Total of 41, showing 41-41

9.2

Bluebird Care Reigate has a Review Score of 9.2 (9.185) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Reigate has 41 reviews.

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Review from Alison S (Daughter of Client) published on 9 October 2020
Submitted via Website • Report

Overall Experience

Outstanding support and care.
Kind, friendly carers able to deal with sensitive situations.
Helped us so much and looked after all the family during very difficult times.
Treated Mum as an individual and made her feel valued.
Thank you all so much, so appreciated.

Reply from Kate Barry, Director at Bluebird Care Reigate

Thank you for leaving such a wonderful review. We will be sure to pass your comments on to our Bluebird Care Reigate team, and it is a pleasure to provide care for your Mum. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.185)

Overview of Review Score

The Review Score of 9.2 (9.185) out of 10 for Bluebird Care Reigate is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.185 for Bluebird Care Reigate is calculated as follows: ( (44 Excellents x 5) + (46 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 108 Ratings = 4.185
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Bluebird Care Reigate is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.