District
- Reigate
- Banstead District and Tandridge District
- Redhill and Horley
- Leatherhead
- Dorking and Beare Green
- Caterham
- Oxted
- South Godstone
- Lingfield.

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Care Provided by Bluebird Care Reigate

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Philips (Care Manager (Acting))

Bluebird Care Reigate Reviews (41)

Total of 41, showing 21-40
9.2

Bluebird Care Reigate has a Review Score of 9.2 (9.185) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Reigate has 41 reviews.

Overall Experience

  • 24
  • 15
  • 1
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  • 0

Date Published

41
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24

Review from H S (Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are wonderful, sometimes the organisation is a little chaotic.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave us a review. We're so pleased to hear that the carers are wonderful and will ensure your feedback is relayed to our care manager to review. In the meantime, please do not hesitate to give us a call with any questions. Kind regards.


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Review from Colin B (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers arrival times can be much affected by traffic chaos and travel times allowed resulting in some tasks being no longer relevant.
All carers pleasant and supportive and good humoured.

Reply from Lauren Wiggins, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a review Colin. We will ensure your comments are relayed to our management team to review. We're pleased to hear that our carers are providing great support. If you do need anything in the future, please do not hesitate to give our team a call. Best wishes.


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Review from Valerie S (Sister of Client) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last three years, Bluebird Care Reigate has cared for my sister. She was cared for in a professional capacity by a great team of carers who treated her with kindness, dignity, respect and understanding of her needs. They also supported me in my capacity as her carer. If at any time I needed
extra support and different times the office staff did their best to accommodate me.
Just thank you all very much for all your help, especially during the last few weeks.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Reigate

Hi Valerie,
Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that your sister has been supported well by our team members and received great care. If we can be any help in the future let us know. Best wishes, Lauren


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Review from Sue K (Daughter of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first review, my dad found the overall experience was excellent. Family are also very pleased with the support he is receiving.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Reigate

Hi Sue,
Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that your experience for your dad was excellent.
Thank you for the amazing review, Lauren


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Review from Mark A (Son of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service that my dad received over the last 18 months. Very caring people. Whilst my 95-year-old Dad was the client, they were also very considerate to my 96-year-old mum. I would happily recommend them.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Reigate

Hi Mark,
Thank you for taking the time to leave us a fantastic review. We're pleased to hear that you found our team to be caring and able to assist your dad.
Many thanks, Lauren


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Review from L W (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief to find Bluebird Care Reigate! My mum has been met with kindness and respect by every single one of their staff so far. They are friendly, efficient and flexible. I have also been made to feel part of an open and understanding team working towards the same goal, and therefore feel hugely
supported myself. We were assigned a different care company on discharge from hospital so sadly know that not all care companies are alike. Congratulations and a heartfelt thank you to the Reigate team - long may our partnership continue.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Reigate

Thank you so much for your kind words. We are so pleased that we have been able to make a positive difference.


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Review from Malcolm E (Client) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been providing support for over a year and has played a major part in improving my health. The team responsible for my care have provided both physical care and encouragement by concentrating on the progress made, and practical advice on how to deal with the limitations I have following
a stroke. The carers are superb, and they have stopped me from falling into depression with their positive attitude and good humour.
I cannot praise the whole Reigate team enough for their support, and I would recommend them to anyone looking for good and reliable health care.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Reigate

Thank you so much for your kind words. We are proud to be part of your recovery and assist with daily life.


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Review from M P (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team of carers have been superb in every respect. We asked for help at short notice and they provided a well organised and prompt response to our mum's needs. The carers clearly listened carefully to mums wishes and respected them. We could not have wished for better.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a review. We really appreciate the positive feedback and will share your review with our team.


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Review from Sue (Daughter of Client) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far we have been extremely happy with the care that my father has received. He has a carer visit once a day for an hour. All of the carers have been very good and helpful and have been diligent to raise any concerns or issues if they have noticed them. My father has particularly enjoyed the visits
from his main carer who he gets on very well with and feels is excellent. Not only does he help my father with showering, and getting up and taking his medications etc but he also makes him laugh and engages with him so that my father starts the day feeling positive. I particularly like the app as a way of checking in on comments from the carers and seeing in advance what time they are due to arrive. The main office have also been very helpful and responsive and have contacted me directly if ever they have any concerns. Overall I am very happy with the service

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Reigate

Hello Sue, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us! Thank you for the amazing review, Scarlett Cabrini


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Review from Beverley P (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Bluebird Care (Reigate) enough for their support during the last months of my father's life. Whilst he was well they brought a smile to his face on every visit and took the strain off myself and my mother so that we could relax and enjoy our time with him. The team were happy, hardworking
and knowledgeable and we felt very confident in them. The visits were flexible and always punctual and the office support was brilliant, always checking things were as we wanted them.
Later in the last days of his life, they dealt with everything for us in a kind and professional way. Showing their knowledge and training. It meant the world to us so that we could just be by his side and not worry about anything. You must be very proud of your team.

