Bluebird Care Stevenage & North Herts

Ground Floor, 2 Walsworth Road, Hitchin SG4 9SP
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9.9 46 Reviews
  • Bluebird Care Stevenage & North Herts, Hitchin
Bluebird Care (Stevenage and North Herts) offer high-quality home care and support services to help people to remain independent and living in their own homes.

They provide a range of unique home care and support and support services that can be tailored to each client's individual needs. Visits can be 30 minutes long or care can be provided on a 24-hour live-in basis, while care staff can support people recovering from an illness or hospital stay.

Care staff provide care to people living in their own homes in Knebworth, Stevenage, Hitchin, Letchworth, Baldock, Royston and the surrounding areas.

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Care Provided by Bluebird Care Stevenage & North Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Treschi (Director)

Funding & Fees Guide for Bluebird Care Stevenage & North Herts

  • Prices

  • Rates to April 2025
    Weekdays
    60mins - £30.50
    45mins - £27.50
    30mins - £22.50


    Weekends
    60mins £35.00
    45mins £33.00
    30mins £29.00


    Live In
    Standard - £1400/week
    Medium - £1600/ week
    High/couples - £1900/week

Bluebird Care Stevenage & North Herts Reviews (46)

Total of 46, showing 21-40
9.9

Bluebird Care Stevenage & North Herts has a Review Score of 9.9 (9.938) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Stevenage & North Herts has 46 reviews.

Overall Experience

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Date Published

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Review from David B (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided excellent care for my mother during the last six months of her life. The carers were very kind and thoughtful, and there was always helpful support from the office. Bluebird went to great lengths to provide extra help when needed and assist in dealing with other healthcare providers.
I cannot fault the service we received and would have no hesitation in recommending Bluebird.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many Thanks, Robert


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Review from M C (Son of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for our mum for the past 2-3months. In this time they have provided an excellent service. The carers that have visited our mum have been very professional but at the same time are caring, compassionate and friendly. Our mum always looks forward to seeing them and having pleasant
chats and laughs with them. She considers them more as friends rather than carers.
Our family, my brother and sister are very grateful that Bluebird is looking after our mum as they are making our lives so much easier and relaxed knowing mum is happy. We have no hesitation in recommending Bluebird Care.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. We are so happy that the care is so appreciated. Many Thanks, Robert


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Review from N S (Son of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have been better. Lovely caring people who go that bit further to ensure that my father was happy and well cared for. Reliable and high quality.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your kind words. Many Thanks Robert


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Review from S W (Daughter of Client) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for my father since September 21. I find them very reliable and caring. We had some carers before who were awful. My father looks forward to his carer coming obviously her help but for her kindness and chats.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many Thanks Robert


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Review from J H (Daughter-in-law of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care gave personal service to 3 members of my family firstly my mother-in-law for at least 3 years until she went into a nursing home. Then due to the excellent care she received, I asked Bluebird Care to help look after my father as he has dementia and deteriorated which helped my mother so
very much, during that time the carers always checked my mother was ok and flagged up any concerns or worries to the family. When my mum became ill and dad went into a nursing home, Bluebird Care looked after mum at the end of her life, allowing us to keep her at home. They also cared for the family during this difficult time with the utmost care, support and dignity.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. It is really appreciated.


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Review from J K (Client) assisted by family/friend published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a wonderful team of carers who I look forward to seeing each day!
They are always smiley and nothing is ever too much. I cannot fault them and consider them more like friends.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many Thanks, Robert


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Review from A M (Daughter of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved closer to us Bluebird has been fantastic. All the team are nice, friendly and caring. The care and support my mum has had in 6 weeks has totally changed her. Mum was in a bad place before her move but now wow! what a change.
I cannot thank the team enough as I am sure I would have
lost my mum now she says she has a new life in front of her. Thank you.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your very kind words. Many Thanks.


