Mon to Fri before 6pm - £35.00 per hour.
Weekdays after 6pm + weekends all day - £39.38 per hour.
Sleeping nights (10hrs): Mon-Thurs £165, Fri-Sun £185.
Waking nights (10hrs): Mon-Thurs £215, Fri-Sun £240.
Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 39 reviews in the last 2 years. Over all time Gardiner's Homecare has 185 reviews.
Review from C C (Wife of Client) published on 3 March 2023
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
The team were glad to have been of support to your husband, especially at the very end. He was at home and with his loved ones. Thank you for your high recommendation and for sharing your feedback.
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Review from Frank B (Husband of Client) published on 23 February 2023
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
How great of you to rate our care as gold-standard! Thank you for sharing your feedback.
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Review from Ann B (Daughter of Client) published on 9 February 2023
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience and for your wholehearted recommendation. We were delighted to be able to support your mum.
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Review from Sally A (Daughter of Client) published on 20 January 2023
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Cannot be easy being so far away from a loved one. We are all pleased to have been able to provide both support to your mother and peace of mind to you.
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Review from Geoffrey R (Son of Client) published on 28 December 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We pride ourselves on delivering high-quality care from a small team that are well trained. Delighted to hear that this was your experience and that you would happily recommend us.
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Review from Shirley A (Daughter of Client) published on 21 December 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to read your comments and we thank you for your recommendation. Many do find it a tricky time when faced with finding support for their loved ones and we are glad to have been of help.
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Review from Brian F (Husband of Client) published on 16 December 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to hear you were pleased with our support. Thank you for your comments and we shall share these with those involved.
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Review from Margaret P (Wife of Client) published on 7 December 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you from all at Gardiner's. We appreciate your feedback and are glad to have been able to support you.
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Review from Sharon Y (Client) published on 2 November 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
It was a delight to support you through your recovery period and we wish you all the best for the future.
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Review from Julia L (Daughter of Client) published on 13 September 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to hear that you would recommend us and that you were so pleased with the support provided. Many thanks for your feedback.
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Review from Margaret M (Daughter of Client) published on 25 August 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for taking the time to write such a detailed review of your experience of our service. We are delighted to hear that we were such a great support to both you and your mother during her time with us.
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Review from Felicity P (Daughter of Client) published on 22 August 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
How wonderful to read! We shall ensure his team of carers receive this feedback as they will be touched. Thank you for sharing your experience of the support we provide, your words are much appreciated.
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Review from Stephen T (Son of Client) published on 10 August 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Such a lovely review and great to know you would have no hesitation in recommending us. Thank you for sharing your experience, we were glad to have been of support
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Review from Pauline J (Daughter of Client) published on 21 July 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Many thanks for sharing your experience of our service. We are delighted to have been able to help support your parents to remain at home as they wished.
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Review from Christopher F (Son of Client) published on 11 July 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to know you would recommend us; thank you for sharing your experience of our service.
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Review from Patricia T (Daughter of Client) published on 17 June 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Wow, your feedback is so wonderful, thank you! It means so much to us all and is much appreciated. Thank you.
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Review from Julia B (Daughter of Client) published on 29 April 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are so pleased to have been able to provide support and really do appreciate your feedback and recommendation, thank you.
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Review from Louise G (Daughter of Client) published on 28 March 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Such all-round lovely feedback, thank you for sharing! The team will be delighted to know how happy both of you were with the support and service provided.
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Review from John R (Son of Client) published on 22 March 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
It is great to know that your mum received the support required to stay at home as she wished. We shall share your comments with her team and they will love to know they made a difference. Such lovely feedback, we thank you too!
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Review from Jackie M (Daughter of Client) published on 15 March 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are so happy to have been able to provide you both with some support during what must have been a difficult time. Thank you for your kind words and we shall share these with her team.
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The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (220 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Managing Director
Joined: 2010
John-Joe is the joint owner and managing director of Gardiner’s Nursing & Homecare. He is the grandson of Gardiner’s founder Dorothy Gardiner. John-Joe studied Psychology at the University of Leicester before qualifying as a Chartered Accountant in 2003.
John-Joe worked as an audit manager with many successful owner-manager-managed businesses until December 2009.
In 2010 John-Joe joined Gardiner’s, taking over the running of Gardiner’s Nursing & Homecare in April 2011.
Job Title: Registered Manager
Joined: 2015
Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.
Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.
Job Title: Office Manager
Joined: 2013
Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.
Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.
Job Title: New Client Manager
Joined: 2024
Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.
Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.
She has a wealth of knowledge that she can bring to the role and share with you.
Job Title: Care Manager
Joined: 2016
Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.
Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.
Job Title: Care Manager
Joined: 2017
Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.
Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.
Job Title: Care Manager
Joined: 2015
Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.
Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.
Job Title: Recruitment & Development Manager
Joined: 2021
Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.
Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator. She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.
Job Title: Care Co-rdinator
Joined: 2023
Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.
Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.
Job Title: Senior Care Worker
Joined: 2018
Tracy supports the office team and care workers. Her role varies from completing client assessments, reviews and to guiding and observing care workers.
Tracy joined Gardiner's as a Care Worker in November 2016 before becoming a Senior Care Worker in June 2018. Before this, she worked with adults with learning and physical difficulties supporting them in their own homes. Before that Tracy worked in various children's residential homes.
Job Title: Office Administrator
Joined: 2011
Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.
Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.
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