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Review from Paul (Husband of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my wife has been of the highest standard with kindness, skill, and attention to detail being of the highest order. Help in cleaning my wife's bedroom, laundry, and general cleaning have been thorough, while every opportunity is offered to make life easier.

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Review from Debbie C (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at home by the Bluebird Care Reigate team until her end of life. She got to know the staff earlier in the year 2020 when she was first discharged from hospital and in much better heath. They helped her during the following months and during the difficulties of Covid lockdown.
When she became unwell later in the year and frail at the end of her life all the staff provided care that was empathetic, kind and so caring. They gave her dignity as she got weaker and cared for her professionally and with kindness as she required more help. They are very special people providing more than just a service. Also nothing was too much trouble when contacting the office for additional help. I can’t recommend the agency enough.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to the Bluebird Care Reigate team. It was a great pleasure to provide care to your Mother, she was such a beautiful person and touched our hearts and will be missed by all the Bluebird Care Reigate team. We wish you and your family all the best for the future.


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Review from Ann B (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care Reigate for morning care for my mother and the experience has been faultless. All the ladies have been kind and considerate and excellent with the care they provide.
My mother might not be the easiest to deal with, but she has nothing but praise for her ladies.
We
have started 3 nights a week care as well and that has been very successful.
It is wonderful for us to know that Mum has the best care she can have, and the Bluebird ladies provide the same level of care that we do.
We have tried other companies, but we can see no reason why we would need to look elsewhere now.
Our local office ladies are very efficient and a pleasure to deal with.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave us this lovely review. The Bluebird Care Reigate team takes pride in providing an excellent customer experience while keeping people safe and happy in their home. We will be sure to pass along your comments to the Bluebird Care Reigate team.


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Review from Jonathan G (Son of Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's care is good. There are some differences between the cooking of carers and what they cook. However, this can be sorted out with regular reviews which are really helpful. Overall the service is good and it obviously enables Mum to stay at home.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a wonderful review on our services that we provide to your mum. We will be sure to pass your comments on to our Bluebird Care Reigate team.


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Review from Caroline M (Niece of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy with the service she receives from the carers and enjoys their visits. They are sympathetic and understanding of her needs and are professional in their duties. As my aunt suffers from anxiety, she greatly appreciates it when Bluebird calls her to let her know if a carer is going
to be late. It is reassuring for me to know that I can get hold of Bluebird at any time, out of hours included, if an issue arises concerning my aunt's wellbeing. I also find it very helpful having access to the app, so I can see the carers' notes following each visit and address anything that arises.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a lovely review on the service we provide to your Aunt. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Irene S (Wife of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When something/somebody excels it is truly difficult to explain in words, but here goes. From the first visit, we felt Bluebird were not just interested in my late husband, but also me, the family and even our dog. Every single carer was kind, polite, courteous, professional. Nothing was too much trouble.
They were able to cope with my hubbie and became great confidants. They were here twice daily and I can honestly say they were far more than carers. Their caring attitude to a very macho man - they had him eating out of their hands. Wish they could teach me. Shouldn’t really single out, as they are a team, but have to make a special mention concerning 2 carers in particular. One was like our daughter we’d never had and the family thank her for attending hubbie’s cremation. The other was like a breath of fresh air. Happy, magical smile - better than a pick me up! I/we would have absolutely no hesitation in recommending the service Bluebird provided. As already said, they cared for all of us.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for leaving such a wonderful review about Bluebird Care Reigate. The carers loved coming to visit you and your hubbie and we will share all your lovely comments with the Bluebird Care Reigate team, and it was a great pleasure to provide care for him and will be missed by all the team. We wish you all the best for the future.


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Review from Keith W (Son of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience has been very good, Bluebird Reigate have been excellent to deal with. They have provided good, reliable care for my dad, and been very helpful on the telephone. I would definitely recommend them.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave such a lovely review of the services we provide. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care and support to your Dad.


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Review from Laura R (Daughter of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a client of Bluebird for a few years now and is very happy with them. Some carers are better than others but some are excellent and go out of their way to assist mum with extra tasks which really helps her. She has got used to different carers but obviously has her favourites and
generally, they are the ones that are put on her weekly rota. Overall I would recommend Bluebird.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for taking the time to leave a wonderful review on our services that we provide to your mother. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care to your mother.


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Review from Michelle S (Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are very reliable and the carers are so friendly and helpful. The office team are always polite, friendly and help. It’s all very professional.
I would recommend this care company to anyone who needs care for someone.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your lovely comments on to our Bluebird Care Reigate team.


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Review from Vivien B (Client) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client for 2 and a half years and have been extremely satisfied with the care I have received. Carers are caring and professional. Friendly and knowledgeable in their dealings, approach and attitude.

Reply from Kate Barry, Director at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Current Review Score: 9.2 (9.185)

Overview of Review Score

The Review Score of 9.2 (9.185) out of 10 for Bluebird Care Reigate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.185 for Bluebird Care Reigate is calculated as follows: ( (44 Excellents x 5) + (46 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 108 Ratings = 4.185

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Reigate is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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