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Review from Christopher (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been caring for my Mother on several occasions following surgery and hospital visits. Her care has been first class and she has full confidence that what ever her needs the staff have been able and willing to provide, in some cases beyond expectations. She has also made some friendships
with the carers and appreciates the care and companionship they provide.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you very much for your feedback. Many Thanks Robert


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Review from Tony D (Son of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided consistent, caring, warmth and professional service throughout the period of care provided to my mother. Every interaction (front line and back office) was nothing short of fantastic. They were proactive in the care and their experience of working with dementia was so supportive
and vital to the family. Thank you so much you were all amazing.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you so much for your feedback and very kind words. Many thanks.


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Review from B D (Husband of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have marked excellent for all boxes as this is how I rate the company as that is how I feel about the service they have provided for my wife and myself. Bluebird is excellent in every way.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you for your kind words. We always aim to do our best.


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Review from B S (Client) assisted by family/friend published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reasonable service. Appreciated.

Reply from Robert Trechi, Director at Bluebird Care Stevenage & North Herts

Thank you for your kind words. We always aim to do our best.


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Review from S B (Client) assisted by family/friend published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving support from Bluebird Care staff since December 2019. During this period, I have always found the carers understanding of my needs, kind, courteous and caring. They have all demonstrated a professional and prompt service and attitude. Their care and advice os sound and much valued.

Reply from Robert Treschi, Director at Bluebird Care Stevenage & North Herts

Thank you for your kind words. Your feedback is really appreciated by us and our great team of carers.


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Review from Margaret B (Client) assisted by family/friend published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with all aspects of Bluebird Care.

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Review from Rosy P (Friend of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service, the consistency of the personnel and the cheerful and kind manner our friend is treated to.

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Review from E B (Client) assisted by family/friend published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service and support. The charges are high for an hour but for shorter visits (1/2 and 3/4 hour) are very expensive.

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Review from M F (Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are all very friendly and helpful.
I do have one complaint. I don't like my morning call before 8.30am but on some days recently, it has been between 8.18 and 8.20am and I feel pushed because of this.

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Review from T L (Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is very good as suffering from Multiple Sclerosis and limited from a very painful left should and arm. The office are always very helpful when I need to speak to them.

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Review from E L (Daughter-in-law of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were at our lowest point when Bluebird Care came into our lives/home to assist with the care of my mother-in-law. The changes they have made to her life, and ours, is immeasurable. They are all attentive, caring and supportive, of not just their client, but the whole family. They have allowed my
mother-in-law to be herself again. Whenever I call with a problem or just a question, they deal with it immediately. Every member of staff we have dealt with has been amazing.

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Review from D E (Husband of Client) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and very reliable.

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Review from Linda R (Client) assisted by family/friend published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience overall with Bluebird is very good. They always cater to my needs.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Bluebird Care Stevenage & North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Bluebird Care Stevenage & North Herts is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stevenage & North Herts is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Robert

Robert Treschi

Job Title: Director

Joined: 2011

I am the Director of Bluebird Care (Stevenage and North Herts). We have a dedicated team that has managed the care from this office for the last 12 years; the Care Manager, coordinator and Supervisor have a combined experience of over 35 years in care.


Having experienced first-hand the difficulties and frustrations of arranging care for my own father I am passionate to provide a service that actually puts the customer and their needs at its heart.


Excellent customer service is very important to me, and my team, and we aim to offer care that we would expect from our own family members. This is why we don’t offer 15-minute visits as we believe that is not sufficient time to offer adequate care. We also aim to have a one-to-one relationship between each customer and carer so that more personal care and friendship can be offered.


Prior to care, I have over 30 years of experience in business (including various Telecommunications companies in over 10 foreign countries) which has taught me that you are only as good as the people you employ. We, therefore, want our carers to be happy and to have a passion for caring.


I have been involved in fundraising for the Alzheimers Society and I am a Dementia Champion.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stevenage & North Herts to verify any information. View our terms and conditions. Bluebird Care Stevenage & North Herts has a Platinum Service – more info.