Bluebird Care Stevenage & North Herts

Ground Floor, 2 Walsworth Road, Hitchin SG4 9SP
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9.9 46 Reviews
  • Bluebird Care Stevenage & North Herts, Hitchin
Bluebird Care (Stevenage and North Herts) offer high-quality home care and support services to help people to remain independent and living in their own homes.

They provide a range of unique home care and support and support services that can be tailored to each client's individual needs. Visits can be 30 minutes long or care can be provided on a 24-hour live-in basis, while care staff can support people recovering from an illness or hospital stay.

Care staff provide care to people living in their own homes in Knebworth, Stevenage, Hitchin, Letchworth, Baldock, Royston and the surrounding areas.

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Care Provided by Bluebird Care Stevenage & North Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Treschi (Director)

Funding & Fees Guide for Bluebird Care Stevenage & North Herts

  • Prices

  • Rates to April 2025
    Weekdays
    60mins - £30.50
    45mins - £27.50
    30mins - £22.50


    Weekends
    60mins £35.00
    45mins £33.00
    30mins £29.00


    Live In
    Standard - £1400/week
    Medium - £1600/ week
    High/couples - £1900/week

Bluebird Care Stevenage & North Herts Reviews (46)

Total of 46, showing 1-20
9.9

Bluebird Care Stevenage & North Herts has a Review Score of 9.9 (9.938) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Stevenage & North Herts has 46 reviews.

Overall Experience

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Date Published

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Review from Sandy B (Daughter-in-law of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird was already attending a lady in the block of flats where my mother-in-law was a resident. I spoke to her and her daughter about the company and she gave a glowing report so I contacted them and arranged for carers to start at really short notice. My mother-in-law was discharged from hospital
on 22nd October and carers started on 23rd October. The caring ladies who came to attend to her were extremely polite, friendly and greeted her with warm smile on every visit which she reciprocated. All of the staff and especially the managerial team, treated us with dignity and respect during an extremely difficult time in our lives. Sadly mother-in-law passed away on 3rd November.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. It is so rewarding to know that the care provided by the team was so appreciated. We will pass these compliments on to the team.


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Review from G T (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for Mum was exceptional, we were so pleased that we swapped care companies to Bluebird when we did. Every single member of staff should be so proud of themselves, as they are a credit to the care profession. I know that Mum enjoyed her time with all of the carers she came into contact with.
My sisters and I didn't have to worry about that side of things at all. On behalf of our family, I would like to thank you all for everything you all did for Mum.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

We really appreciate your lovely, kind words. We are happy to be able to help at such an important time. We will, of course, pass on your thanks to the care team who provided the high standard of care which was so well received.


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Review from Mandy S (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff at every job role. I have been supported every step of the way and not only helped Mum but helped me with advice and guidance. I would recommend yourself to anyone and I am 100% pleased with the care Mum received.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for the strong recommendation and we are happy that we were able to meet the standards we set ourselves. The carers were so pleased to hear these lovely words. Many thanks, Robert.


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Review from Andy C (Son of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided outstanding in-home care support for my mum this year. The Bluebird Care managerial team is absolutely brilliant, offering skilled expertise, compassionate understanding and responsive insight to provide the highest standard of supportive care for Mum's special needs requirements
at home. The dedicated Bluebird carers always meet Mum's care support needs with kindness and a warm smile, while brightening her spirits. Effective communication and highly responsive flexibility practiced by Bluebird Care ensures uninterrupted care support as needs change, an invaluable comfort to family. Mum's experience with Bluebird Care has been excellent and we recommend Bluebird Care to others as a first consideration for in-home care support services.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you for your kind words. It is a privilege to look after Mum. It has made the carers day to hear such lovely compliments.


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Review from Kim C (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers cared for Mum, enabling her to remain at home until the end of her life. The carers were kind, friendly and treated Mum with dignity and respect. Support was also given to the family through a very difficult time. Management was always available and gave invaluable support and advice,
particularly regarding other services able to help in our situation. Bluebird carers and management gave an excellent service. I would recommend them to anyone considering care at home!

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your kind words. We are glad that the care provided for Mum was of a high standard and appreciate that it gave invaluable support to the family at such a difficult time. Many thanks, Robert.


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Review from E W (Wife of Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers from Bluebird are all kind, helpful, and conscientious and do their jobs with smiling faces. Waking my husband gently if he has had a bad night and is still asleep when they call.
We are both grateful and very happy with all the services provided.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you for the wonderful words. The carers are so happy to come to provide the care whether it be a day care visit or overnight. Thank you.


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Review from Julie H (Daughter of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received was second to none, all carers showed so much support and compassion at all times and nothing was too much trouble.
All in all, a great team.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your kind words. The carers really loved going to Mum and Dad and will appreciate the positive feedback. Many thanks, Robert.


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Review from Margaret W (Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I get.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your positive review. We really appreciate it. Many thanks, Robert.


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Review from Bryan E (Son of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care looked after both my mum and dad over a period of five years, in these years, Bluebird did an outstanding job and I feel they went above and beyond, caring and befriending both my parents and myself.
Bluebird was completely reliable and communication was brilliant.
I would highly recommend
all the team at the Letchworth office.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

The carers loved Mum and Dad and we were proud to look after them both. Thank you so much for your kind words.


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Review from Keith T (Son of Client) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are punctual, friendly and do an excellent job.
It is a really big weight off my mind to know that Mum will be looked after, kept clean and happy.
Additional things, such as putting the washing on and cleaning the bath and sink, are a real help.
Very happy with Bluebird Care. Thank you.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your kind words. We are happy that Mum has settled in well and our carers do enjoy going to see her. If there are any areas we can improve upon please let us know. Kind regards.


