Bluebird Care Stevenage & North Herts

Ground Floor, 2 Walsworth Road, Hitchin SG4 9SP
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9.9 46 Reviews
  • Bluebird Care Stevenage & North Herts, Hitchin
Bluebird Care (Stevenage and North Herts) offer high-quality home care and support services to help people to remain independent and living in their own homes.

They provide a range of unique home care and support and support services that can be tailored to each client's individual needs. Visits can be 30 minutes long or care can be provided on a 24-hour live-in basis, while care staff can support people recovering from an illness or hospital stay.

Care staff provide care to people living in their own homes in Knebworth, Stevenage, Hitchin, Letchworth, Baldock, Royston and the surrounding areas.

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Care Provided by Bluebird Care Stevenage & North Herts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Treschi (Director)

Funding & Fees Guide for Bluebird Care Stevenage & North Herts

  • Prices

  • Rates to April 2025
    Weekdays
    60mins - £30.50
    45mins - £27.50
    30mins - £22.50


    Weekends
    60mins £35.00
    45mins £33.00
    30mins £29.00


    Live In
    Standard - £1400/week
    Medium - £1600/ week
    High/couples - £1900/week

Bluebird Care Stevenage & North Herts Reviews (46)

Total of 46, showing 41-46
9.9

Bluebird Care Stevenage & North Herts has a Review Score of 9.9 (9.938) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Stevenage & North Herts has 46 reviews.

Overall Experience

  • 41
  • 5
  • 0
  • 0
  • 0

Date Published

46
4
9
16
30

Review from C T (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I receive from Bluebird. My carers are very friendly and kind and experienced.

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Review from Brian H (Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a credit to your organisation.

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Review from Victoria N (Wife of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the standard of care we receive from Bluebird. All the carers are very kind and helpful and know our needs well. They are punctual and very professional in their work. The organisation has always worked with us to the highest standard and are able to accommodate our needs well.
Any changes or suggestions we make are carried out well and if and when new assessments are needed they are done in a timely fashion.

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Treated with Dignity

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Review from S B (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had an excellent service from Bluebird Care for four years now. Managers are easy to reach by phone and have dealt with any issues we have had promptly and efficiently. New staff always accompany Mum's carer on visits before they visit her alone. We know in advance who will be coming (weekly
rota) and Mum has a small team of regular carers who she is very fond of. She enjoys their visits and the care they offer her.

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Review from J B (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy with the service. It is important for her that carers come early in the morning (7 am) so she can be ready for the day's events and this has mostly been achieved, which is excellent. The handover to new staff is a difficult time for Mum and is done very sensitively.

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Review from M J (Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird are always ready to listen to any concerns I have and do their best to reassure me on many issues. Always caring and polite - sense of humour. In Royston, we are short of 5 carers and the ones we have cope without complaining.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Bluebird Care Stevenage & North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Bluebird Care Stevenage & North Herts is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stevenage & North Herts is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Robert

Robert Treschi

Job Title: Director

Joined: 2011

I am the Director of Bluebird Care (Stevenage and North Herts). We have a dedicated team that has managed the care from this office for the last 12 years; the Care Manager, coordinator and Supervisor have a combined experience of over 35 years in care.


Having experienced first-hand the difficulties and frustrations of arranging care for my own father I am passionate to provide a service that actually puts the customer and their needs at its heart.


Excellent customer service is very important to me, and my team, and we aim to offer care that we would expect from our own family members. This is why we don’t offer 15-minute visits as we believe that is not sufficient time to offer adequate care. We also aim to have a one-to-one relationship between each customer and carer so that more personal care and friendship can be offered.


Prior to care, I have over 30 years of experience in business (including various Telecommunications companies in over 10 foreign countries) which has taught me that you are only as good as the people you employ. We, therefore, want our carers to be happy and to have a passion for caring.


I have been involved in fundraising for the Alzheimers Society and I am a Dementia Champion.


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