Bluebird Care York

8 Devonshire Court, Green Lane Trading Estate, Clifton Moor, York YO30 5PQ
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8.6 57 Reviews
  • Bluebird Care York, York
At Bluebird Care York, they believe that care matters and they are committed to providing the highest quality, premium home care to ensure that their customers can remain in their own homes.

The word premium stems from many meanings, whether it be a high-end service or something of superior quality, which is exactly what they offer at Bluebird Care York. Their carers go above and beyond for their customers, offering more than just care, they offer friendship, loyalty, and companionship, which is more than just your average help. Bluebird Care York treat their customers like VIPs, they deserve high-end treatment and care, which is what they offer at Bluebird Care York.

Bluebird Care York work alongside families and individuals to tailor their services to help their customers stay in control of their own care for as long as they can. Delivering the best premium homecare is their passion, and they strive to achieve this every day.

Bluebird Care York covers:

- York City Council area
- Clifton Moor
- Acomb
- Rawcliffe
- Skelton
- Dunnington
- Strensall
- Wigginton
- Haxby
- Holgate
- Fulford
- Copmanthorpe
- Osbaldwick
- Woodthorpe
- Huntington
- Bishopthorpe

Show Bluebird Care York on the Map

Care Provided by Bluebird Care York

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

Bluebird Care York Reviews (57)

Total of 57, showing 21-40
8.6

Bluebird Care York has a Review Score of 8.6 (8.556) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care York has 57 reviews.

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Review from Rosemar S (Daughter of Client) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and office staff acted professionally at all times. The carers arrived promptly and treated my mother with gentleness and respect. She felt safe and confident with them. When there was a query over a possible health problem, I was notified immediately. At all times I felt supported by the
Bluebird team and am very grateful for their help in caring for my mother.

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Review from S B (Daughter of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care are very efficient. My dad has been very happy with all of the staff who visit him.

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Review from Christine G (Sister of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for the kindness and compassion shown to my sister by Bluebird Care and especially in June when our mum passed away. She received a lovely parcel of gifts from Bluebird and a card telling her they were sorry for her loss. Their kind words and the personal touch meant
a great deal at a difficult time. We were so grateful when support was provided for the whole day of the funeral. Her carer went above and beyond to ensure that she coped at a time of great stress for her.
My sister struggles with technology so communicating with her is not always easy. The team at Bluebird includes a carer who has helped my sister with phone and social media access enabling us to communicate regularly.
It means a great deal to be able to keep in touch with her.
My sister was becoming socially isolated, now she goes with her carer by taxi to shops and cafes. The difference it makes to her happiness and wellbeing is plain to see.
I would highly recommend Bluebird Care.

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Review from Linda D (Mother of Client) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well. My daughter is not very happy with one certain carer but all the other carers are good, as with the management.

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Review from Neal H (Son of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are professional and well trained. We've had the occasional problems with the frequency of visits (e.g afternoon and evening call being too close together) but this has improved recently. The company often goes beyond basic services e.g offering to pick up my mother's medication.

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Review from Geoffrey D (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the attention given.

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Review from Pen J (Wife of Client) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent the morning at "The Great Bluebird Care Bakeoff". Everyone we met was happy, friendly, and very welcoming. My husband has vascular dementia so we are now beginning to have help. We met the man from the dementia bus who gave us such an insight into what we could do in the future and we were
given loads of sensible, practical advice and not too much to overburden us. We are impressed by the carers we have met, all with interesting lives and so patient and helpful. Hope the salaries will improve! thank you!

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Review from Heather C (Client) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate these regular reviews although I rarely have any concerns to report. The people giving the review are always careful to write down what I say and encourage me to reflect on the service more deeply than I would without a review.

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Review from Kath S (Client) published on 25 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the care team who visited me were very helpful, cheerful and willing to complete the tasks requested of them.
These were domestic rather than personal care but they completed them magnificently.

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Review from Nanda H (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had Bluebird when my family were away and I will most certainly have them next time. Wonderful carers, absolutely marvellous. I knew who was coming and what time, and they were spot on the dot! They managed to do everything I needed in the time I paid for - fantastic. Cheery, chatty, kind, thoughtful
people. I cannot praise them enough.

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Review from E W (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good to me. I get help to have a shower and sometimes they come with me to hospital appointments. They are all such nice people, they offer to do any jobs around my house as well as showering me. I find them a great help.

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Review from E F (Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care review was a very good opportunity to sing their praises. I am delighted with all parts of the service they provide me with. Everything, care, friendship and help have been first class.

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Review from Gill T (Daughter of Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review for my mother was carried out in an efficient and inclusive way. My mother was asked about any issues of concern and how the care worked for her. She was involved and consulted about her care at each stage. We were able to raise small issues which were easily resolved

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Review from Keith T (Son of Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided home care for my mum for 2 years now and I can only say that the care provided is of an excellent standard. All the carers work really hard to do the best for my mum which is very reassuring to me and my sister and it means my mum can continue living at home even though she
is 94 years old and has dementia. I would 100% recommend Bluebird Care as we've had various care providers over the years and without doubt Bluebird Care are head and shoulders above the rest.

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Review from Jo P (Daughter of Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would happily recommend Bluebird Care to anyone. Really happy with the care they give Dad. Really pleased with all the carers.

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Review from Anthony A (Husband of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, we are satisfied with the service provided. The staff are always polite and helpful.

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Review from Edward M (Husband of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the service provider.

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Review from Vicki P (Daughter of Client) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review seemed very comprehensive. My mother and I are satisfied with the service and the questions we were asked. My mother, as well as with many elderly people, need encouragement to eat and drink. The carers can do this if they have time to watch her eating - carers are very cheerful and caring
on the whole and sometimes need to encourage her a bit more.

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Review from Sue S (Daughter of Client) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the increase in my father's needs, Bluebird Care (York) were the third care company we have used in York, and definitely the best. They did everything in their power to put together the non-standard package that he needed, and it was clear even from the initial assessment visit that they are
caring, professional and trustworthy.
Dad's carers were extremely kind, punctual, efficient and treated him with dignity. Bluebird Care is easy to contact at any time and the management, and office staff are always polite, friendly and helpful. We couldn't have asked for more from a care company and I have no hesitation in recommending them to others.

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Review from Judith G (Mother of Client) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review good, explained everything. Happy with care received, good company.

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Current Review Score: 8.6 (8.556)

Overview of Review Score

The Review Score of 8.6 (8.556) out of 10 for Bluebird Care York is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Bluebird Care York is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) ) ÷ 18 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care York is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (1)

Laura

Laura Ogley

Job Title: Registered Manager

Joined: 2022

Laura is a Registered Manager here at Bluebird Care York. Her role involves overseeing the care provided and making sure her customers are provided with Premium Home Care.


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