Bluebird Care Worthing

1A Aldsworth Parade, Goring-by-Sea, Worthing BN12 4TX
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8.9 15 Reviews
Bluebird Care Worthing is a home care provider offering high quality care and support to help people live in their home with confidence.      

Experienced and caring staff aim to provide clients with the same standard of care that they would expect for their own families.

Offering home care, live-in care and respite care, Bluebird Care Worthing gives clients the personalized care they need with respect, and dignity.

Staff work alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to.

Personal care, household chores, help attending appointments and social events as well as companionship are offered, where required.
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Care Provided by Bluebird Care Worthing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lauren Betsworth (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Worthing

  • Prices

  • Offer tailored care packages to suit the needs of the individual will be providing care for. Offer a minimum of 30 minute visits up to 24 hour live in care.


    Please contact us for more information, brochure and pricing.

  • Additional Mileage is charged at a rate of 45p per mile.
    Any care required for six weeks or less will be subject to a £160 administration charge.

Bluebird Care Worthing Reviews (15)

8.9

Bluebird Care Worthing has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care Worthing has 15 reviews.

Overall Experience

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Date Published

15
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12

Review from George R (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My support only started on 14th November so it is now in the third week of operation.
I have found everyone I have met, whether admin staff or helpers, very friendly and willing to please.
My overall impression is very good and I am pleased to have this quality of support.

Reply from Lauren Betsworth, Care Manager at Bluebird Care Worthing

Thank you so much for your lovely review. We are very happy to hear that our service is meeting your expectations and needs.


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Review from Carolyn M (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied.

Reply from Lauren Betsworth, Care Manager at Bluebird Care Worthing

Thank you so much for your review. We are very happy to hear that our service is meeting your expectations and needs.


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Review from Michael G (Son of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was hospitalised after a fall spending 2 weeks in hospital and extra time in a local convalescence unit. Living alone, a home care package was essential. After discussions with individuals who had recently utilised carer support, I approached Bluebird Care (Worthing). The onboarding process
was swift and efficient taking account of Mum's and the family's needs. The service started in January 2021 and included morning visits and additional appointments providing domestic cleaning and bathing. The ability for the family to access daily carer reports were invaluable in obtaining earlier visibility of Mum's needs as often she would not willingly share them. In mid 2023, Mum's health declined and following another hospitalisation is now living in a care home. My mother and her family really valued the caring, dignified and supportive ways every Bluebird team member provided. I would recommend Bluebird to others looking for an effective Care Team.

Reply from Shirley Jones, Care Manager at Bluebird Care Worthing

Thank you so much for your generous feedback. We are so pleased that we were able to support your mother at home and we wish her our very best wishes in her new home.


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Review from Alison F (Niece of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been consistently professional, caring and deeply compassionate. I have been organising care for my aunt, and she has a little dementia so can change her mind frequently or get confused, the carers have been understanding and the organisation is incredibly tolerant. My aunt reports the
carers are highly intelligent and entertaining company. They are flexible and will clean a toilet with as much grace and care as walk and talk with my aunt about things which interest and concern her. I am incredibly grateful for their service and support.

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Review from Jan H (Daughter of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely, kind, competent and supportive, and they come on time, which is really excellent. They have treated my father with the utmost respect and dignity, and always manage to make him feel he has had a positive experience.

Reply from Kieran Rayner, Deputy Manager at Bluebird Care Worthing

Dear Jan, thank you so much for taking the time to write such a lovely review regarding the care we provided for your Father. It is always our mission to provide the best care possible to our lovely customers. We wish your father the very best and hope he settles in well to his new surroundings


Sincerely,
Kieran Rayner
Deputy manager


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Review from R D (Client) assisted by family/friend published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and caring and treat both myself and my wife with dignity and respect.

Reply from Kieran Rayner, Deputy Manager at Bluebird Care Worthing

Thank you so much for the lovely review. Compassion and empathy are at the core of what we do and I believe all of our care assistants shine in these areas.


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Review from J T (Husband of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had been in hospital with an abscess on her jaw for 2 weeks. As she has quite bad dementia the hospital insisted that she go into a care home on discharge. She was in Darlington for 4 weeks before I was able to arrange for her to be cared for at home. Since coming home her condition has improved
beyond all expectations, entirely due to the wonderful care she has received from Bluebird. I can't find the words to express my thanks.

