Mon to Fri before 6pm - £35.00 per hour.
Weekdays after 6pm + weekends all day - £39.38 per hour.
Sleeping nights (10hrs): Mon-Thurs £165, Fri-Sun £185.
Waking nights (10hrs): Mon-Thurs £215, Fri-Sun £240.
Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 39 reviews in the last 2 years. Over all time Gardiner's Homecare has 185 reviews.
Review from Ian A (Son of Client) published on 10 February 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Such great feedback thank you, we shall be sure to pass on your comments to the care workers mentioned. So happy to be able to help and your appreciation is much valued.
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Review from J W (Daughter of Client) published on 31 January 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience of the support provided to your mother, enabling her to remain in her own home as long as she did.
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Review from M B (Wife of Client) published on 4 January 2022
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
What a comprehensive and wonderful review, thank you! So pleased that with our care and support we were able to help him to stay at home with you until the end.
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Review from S S (Daughter of Client) published on 29 December 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for such great feedback about the care and support provided, and we are delighted that you would happily recommend us to others.
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Review from Angela R (Daughter of Client) published on 29 December 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are glad you chose us too! And are also pleased to know that as well as the support provided, we were able to give you peace of mind.
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Review from P W (Daughter of Client) published on 14 December 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
How lovely to hear you found our care outstanding! And also that we supported the family as well as your mother. Thank you for sharing your experience of our service.
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Review from Katya W (Daughter of Client) published on 2 December 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are all so pleased that we were able to support your father to remain at home as long as possible, and also longer than many thought would be the case. He did present some unique challenges but we are very proud of our team who embraced them and found ways to meet his needs and provide the care and support required. And yes, they grew a special bond with him too.
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Review from Rebecca B (Daughter of Client) published on 2 November 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for leaving your feedback, we do appreciate your comments. And yes, the app works really well for the care workers and the office team too! We work hard at ensuring the best communication possible for all.
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Review from Helen W (Daughter of Client) published on 7 October 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We appreciate your taking the time to leave some feedback. And that you found our service professional and caring. The PASS system app certainly is great for many things, including ensuring communication between the office, the care workers, the clients, and their family.
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Review from Sian M (Niece of Client) published on 30 September 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are delighted to hear that you were pleased with our service and the care provided. Thank you for taking the time to provide your feedback.
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Review from George F (Husband of Client) published on 9 August 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for your feedback, delighted to hear that you found Gardiner's responsive and sympathetic and our communication good. The care managers work closely with their clients to tailor the support to their individual needs and will adapt the team if necessary to provide the right fit for the individual. We are proud to have been part of the team that enabled your wife to be comfortable at home as she had wished.
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Review from Helen C (Daughter of Client) published on 6 July 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience, we are delighted to have supported your mum whilst she recovered.
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Review from Mary G (Daughter of Client) published on 23 June 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you so much for such fantastic feedback! We are delighted that you found the care and service provided to be of high quality and we value your recommendation.
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Review from Erica M (Niece of Client) published on 19 May 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
So great to hear that our service matched their differing needs, a person-centred approach is so important! As is providing reassurance and confidence to the family that their loved ones are being well cared for. Thank you for sharing your experience of Gardiner's Homecare.
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Review from Carole C (Daughter of Client) published on 30 April 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for taking the time to share your experience. We are all appreciative of your comments and shall share these with her team of care workers too.
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Review from Jenny H (Client) published on 29 March 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for your kind feedback, we shall share these comments with your father's team. We are glad to have been a support during difficult times and pleased that you would recommend us to others.
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Review from James M (Client) published on 28 January 2021
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience of our service.
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Review from Kelvyn W (Son of Client) published on 9 November 2020
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We were delighted to be of support to both you and your late mother. Your fantastic feedback will be shared with her team who will appreciate your lovely comments, thank you.
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Review from Ken B (Son of Client) published on 21 October 2020
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for your great feedback, and we shall be sure to pass your praise onto his team of care workers. So pleased that we were able to enable your father to remain home as long as possible and past his 100th birthday! We hope he settles in well at the care home; we were delighted to hear that he has been reunited with an old friend!
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Review from Brenda C (Daughter of Client) published on 13 October 2020
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Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to have been able to support both you and your father. We truly appreciate your feedback and are glad to hear that you found our service great.
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The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (220 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Managing Director
Joined: 2010
John-Joe is the joint owner and managing director of Gardiner’s Nursing & Homecare. He is the grandson of Gardiner’s founder Dorothy Gardiner. John-Joe studied Psychology at the University of Leicester before qualifying as a Chartered Accountant in 2003.
John-Joe worked as an audit manager with many successful owner-manager-managed businesses until December 2009.
In 2010 John-Joe joined Gardiner’s, taking over the running of Gardiner’s Nursing & Homecare in April 2011.
Job Title: Registered Manager
Joined: 2015
Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.
Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.
Job Title: Office Manager
Joined: 2013
Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.
Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.
Job Title: New Client Manager
Joined: 2024
Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.
Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.
She has a wealth of knowledge that she can bring to the role and share with you.
Job Title: Care Manager
Joined: 2016
Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.
Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.
Job Title: Care Manager
Joined: 2017
Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.
Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.
Job Title: Care Manager
Joined: 2015
Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.
Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.
Job Title: Recruitment & Development Manager
Joined: 2021
Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.
Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator. She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.
Job Title: Care Co-rdinator
Joined: 2023
Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.
Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.
Job Title: Senior Care Worker
Joined: 2018
Tracy supports the office team and care workers. Her role varies from completing client assessments, reviews and to guiding and observing care workers.
Tracy joined Gardiner's as a Care Worker in November 2016 before becoming a Senior Care Worker in June 2018. Before this, she worked with adults with learning and physical difficulties supporting them in their own homes. Before that Tracy worked in various children's residential homes.
Job Title: Office Administrator
Joined: 2011
Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.
Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.
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