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Review from Judith C (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in this company have changed my life. Their cheerful professionalism lifted me from a depression into a sense of wellbeing and confidence. They are open to any suggestions I make and I feel valued and respected. Office staff equally caring and professional.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

We are so happy to have made such a positive impact and the carers really love coming to you. Thank you so much for the very kind words. It is greatly appreciated. Many thanks, Robert


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Review from H J (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service!
Carers are very professional, friendly and sympathetic. They take a genuine interest in Mum and she looks forward to their visits.
The company has supported us as a family and given advice when required.
Wouldn’t hesitate to recommend Bluebird Care.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for the kind words. We will also pass on the praise to the wonderful carers.
Many thanks,
Robert


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Review from Ann N (Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this company comes straight down from the top, to and through the carers to all customers and also their families. All carers treat us with care, compassion, dignity, respect and understanding and have become like our wider family and friends. They enable us to stay in our own home, increasing
our quality of life enormously; a prize without measure!
My husband and I are both in our late eighties and have between us a number of comorbidities.
I have secondary progressive multiple sclerosis and need hoisting three times daily for some of my various care needs. Bluebird Care Stevenage & North Herts lead personnel gave us excellent advice re the best type of hoist, which was endorsed by my occupational therapist. This has also transformed my life!
So I can totally recommend Bluebird Care Stevenage & North Herts without any reservation whatsoever. They are absolute 'tops' and if there were more gold stars to award, I'd give them ten! Thank you, Bluebird from the bottom of my heart.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. It is an honour and privilege to provide our care and we truly appreciate your compliments. We will pass on your thanks to the carers. Many thanks.


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Review from Jane P (Daughter of Client) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided excellent care for Mum before she passed. I had no hesitation on asking them to provide care for Dad. The care they give is amazing. They treat Dad with great dignity and respect and take the time to actually get to know him as a person. As Bluebird did with Mum, they are guiding us
though as a family, so Dad can be as happy, comfortable and safe as possible. Their support to us as a family is second to none. I trust them implicitly.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you for your very kind words. It was an honour to look after Mum and we will look after Dad as best we can. We are here to help the family too as we understand how difficult things can be. Many thanks.


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Review from M R (Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I receive.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your feedback that is greatly appreciated. The carers love coming to you to provide all the help you need. Robert


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Review from Denise G (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care have supported my mother and in turn us for over a year. The individual carers show genuine care and concern, obviously, understand my mother as an individual person with her little quirks and have made us feel that she is in good hands. Each time I have needed to amend her care they have
done their best to accommodate and my calls to the office team have been like talking to me as a friend, not just a client. These things may seem small but when you work full time having the carer team also offer family support is in my opinion invaluable. I have already passed on my thanks to the team.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your kind words. We enjoyed caring for your mother and are happy that the care was appreciated.


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Review from Ruth S (Daughter of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

we are so pleased we found Bluebird to support my dad at this challenging time. The support crew take time to assess the needs of both Mum and Dad, and work with them and provide the best care tailored to their needs. They show great respect and kindness.
Thank you!

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you for your very kind words. We will pass on the positive comments to the team. Many thanks.


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Review from M R (Daughter-in-law of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care and support provided to my mother-in-law and family members.
Everyone was polite, friendly, thoughtful and respectful. Suggestions and help were given with supplying any additional equipment needed to ensure high-quality of care could be given. Thank you all.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Robert


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Review from Sarah P (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact with the administration team in the office, to the follow-up support provided by the carers on the death of our father, Bluebird excelled. Our father required a live-in carer and four additional carers to help with his additional needs. Every carer showed not only great professionalism
and expertise but understanding, compassion, kindness and love. My sister and I are indebted to them all and would definitely recommend them to anyone.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many thanks, Robert


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Review from William E (Client) assisted by family/friend published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers from Bluebird are wonderful, professional and kind. They take the time to get to know their clients.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many Thanks Robert


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Bluebird Care Stevenage & North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Bluebird Care Stevenage & North Herts is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stevenage & North Herts is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (1)

Robert

Robert Treschi

Job Title: Director

Joined: 2011

I am the Director of Bluebird Care (Stevenage and North Herts). We have a dedicated team that has managed the care from this office for the last 12 years; the Care Manager, coordinator and Supervisor have a combined experience of over 35 years in care.


Having experienced first-hand the difficulties and frustrations of arranging care for my own father I am passionate to provide a service that actually puts the customer and their needs at its heart.


Excellent customer service is very important to me, and my team, and we aim to offer care that we would expect from our own family members. This is why we don’t offer 15-minute visits as we believe that is not sufficient time to offer adequate care. We also aim to have a one-to-one relationship between each customer and carer so that more personal care and friendship can be offered.


Prior to care, I have over 30 years of experience in business (including various Telecommunications companies in over 10 foreign countries) which has taught me that you are only as good as the people you employ. We, therefore, want our carers to be happy and to have a passion for caring.


I have been involved in fundraising for the Alzheimers Society and I am a Dementia Champion.


Frequently Asked Questions about Bluebird Care Stevenage & North Herts

What Type of Services does Bluebird Care Stevenage & North Herts offer?

Bluebird Care Stevenage & North Herts offers Home Care.

How many Carers does Bluebird Care Stevenage & North Herts employ?

Bluebird Care Stevenage & North Herts employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stevenage & North Herts to verify any information. View our terms and conditions. Bluebird Care Stevenage & North Herts has a Platinum Service – more info.