Reply from Kieran Rayner, Deputy Manager at Bluebird Care Worthing

Thank you so much for the review. it was a pleasure and privilege to look after your lovely wife.


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Review from G D (Client) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bluebird Care (Worthing) for several years. The office staff are super helpful and always go the extra mile to provide a carer at short notice. All the carers are exceptional - competent, kind, thoughtful and, importantly, good company. My cat thinks the carers come just for her and
she can't recommend the service highly enough. I totally agree! Thank you, Bluebird.

Reply from Kieran Rayner, Deputy Manager at Bluebird Care Worthing

Thank you so much for the review, as always it's a pleasure to talk to you. Kind regards


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Review from A C (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In August 2020 due to a very nasty fall, I spent three months in hospital and respite care, then returned home with the help of six weeks of community care. Still needing further home care I turned to Bluebird Care Worthing and have since found their standards to be excellent in every way. I would certainly
recommend them to anyone.

Reply from Katherine Thomas, Owner at Bluebird Care Worthing

Thank you very much for taking the time to review our care and support. We are glad to hear you are happy with the service you receive. We take all of our feedback very seriously and are always looking for ways we can improve.


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Review from M G (Client) assisted by family/friend published on 10 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of customer service being provided. The staff members that supported me living independently at home have shown to be very supportive and flexible when delivering my needs. The fact that Blurbif Care can directly access the services of my GP on my behalf has proven to
be a great asset. My two sons find access to the online system invaluable when reviewing the status of my care.

Reply from Katherine Thomas, Owner at Bluebird Care Worthing

Thank you so much for taking the time to provide us with feedback. It's wonderful to hear that you are happy with the service you receive and that we can support your family to feel involved and informed.


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Review from J R (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with everything.

Reply from Katherine Thomas, Owner at Bluebird Care Worthing

Thank you for taking the time to review our service, it's great to hear you are very satisfied. If there is anything we can do to make your experience better we are always available to help, your happiness and satisfaction is our top priority.


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Review from I P (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things have improved since a couple of resignations now a lot better and understanding.

Reply from Katherine Thomas, Owner at Bluebird Care Worthing

Thank you for taking the time to review our service, we are constantly trying to improve our service and ensure our customers feel satisfied. I am glad you feel the service is improving.


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Review from Helen B (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad used Bluebird for the last 4 years until they very recently passed away. The carers are kind, considerate and always went that extra mile to make sure they were ok. They were extremely professional and reliable. If they had any concerns they would call me to discuss anything, but also
I knew they could handle any situation in the correct manner. The times offered for care were excellent and they usually turned up on time or if there was a problem would let them know. This was very rare. If it had not been for all the wonderful staff at Bluebird my parents would not have been able to spend the last years together at home. I know that the staff at Bluebird genuinely cared for my parents and for that my brother and I will be forever grateful.

Reply from Kat Thomas, Owner at Bluebird Care Worthing

Thank you so much for your kind words. It was an absolute privilege to support your parents and help them live how they wanted to... At home with each other.


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Review from Rosemary S (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been looking after my mum since 2015. Their service is wonderful. They are extremely professional knowledgeable and well-trained. They treat mum with the utmost respect, kindness and friendship. They always go that extra mile, for example, they have helped her through many emergencies
eg falls, illnesses and domestic emergencies. They have adapted the service over the years as her needs have changed. Last year we changed from home visits to a live-in care service, still through Bluebird, which they set up while mum was in hospital. They organised everything, getting the house ready with all the equipment needed and found us a fantastic carer who's been living with mum for over a year now. I don't live locally and I am mum's only child, so I really appreciate everything that Bluebird does for mum. They always keep me fully informed and notify me straight away if there are any concerns or if they need to consult me. I have nothing but praise for this brilliant company.

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Review from Linda L (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care (Worthing) has been taking care of my elderly and frail Mum for quite a number of years and I've always found them to be kind, caring and helpful. My Mum can be quite challenging to deal with but the carers are patient, gently persistent yet respectful. The team are quick to offer suggestions
on how we might make Mum more comfortable and happy so that her quality of life is as good as it can be even though she is now bed-bound.
I've been keen to avoid having to move Mum into a nursing home despite pressure from other 'quarters' as I believe being at home in her flat is so much better for her health and mental well-being. If the Bluebird team had not been so good I genuinely don't think this would've been possible.

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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Bluebird Care Worthing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Bluebird Care Worthing is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Worthing is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Lauren

Lauren

Job Title: Care Manager

Joined: 2023

I started my position here at Bluebird in November 2023. I started out as a carer in 2013 after I lost my nan. My nan was my inspiration to start a career in care as she used to do a lot for our local community, taking housebound people to the local shops by tansporting them on a community bus, held dinners at a local church for people who lived by themselves, making a whole 3 course dinner with Bingo or a raffle between main meal and dessert. I used to help with these and enjoyed my time greatly helping other people as well as making memories with my nan.

I progressed quickly through to a supervisor a year after starting as a carer, I enjoyed the role greatly and had a great rapport with my team and my customers, I then changed roles to a care co-ordinator which, again, I enjoyed, I always enjoy a challenge, and I felt like co-ordinating was a big puzzle. I didn’t come without its challenges, trying to ensure customers had the times and carers they preferred as well as making the routes work for our carers.

From there I joined another company in the same role and was given the opportunity to start my level 5. Whilst carrying out my level 5, it made me more eager to become a care manager because through my many years of carrying out different roles and working through COVID, I felt as though my experiences and qualifications would enable me to support and develop other members of staff to their full potential to then give them the knowledge and support to provide the best care possible for all of our customers.

I continue to develop my knowledge and skills constantly and am always looking at new courses, seminars and networking opportunities.

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Fran

Fran

Job Title: Field Care Supervisor

Joined: 2024

Several years ago, I discovered my passion for caring for individuals across all walks of life. Whether it was providing support to the elderly, assisting adults with learning disabilities, or helping them integrate into their communities.

My journey began as a Care Assistant, a role that allowed me to connect with those I assisted. Through dedication and hard work, I was soon promoted to Team Leader in Cambridge. Seeking new experiences, I travelled to Australia, where I spent a year working as a Care Assistant in Sydney. This exposure has broadened my perspective of diverse care practices.

Returning to the UK earlier this year, I made Brighton my new home and joined Bluebird as a Field Care Supervisor. Here, I have had the opportunity to engage with people from various backgrounds and further develop my skills set. The happiness and smiles of those I care for continues to drive and inspire me in this rewarding profession.

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Jemma

Jemma

Job Title: Care Coordinator

Joined: 2014

I started my career at Bluebird Care in July 2014 as a care assistant, it was a part-time position which I fell in love with.

I then progressed in the company, firstly accepting the position of office administrator, which my organisational skills helped me greatly in this role. I then moved on to the position of Support Co-ordinator, which is a more in-depth role where I could use my problem-solving skills to their full potential. I really enjoyed both my roles within Bluebird Care and find that they complement each other.

After completing my NVQ Level 3, I was then given the opportunity to become the Field Care Supervisor - a role that I enjoyed greatly. I found that my skills and knowledge were utilised more effectively and expanded upon.

Late in 2017, I accepted the position of Care Co-ordinator and through my time in various positions, I have been building and tailoring my skills and knowledge to best do this role. I have always had an eye for patterns and do like to think outside the box, I am a problem solver and feel this is why Co-ordinating is second nature to me. Part of my role is to ensure that customers receive care from the right care assistant at the right time, this includes matching personalities and skills, I do love to hear how well our customers and carers get along.

I have completed many training courses through Bluebird Care which has then enabled me to train new carers and support them through their career as well as working with current carers to refresh and expand on their knowledge.

I feel that we provide an excellent service through the dedication, hard work and professionalism of all the team members. There’s no better feeling than knowing you have changed a person's life for the better and being able to help them live out their lives the way they want to.
I have now been with Bluebird Care Worthing for 10 years, I have seen many changes in the company and the industry as a whole and look forward to what might come next.

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Frequently Asked Questions about Bluebird Care Worthing

What Type of Services does Bluebird Care Worthing offer?

Bluebird Care Worthing offers Home Care.

How many Carers does Bluebird Care Worthing employ?

Bluebird Care Worthing employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Worthing to verify any information. View our terms and conditions. Bluebird Care Worthing has a Platinum Service – more info.